Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Overall but a Small Software Issue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but not great. Sometimes the ambient sound feature will turn on randomly and pause whatever you sre listening to. It doesn't happen often but it's really inconvenient when it does. Otherwise the headphones sound great and are very customizable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelI, we're glad you are enjoying our product. We're sorry to hear that you have an issue with your Sony unit. It appears that the issue you have is caused by the Speak-to-Chat feature. If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. You can disable this feature by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=ambient%20sound
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Great Christmas gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones for my sister for Christmas she wanted them for a while and she tells me they work great and design wise pretty good wish they kept it on the xm5 but both are great head sets
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enderrot, awesome! We're glad you hear that! Hope your sister is enjoying her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Perfect for the PS5, XBOX - Next Gen Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the PS5, XBOX...amazing sound, very comfortable.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony noise cancelling
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise cancelling headphones at this price range.
I would recommend this to a friend - Pros mentioned:Sound quality
Better than Beats
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, but hey do irritate my ear piercings. The color and sound quality are great and I would say he cancellation is better than most Beats that I have had in the past. I'm officially a part of the Sony crew.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katie, thanks for commenting. We're so happy to hear that you love your WH-1000XM4 and you're satisfied with its amazing sound quality, stylish color design, and exceptional noise canceling feature. We greatly appreciate your feedback when wearing these headphones. The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not kidding. I had to go back and re-listen to all my old songs because they sound so different with these on. It's like hearing your favorite songs for the first time again. I got the silver color and this color is also pretty unique and neutral enough that it will match any of your outfits. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maria20,
Awesome! We're glad that you are enjoying the sound quality and color of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Mk4 B4 Mk5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An amazing set of headphones. They are easily as good as the newer mk5 headphones with the same features but fold up smaller. Great for flights or just about anything. I wouldnt work out in them though
I would recommend this to a friendBrand response from SonyListens
Posted .Hello gregariouskhan,
Thank you for sharing your feedback about our Sony WH1000XM4. We're glad that you like the headphone for its features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Take care! - Marco
- Pros mentioned:Sound quality
Best investment.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. These are my everyday headphones, the sound quality and features are top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Varun, That's fantastic! We are thrilled to hear that you are enjoying your WH-1000XM4 and that you appreciate its exceptional sound quality and outstanding features. Thank you for choosing Sony! - Romeo
- Pros mentioned:Bass
Older set of cans still the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the top headset for rap/hiphop heads, they overall have the best bass, are compact, and have a great look. I recommend these for any headset in the bluetooth 5+ range and best for price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi robzilla,
Great! Thank you for purchasing our Sony WH1000XM4. We're glad that you like the bass quality and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality, Weight
Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. Great fit light weight. Amazing sound.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony headset review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super clean sounding and very comfortable to wear for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaljunky,
Awesome! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony - WH1000XM4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound produced by these headphones is the absolute best! I love being able to adjust to my liking via the app. They are great for travel and work and the noise cancellation is second to none. Couldn't be happier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AFoster, we're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
One of the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is excellent, the music quality is good, the fit is okayish because for some reason after a month of use it kinda got a little loose on my head. It would occasionally fall out of place especially if I am doing circuit training that involves heavy movement. FYI Those who are on a budget and looking for a quality and excellent headset the xm3 can still go toe to toe with this xm4, minus some of the features the xm3 can basically do everything what an xm4 can do when it comes to providing sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DragonPunchJoe, we're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about its fit. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life
Fantastic headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife, she uses them all the time and absolutely loves them. They're comfortable and sound great. Fantastic purchase. Only slight downside is having to charge them, but the battery life is decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShawnO, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Glad I purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great and seal the sound from the outside great. Use them when mowing on my rider and can't here the tractor when music is playing. Love the pause feature by touching the outside of the ear muf. Love the carrying case which worked great on the plane. Didn't like the feel of the ear bud and so glad I purchased these as an alternative.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrm1,
Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass
Overall, pretty good. Could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. I had returned these to get the Bose NC700 headphones. I will be exchanging the Bose 700 for the Sony XM4. The XM4 have excellent base and clear treble. You can really feel the bass which I love. Feels like a rave in my head. The noise canceling is ok. It could be better. I can hear conversation coming from my living room when I’m in my office. Maybe my expectations are to high when it comes to noise canceling. It doesn’t cancel out noise as much as it muffles it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
We're glad that you like the sound quality of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
We hope this improves your experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best pair of headphones that I own. The noise canceling works great: I have two kids, a dog, and a cat and I can’t hear them at all with these on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berto, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
How can this get any better for the money?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A Christmas gift buy for my son. After a little coaxing he finally let me try them. I’ve been involved in a lot of sound system set ups and tuning over the past 30+ years and these things are amazing! These headphones are the closest thing to complete theater sound attached to your head I’ve ever seen. The frequency range is awesome !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Best headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A wireless wonder for sure. Clamp the cushy cans over ears and either solitude or noisy workplace fades and enables getting things done. And that means either thinking, yoga or doing...or all three. Pair once with any bluetooth device and the headphones remember after you've turned them off and not back on for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo, Great! We are so happy to hear that you are satisfied with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great fit
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and fit over the ear like a glove. No more pain from ear buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spaz, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl