Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good but not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm overall happy with my headphones, however there are two main things that I didn't like about them. First, the "cabin pressure" that I feel when wearing them is a noticeable thing, and when I first started wearing them it made me dizzy after about an hour. However as I used them more I got over that dizziness. Second, the earpads are a little small so my ears are always touching the inner part of the ear cup, and because of that my ears start hurting after about 30 minutes of use. It's not too bad, so I keep using them, but it still hurts and I would rather it not. Other than that they sound great and cancel out a lot of background noise. I am really happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tristan, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. When you wear the headset over a cap, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
- Pros mentioned:Sound quality
Best Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Helpful with loud surroundings!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Kris,
We're thrilled to hear that you love your WH-1000XM4 headphones and that the noise-cancelling feature is so helpful in loud environments. It's fantastic that our technology is providing you with a more peaceful listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality
Awesome sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I have ever had. Very crisp sound. Ton of bass. Great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsaw,
Perfect! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound ASC and NC got great sound as well……..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadMax86!
Thanks for sharing your feedback with us! We are immensely pleased to hear that the WH-1000XM4 headphones are a great fit for you. We're especially happy to know that the sound quality is a standout feature.
We designed them with both Adaptive Sound Control and our industry-leading noise cancellation to make sure you have a fantastic listening experience no matter where you are.
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best over the ear headphones I’ve ever had. The sound quality and their comfortability is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoundGuy, Awesome! We're glad that you love the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Perfect for work from home
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for working from home! The noise canceling is crazy good. I initially purchased the Bose QCii and was very disappointed by the sound quality. So I returned those for these and to me, the difference is worth the money. Got them for $278. Sound is great, although you do have to adjust the eq settings in the Sony app to make them sound better. Also work great for zoom calls. I’ve seen some complaints that the mic isn’t the best but I haven’t received any complaints yet.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Bose 700 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and clarity is outstanding. Superior to all the competition. Extremely comfortable headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Acousticj89,
Great! We're glad that you are enjoying the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love this headset!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift for my daughter and she loved it! It looks great too!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so silky smooth and sound fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jadyx,
Perfect! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, fit on ear perfect and take them on all my trips
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelP!
Thanks for your 5-star review! We are truly wonderful to know that you are loving our headphones.
With the WH-1000XM4 you can get up to 30-hour battery life with quick charging.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! Sound quality are excellent! It’s pretty comfortable considering the size of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin,
Perfect! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and comfortable with great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi air24, Perfect! We're thrilled to hear you're enjoying the amazing sound, comfortable fit, and top-notch noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
I like them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking at these since they first came out a few years ago. Best Buy and others had them on sale around Christmas so I finally got them. I am not an audio file but I really enjoy listing to good music with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycamper, We're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, easy of use, design and overall value for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ncalero, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Absolutely Superb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. I was debating between these and the Bose QC45s. After scouring the internet reading reviews, I decided on these because of the ANC, the looks, and the touch capabilities. I have not been disappointed. I love the design, the feel, and all the bells and whistles. The app on the phone also offers way more control than the Bose app. You will not regret buying these over the Bose until Bose releases their next model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kane, We are thrilled you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Almost great, but showing its age
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and comfort are great, but the outdated Bluetooth really showed. If you’re not planning on wearing in crowded places or using multipoint much it’s still a great option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
Thanks for taking the time to share your experience. We're thrilled to hear how much you're enjoying the XM4s! We appreciate your feedback on the Bluetooth as it helps us improve in future products.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Everything I expected and more!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and excellent noise cancellation. Very comfortavle. I have the Beats 3 Pro wireless and the Sonys are the best.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Next gen sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound quality and noise cancelling plus all day comfort equals the perfect wireless headphones for work and play.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Comfortable and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality sound. Comfortable, great battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eeee, Thank you for this amazing review of your WH-1000XM4. We're glad you love the exceptional comfort, incredible sound quality, great battery life, and excellent noise cancellation of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Super recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pair of headphones won’t let you down!! They sound great and are good at noise cancelling in my opinion. Super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrgmx18,
Great! We're glad that you're enjoying the sound quality, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph