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Customer reviews

Rating 4.7 out of 5 stars with 12590 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 259 Showing 5,161-5,180 of 12,590 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So good I got 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, awesome quality at a great price, especially since there’s a newer model out. This is the second pair I’ve purchased - they were so good my wife wanted her own!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelS, That's awesome! We are glad to hear that you like the sound quality of your new Sony WH1000XM4 headphones. Your continued support means so much to us. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Xm3, but 30% better

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really recommend reading xm3 reviews and decide: If you would pay 350 for the xm3 even thought those are cheaper, then totally buy the xm4. Xm4: - More comfortable - Usage detection - Like 5% better ANC - Speak to deactivate ANC - Better microphone - Connect to two bluetooth devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LFCASTILLOV, We're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones. Good for wearing while doing a light workout.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM4, SeanR. We're glad to hear you find them suitable for light workouts and appreciate their overall performance. Comfort is a key feature of the WH-1000XM4, and wearing them correctly ensures an even better experience—making sure the earpads cover your ears properly and the headband rests softly on your head can help maximize comfort and the effectiveness of the noise-canceling feature. These headphones are designed with both durability and a comfortable fit in mind, supporting longer periods of use whether relaxing or getting active. If you have any additional thoughts or suggestions, we'd love to hear them!

      Thanks again for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones fit well, easy to use. Great quality of sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gabe,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    good for the money especially on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound stage is good, and anc is good when it comes to reducing low frequency noises (airplane engine, heater, etc.). battery life comes to around 15-17 hours depending on settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi channelzero, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM5 had some amazing bass! I was able to hear everything clear and well :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanD, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    They're great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all around ANC headphones. My only gripe is that they're a little too plastic, but that is also a good thing because they are light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DoorDash, We're glad to hear that you appreciate the features of this unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a snug fit and they sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Auntie,

      Great! We're glad that you like the fit and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Battery Life. Amazing Sound. 10/10 Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tristifano, That's awesome! We're thrilled to hear you appreciate the long-lasting battery and amazing sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we're looking forward to your next purchase!
      -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    All around amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to pair, amazing sound, killer noise canceling - and love the color!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoFam, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound produced by these headphones is the absolute best! I love being able to adjust to my liking via the app. They are great for travel and work and the noise cancellation is second to none. Couldn't be happier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AFoster, we're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4 Wireless Noise-Cancelling Over-the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would purchase again! Sound great and are comfortable to wear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi marty,

      Awesome! We're thrilled that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fantastic headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife, she uses them all the time and absolutely loves them. They're comfortable and sound great. Fantastic purchase. Only slight downside is having to charge them, but the battery life is decent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShawnO, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Teenager Approved!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for the holidays! Teenager hasn’t put these headphones down since they unwrapped them Christmas morning. Highly recommend and will purchase a gift in the future as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarcusAurelius,
      Wow! What a nice Christmas present. It's nice to know that they are enjoying their WH1000XM4. We appreciate your recommendation and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best headphones i’ve ever owned. the noise cancellation feature is amazing and the battery life is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WaleskaM, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very confrortable. Easy to use and connect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, That's really cool! Thank you for this amazing review of your WH-1000XM4 headphones. We're glad you love the excellent sound quality, comfortability, easy Bluetooth pairing, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New pair after the WH-CH700N. Noise Cancelling is just too amazing, put music on and you won't hear anything else but the music. Many cool features like automatically switching to ambient sound and analyzing your ears to optimize both the noise-canceling and the sound. Midnight Blue is a cool color too, looks like the iPhone 12's Pacific Blue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anhh, Thank you for upgrading to your new headphones! Good to know you're enjoying the industry-leading noise cancelation, excellent sound, and overall features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I’ve been a Bose customer over the years. After watching countless reviews I decided to give Sony a shot at my business. The richness of the sound for these headphones is flat out amazing with excellent noise canceling! I primarily use these when playing XBOX Series X and they work flawlessly Now go get yours and game on!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thedude, We're very grateful for this positive feedback on the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so amazing. Such good quality. I want to buy another pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OnyenkaO,

      Awesome! We're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve had in a while, the only ones better are the upgraded version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhillipN, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US