Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Comfortable. Really nice quality headphones for a reasonable price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top of the line quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the set I finally stayed with afte trying all the top brands and models. Beats not so great. iPod Max over the ear are great. And bit pricey. Bose top of the line great too. It takes some time to get used to the controls. But it’s genus engineering. These are as good as it gets unless you want to step up to corded Audiophile headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmlive, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Excellent quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely light weight, high fidelity and perfect ambient sound management
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VRMan, That's awesome! We're happy to hear these headphones deliver amazing features, excellent quality, great ambient sound control, and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess
- Pros mentioned:Bass
Great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the bass and the fit is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nabih, Awesome! We're pleased to hear you like the deep bass quality and comfortable fit of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Happy with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have excellant sound and they are comfortable on the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi testy,
Great! We're glad that you are pleased with the sound quality and comfortability of your new Sony WH1000XM4. Thank you for your purchase and for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
One of the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use The software is great. Very quiet, especially when you turn on especially isolation mode and noise, even for people that don't have the greatest hearing makes a difference
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaneD,
Great! We're glad that you like the noise canceling feature, dedicated app, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best in class
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noice Cancelation, Amazing Battery Life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoFlo, we're glad you like the noise canceling features and battery life of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
Lifesaver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have become my emotional support headphones. I use them at work to block out sounds to help me focus. They work amazing on planes and for daily use. When it's time to buy another pair I'm going for this model because they're better than the nee ones in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinaM,
Thank you so much for your review! We love hearing that the WH-1000XM4 headphones have become your "emotional support headphones." It's great to know that they are helping you focus at work and perform so well on planes and in daily use. We truly appreciate your loyalty and your high praise for this model.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Amazing product. Best voice cancellation!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product mainly for voice cancellation during my work out. It works so well, i feel like i am all alone working in gym even with other ppl around. Great product! May be little less money would be Amazing! ;)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Amigo,
Perfect! We're glad that the noise canceling feature of our Sony WH1000XM4 performed well specially in blocking unwanted noise. Now, you can enjoy your gym sessions without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Cancels noise - Good sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy them. They have great noise canceling to the point where you can't hear anything other than what is playing on the headphones. I love the sound and now use the headphones more than I do my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Artbestbuybadequipment,
Great! We're delighted to hear that you are enjoying your WH1000XM4. We're glad that you appreciate the noise canceling capability and sound quality of the headphone. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Wonderful headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You pay for what you get.They sound great and feel comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beef, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best All Day!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound! Very comfy! All day! Best set of headphones ive ever gotten!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dezzy, We are glad to know that your Sony WH1000XM4 wireless headphones are the best headphones you ever gotten. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones on the market. Really nice fit, excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JT24,
Awesome! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Most incredible headphones made
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound and comfort make these the best Bluetooth headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi V3NOM, good to know that you're enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality, Weight
Fantastic Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones, very lightweight, great sounding, excellent noise canceling.
I would recommend this to a friend - Pros mentioned:Sound quality
Best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the best purchase ive made the sound quality is top tier as well as the noise cancellation CRAZY. wouldn’t really recommend for working out they slip to much on my small head lol. But overall you should buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Melanie,
It's nice to hear that you are pleased with the noise canceling capability and sound quality of our WH1000XM4 as well as the overall performance. Thanks for choosing Sony and for your recommendation! - Marco
Solid headphones.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a solid pair of headphones. Bluetooth connection with multiple devices is unreliable at times. Audio doesn’t swap consistently when connected to laptops and my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew,
We are happy that you enjoy your great Sony WH1000XM4 and we apologize about the issue you have, as Sony, we want to provide you the best experience, please try to check some settings on your headphones to ensure we have everything correct:
Update Software: Ensure that your headphones are updated to the latest firmware version. Updates often bring improvements and fixes for issues related to connectivity.
Reset Headphones: If connectivity issues persist, consider initializing and resetting your headphones. This operation will reset all device settings to the factory defaults and delete all pairing information. Instructions for initializing can be found in the model-specific Help Guide
If you need further assistance with your WH1000XM4, you can always contact us via chat or phone support 239-245-6354 (M-F: 09:00 AM – 09:00 PM EST) Weekend: (10:00 AM – 8:00 PM EST), we will be always happy to assist you and also you can check some info about the feature on the link below.
Thank you for choosing Sony!
Connect the headphones to two devices simultaneously (multipoint connection)
https://www.sony.com/electronics/support/articles/00249936
-Gus
- Pros mentioned:Comfort, Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound and feels light on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravyn,
Great! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Thanksgiving
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic!!! Great price, comfortable and they sound great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thanksgiving,
Awesome! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Pretty great but…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones the sound is amazing and the feature that always you to converse with others just by starting to talk is handy. The only real issue is that feature is very sensitive to the point that even when I laugh it goes off. The feature can be turned off so its not an issue for the future so other than that I can recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keishawn, we're glad you love our industry-leading noise canceling headphones! We're sorry to hear that you have an issue with the microphone of your Sony unit. If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak%20to%20chat
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl