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Customer reviews

Rating 4.7 out of 5 stars with 12589 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 219 Showing 4,361-4,380 of 12,589 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound which is customizable, very comfortable and super noise canceling!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oldirish,

      Great! We're glad that you like the sound quality, equalizer function, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headshones by far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente noise canceling and stylish! This was a gift for my sister and it has a verity of features that I wasn’t aware of but makes them worth buying!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandraG, Amazing! Thank you for your fantastic review of the WH-1000XM4 headphones! We're thrilled that you love the noise cancellation and design. These headphones truly enhance the listening experience and make a great gift. Your support means so much to us. Thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great noise canceling for focus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones to help with working at home. They are great. The first day I was wearing them I didn't even notice piano movers bringing a piano into my house. We have also used them with our smart TV. The microphone is OK for phone call. The dual paired devices is nice if I am listening to music and I get a call via my computer but works best when only 1 device is paired. I would recommend these. They are also very comfortable. I have a small head and they fit just fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rufus96, we're glad that these headphones help you focus on your work at home. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my girlfriend great sound quality. They don’t fall of your head and are great for the gym or everyday use also you can’t hear anything with them on and playing music which is great unless you are not into that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickP, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones and that it is helping you stay fit in the gym. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works well and paired with devices without any issues. The color and feel of them were great and the quality was really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star and review, Jacob. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-1000X4 Headphones. Your satisfaction with the excellent features, amazing sound quality, and noise cancellation of your headphones are greatly appreciated. Glad to know you like the build quality and silver color. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phones, work great at the gym. Provide clear sound with high quality big noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, LukeL!

      We are so pleased to hear that your WH-1000XM4 headphones are working great for you at the gym. It's truly rewarding to know that the clear, high-quality sound and noise-canceling features are enhancing your workout experience. We designed these headphones to provide exceptional sound in any environment, and it brings us great satisfaction to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing on this headphones, they are easy to set up and they feel good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ADC64, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for kids with autism!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for 15 year old daughter with autism. Noises bother her and affect her life negatively. She heard about these online and begged us to get them for her. Without hesitation we did so and it has been a great purchase. She can ride in car, go out in public and restaurants without being over stimilated now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FreedomFlighters,

      That's amazing! You've made a great choice! We are so happy to know your satisfaction with the incredible noise canceling feature of the WH-1000XM4, and that it perfectly suits your daughter's needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphone, better than the M5, they fit well on your head and great sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikeel,

      Great! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Lifesaver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have become my emotional support headphones. I use them at work to block out sounds to help me focus. They work amazing on planes and for daily use. When it's time to buy another pair I'm going for this model because they're better than the nee ones in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinaM,

      Thank you so much for your review! We love hearing that the WH-1000XM4 headphones have become your "emotional support headphones." It's great to know that they are helping you focus at work and perform so well on planes and in daily use. We truly appreciate your loyalty and your high praise for this model.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Awesome headphones.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, works better than any other headphones I've used. Touch controls can take some getting used to. Wish it had buttons instead.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrGadgetMan, Thank you for the feedback on your experience with your new Sony WH-1000XM4 headphones! We're glad you like the great sound quality and overall performance of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of buttons and will be sure to forward this feedback to the appropriate department.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Was deciding between these and the comfort quiet and so glad I went with these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewO, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a replacement for my Sony XM2 headphones, but they fell way short of that benchmark. I bought the XM2 version probably 5 years ago, and they completely changed my relationship with music and headphones. They are on at least 2 hours a day. I thought I'd never buy anything other than sony after that, those headphones are still as good as they were when i got them (I mostly upgraded so i could give them to my daughter, and I just wanted a nice new set). The sound from them is absolutely perfect, and every note comes through. The XM4s aren't complete garbage to be fair, they're just not good enough to replace what Sony was making 5 years ago (or whenever the XM2s were put out). These felt cheap, were uncomfortable, and subtle elements from some of my favorite music just wasn't coming through. I returned them after a week. I genuinely loved my XM2 headphones, and was sad to have to find a different solution outside of Sony.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelP, We are sorry to hear that the WH-1000XM4 did not meet all of your expectations and had to return the headphones. This is not the experience that we would like you to have with our premium products and we hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Sound and noise cancelation are incredible. I love the midnight blue color. Super Comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RB81, Good to know that you appreciate the sound and noise cancelation of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Nice Product to Relax with.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace and Quiet so I can listen to my music in comfort. Smooth sound, and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tullydog,

      Awesome! We're glad that you are enjoying the noise canceling function, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product it is amazing the noise cancellation is great comfortable and sinks up great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pwoods,

      Great! We're glad that you like the noise canceling function, comfort, and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. Not heavy and super stylish. Can’t go wrong!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianK, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    U need these

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best pair of headphones out there. I’ve tried the AirPod max, Bose qc and these by far have the most well rounded sound. Any beginner audiophile should look into grabbing these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tytheguy, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Satisfied Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is rich and the Sony app makes connecting seamless. Able to connect simultaneously w/ 2 devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vicki, Amazing! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaximoV, Awesome! We're very pleased to hear you like the great sound quality, excellent noise cancellation, and comfortable fit of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US