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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12637 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 12,637 reviews
  • Rated 5 out of 5 stars

    Great ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you have quality headphones with great active noise cancellation. I find them more comfortable than competing Bose model and a better deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SANC, Wonderful! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product sound quality and comfort are exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BranimirM,

      Perfect! We're glad that you are enjoying the sound quality and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ita very comfortable, light weight, and good for traveling. No regrets purchasing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Kayla! We are glad to hear that you got the perfect traveling headphones for you! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Comfy headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I owned better than beats imo clear sound and amazing noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RebeR,

      Thanks for the fantastic review! We're thrilled to hear the WH-1000XM4 headphones are the best you've ever owned. We're glad you're enjoying the clear sound and amazing noise cancellation.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    my wife loves them.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my wife. the bass is incredible on these and noise cancelation is good. the app could be better but they were too good to pass up on sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product. Sound quality is amazing, battery life is solid

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, Thank you for the great review! Good to know you like the amazing sound quality and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound , very versatile and comfortable. Only regret was not able to use it with my TV But amazing for IPhones and computers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christmas, Awesome! We're glad that you like sound quality and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    High Quality Headphones That Sound Very Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are high quality Headphones that sound very good and fit well. Best Buy had them on sale which made them an exceptional value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mmaurici, Awesome! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, and an equalizer—which can be customized to fine-tune your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought thesw for work from home when my family is around. They try to be quiet, but there are just constant minor distraction sounds anyways. These headphones are perfect for this. Synched with computer and MS Teams real easy. Can use with just NC function. Or can us use with NC and soft music to concentrate, or whatever helps you concentrate. With the NC on and music on low volume I find it real easy to focus on work. Music sounds great louder too if I am just listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Woody,

      Amazing! We're thrilled that the noise canceling, sound quality, and user-friendly functions of the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Really great headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so comfortable and light. And the sound it increadible. Its worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuiO,

      Great! We're glad that you like the comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb headphones. Great sound, solid noise canceling. They are more comfortable than the earlier generations. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roku, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these headphones. The build quality is good and the noise cancelling is even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Lucas,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you're enjoying the WH1000XM4 headphones! It's fantastic to know that you appreciate the build quality and are impressed by the noise-cancelling feature. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Great headphones!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality, blue tooth connectivity and battery life are excellent. The software features are very useful. But 3.5mm headphone jack is not 4-pole so you cant use the built in microphone through a cable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlliH00,

      Thank you for the review! We're glad to hear you like the sound quality, Bluetooth connectivity and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Noise canceling and long battery life, Easy access controls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, we're glad you like the ease of use, noise canceling feature and battery of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Comfy headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is comfy fit good and the noise cancellation is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alsh,
      Great! It's nice to know that you apprecaite the comfortable design and awesome noise canceling capability of our WH1000XM4. You can listen to your favorite music for a long period of time without hurting your head/ears. Enjoy and thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    THE BEST OVER EARS, HANDS DOWN.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best noise cancelling headphones I have ever used in my entire existence. I personally find this better than the XM5s. These are my go-tos for everything, everywhere. Workout, travel, at home.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elijah, Thank you so much for your fantastic review of the WH1000XM4! We're thrilled to hear that you consider them the best noise canceling headphones you've ever used. It's great to know that they are your go-to choice for various activities like workouts, travel, and home use. We appreciate your preference for the WH1000XM4 over the XM5s and are delighted that they meet your needs so well. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd year going strong. Great sound and bass.use em at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarjinderS,
      Nice! We're glad that you're still enjoying your Sony WH1000XM4. Quality is our priority. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Sony WH4x

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice wireless headphones. The sound quality is very good. There is a Sony App that allows you to adjust the EQ and that has made the sound profile very good. You can also adjust some of the features, like if the headphones go silent when you start to talk Overall these are near audiophile headphones with very competent active sound suppression. The only downside for me is that the ear pads are a little small and tend to get warm. They are not water resistant and the newer 5 series have better sound suppression But is you are cost sensitive these are a great buy when they are on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Howards,

      Thanks for commenting! We are thrilled to know your satisfaction with the incredible sound quality, customizable settings through the Sony Headphones Connect app, and superb performance of the WH-1000XM4. We greatly appreciate your feedback with the design of the earpads and we are sorry if these headphones don't offer water resistant/waterproofing. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    New favorite headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build and sound quality are up there with all of the Bose headsets I've purchased before this set, but I personally feel that these blow Bose and Beats out of the water, especially since I paid less for these than the comprable headphones from other brands. Also, the look of these headphones is a lot better than the others in my opinion. Only problem I've had is getting the built in mic to play nicely with discord on my laptop, whether it's in wired mode with an audio/mic splitter, or in wireless mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Osiris, Thank you for this amazing review! We're glad you like the combination of excellent built and sound quality of your new Sony headphones. Please try to use the built-in mic to a different video calling app to isolate the issue. For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid headphones, i think its a little overpriced though, good sound quality and noise cancellation i dont regret getting them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Omar,
      Great! Thank you for your purchase. We are thrilled to hear that you are enjoying the sound quality and noise canceling feature of our Sony WH1000XM4. Surely worth the price! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US