Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Xm3, but 30% better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really recommend reading xm3 reviews and decide: If you would pay 350 for the xm3 even thought those are cheaper, then totally buy the xm4. Xm4: - More comfortable - Usage detection - Like 5% better ANC - Speak to deactivate ANC - Better microphone - Connect to two bluetooth devices
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LFCASTILLOV, We're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
These ARE the ones!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried EVERY brand on ( more than once) I travel two- three weeks a month and its amazing to me how many people I feel are wearing inferior headphones. I wish i had these YEARS AGO
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TracyK,
Thank you for choosing Sony!
It's genuinely rewarding to know that the WH-1000XM4 headphones have made such a difference in your frequent travel and that you feel you've finally found the superior audio quality you deserve. Your dedication to seeking out the best truly validates the work we put into them. Safe travels!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit good and they sound really good and I love them so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kc97,
Awesome! We're glad that you like the fit and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Sony ruined it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue with these headphone are if I say something, it shuts off. Did not realize that they do this. I have Bose noise cancelling headphones and they do not do that. Only gripe because they are actually good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback! We are glad to hear that, aside from that one gripe, you’re finding the WH-1000XM4 to be a great pair of headphones.
What you're experiencing is a feature called Speak-to-Chat. It’s designed to automatically pause your music and let in ambient sound as soon as you start speaking, so you can have a quick conversation without taking your headphones off. We understand it can be unexpected if you prefer to sing along or talk while listening!
The good news is that you can easily turn this off. You can either:
Use the App: Disable "Speak-to-Chat" in the Sony | Headphones Connect app.
Use a Gesture: Place two fingers on the right ear cup touch sensor and hold until you hear "Speak-to-chat deactivated."
We hope this makes your experience much better, thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fit well, easy to use. Great quality of sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabe,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
They're great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great all around ANC headphones. My only gripe is that they're a little too plastic, but that is also a good thing because they are light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DoorDash, We're glad to hear that you appreciate the features of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancellation seems to wotk well havent used them outside my home though.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Cweb! We're glad you like the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Situational use.. Good/Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are "okay".. I like the noise cancelling aspect as I drive truck and it helps protect my hearing. Listening to books as I drive and are rather comfortable for long period use. In noisy situations though, the are horrible for use while making a phone call.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MXmouse, Thank you for your honest review. Please note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
If you need assistance with your WH1000XM4, please send us an email at socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life
Best purchase by far.!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones I used them daily and the battery life is great. I highly recommend specially for anyone using them for gym workouts or studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElianaO, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good, not perfect!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, incredible noise cancelling, good optimization when wearing glasses under headphones. Only gripe is that my ears, which are small, are a bit cramped and sometimes touch the headphones, which can start to hurt. I also don't like the way the headband is a bit raised, not the most fashionable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayaA, we're glad you like the sound quality and noise canceling feature of our product. We understand your feedback regarding the fit of your Sony unit. You can adjust the length of the headband using the slider. Please check this link when wearing the headphones:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Amazing product!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They arw amazing! Served me well for over 2 years of intense gym and cardio workouts and are still holding up strong! Sound quality is unrivaled too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NestorG,
Thank you for sharing your great experience with us! It's nice to hear that you are enjoying your WH1000XM4 headphones especially while working out at the gym. Your satisfaction with the amazing sound quality of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones. The sound quality is great and i love the noise cancelling feature. Almost as much as i love that i can change the volume and songs just by swiping on the right earphone. Just great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickelleM, Thanks for sharing your experience. We are glad that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony XM4 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product, Active noise cancellation and is a better alternative for many similar products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulkumarS, we're glad you like the noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Battery Life. Amazing Sound. 10/10 Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tristifano, That's awesome! We're thrilled to hear you appreciate the long-lasting battery and amazing sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we're looking forward to your next purchase!
-Sam
- Pros mentioned:Sound quality
Superb sound quality!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for international flights. I am really looking forward to using these! The sound quality is excellent and love the color! Plus I got them $100 off regular price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RhyannonB,
Thank you for purchasing our WH1000XM4. You will surely love this headphone especially on your flights. The noise canceling on this one is superb with awesome sound quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4 Wireless Noise-Cancelling Over-the
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would purchase again! Sound great and are comfortable to wear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marty,
Awesome! We're thrilled that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a snug fit and they sound great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Auntie,
Great! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Eh could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good, the thing I dont like is that if you want better sound you have to purchase these apps. Also the noise cancellation is okay it could be better, I bought them to use them for the gym but even with the noise cancellation I can still here the gym’s music and The weights hitting the floor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PauloJ,
Thanks for sharing your experience. The Sony | Headphones Connect app is a free download and there is no purchase required to use the headphones. The app is an optional tool that provides additional customization and access to features that enhance the listening experience.
For your specific desire for better noise cancellation, the WH-1000XM6 is our latest model and offers a significant upgrade in noise-cancelling performance. It features a new processor and an improved microphone array, which are designed to more effectively block out a wider range of ambient sounds.
Thanks for choosing Sony.
Best regards,
Eliab
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after years of hearing about them, selling them and recommending them. They live up to the reputation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have lived up to the high praise you’ve heard and shared over the years. Your endorsement means a great deal to us, and we’re pleased to know the product meets the standards you expect from Sony.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good option
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Controls take some getting used to. Also, voice muting is very sensitive. Even if just clearing my throat, the headphones will mute. Sound is good and noise cancelling works well though. Comfortable fit on my ears with no pain from long usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RKF123,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph