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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12642 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 12,642 reviews
  • Rated 5 out of 5 stars

    Truly recommend this for everyone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been the best decision I have made in a very long time. I was highly disappointed with the Apple headphones and switching over to these have been amazing. Truly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tavian!
      Thank you for taking the time to share your experience. We are thrilled to hear that the WH-1000XM4 have made such a positive impact for you.

      These headphones come packed with features like industry-leading noise cancellation, exceptional sound clarity, and smart listening technology that adapts to your surroundings, all designed to offer you the best possible audio experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. My daughter loves them. They block out all sound. They are comfy. They synced easily with her iPhone. I might end up getting a pair for myself. Great gift and fast shipping.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dukelover79, We're very grateful for this positive feedback! Glad to know your daughter loves the excellent noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stream Head Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an AppleMusic user the audio quality is noticeable for files in Spatial Audio - Dolby Atmos. Audio cancellation takes a bit to getting use to the headphones will change settings entering and exiting different environments.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CaliTechDude,
      Thank you for your honest review on our Sony WH1000XM4. We highly appreciate this and we're glad that you noticed the audio quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase. Hold up with daily use.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so incredibly well made & a favorite that this was my second pair purchased. The first lasted years!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieB,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My gf loves them they were a Christmas gift to her and they are honestly amazing going back to buy myself a second pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KasandraL, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Over-Ears for All Sorts of Things

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight out of the box i was not very happy. After downloding the Sony headphone and creating my own sound profile, my thoughts did a 180. They sound incredible and i love the hand-to-ear ambient sound feature that allows you to listen in on whats going on around you. Top notch!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PKJr, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, excellent noise cancelling and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HAPPY, Awesome! We're thrilled to hear you like the excellent sound quality, industry-leading noise cancelation, and comfortable fit of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Tier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal sound. Sleek look. Excellent noise cancellation. Super comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mavato17, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the superb sound quality, stylish design, comfortable fit, and outstanding noise canceling function of our WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHOINES EVERRRRRRR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing, I fly all the time and this has helped me to escape completely. I am so thankful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarineE, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic sound and deadening! Worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second Sony headphones in this line and model that I've bought. The sound is fantastic and the sound deadening is very effective. Worth every bit of the price. Great case and programmable sound software included.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RetiredFire, we're glad you are enjoying the sound quality of the WH1000XM4! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing! Very comfortable and have a premium feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Computer, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Solid over ear headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, no connections issues. Fits comfortably over the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi scithechatot,

      Great! We're thrilled that you are enjoying the sound quality, connectivity, and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling headset! Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your positive experience with the WH-1000XM4, Misty8! We're delighted to hear that you're enjoying the excellent noise cancelling features of these headphones. The WH-1000XM4 is designed to deliver high-quality sound and advanced noise cancellation for an immersive and comfortable listening experience. We truly appreciate your recommendation and are glad to know the headset is meeting your expectations. If you have any feedback or questions in the future, please feel free to reach out!
      Thank you once again for your support and choosing us!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for the gym and to block out extra noise while working out. They block out a lot and im happy with how well they work. The only negative is the dont stay securely on during certain exercises but that is my only dislike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Michele67212,
      Awesome! We are truly happy that the noise canceling feature of our Sony WH1000XM4 work fine. You can work out without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for our children for Christmas. They said they enjoy it. They said the noise canceling is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Reese, Fabulous! We're extremely pleased to hear that your children are enjoying their Christmas gift and that they find the noise canceling feature amazing. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome for travel

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Noise cancelling! Beautiful Sound and well constructed Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dakotapro32,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Glad I Upgraded!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise reduction - simple to set up. Love the auto-on function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BobS,

      Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With their amazing sound quality, long-lasting battery life, and top technology Noise Cancelling feature, we hope you enjoy listening to your favorite tunes!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Purchased another set for myself!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is awesome, as well as the quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bigjoe, thank you so much for the fantastic 5-star review! We're honored to hear you're loving the WH1000XM4 and that both the noise cancellation and audio quality have impressed you. These headphones are designed to deliver a truly immersive listening experience, with industry-leading noise cancellation, and premium sound performance thanks to the powerful QN1 processor. Whether you're commuting, working, or just relaxing, we're glad they're helping you enjoy your music and calls without distractions. Thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headohones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, seamless transition between 2 devices, excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WickedProphet, We're very happy to hear you're enjoying the comfortable fit, seamless transition using the multipoint connection feature, and excellent noise cancelation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i found them to be very effective and comfortable. slightly large.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 199189, That's fantastic! We're really delighted to hear you're happy and satisfied with the superb features, incredible sound quality, and overall comfort of our WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess Sony_US