Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
XM4 Bluetooth with LDAC is amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you start using the XM4's with the Bluetooth LDAC codec they transform into a hifi wireless delight. Im using the hifi Tidal streaming service for maximum effect. Im not an audiophile expert, but OMG they sound good. Right now Im hearing the "Alice in Chains MTV unplugged" in Tidal and my ears are in that room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RudyR,
Great! Good to know that you're enjoying the sound quality of the headphones particularly the LDAC support. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphones, the noise cancellation is amazing and customizable which is neat. If you want good quality music and bass go ahead and grab you a pair of these but only down side is these really can’t be used for the gym they slide of easily which is the only down side Over all good to just kick back and jam out.
I would recommend this to a friendBrand response from SonyListens
Posted .HiJsnta, Thank you for the positive feedback! We're thrilled you like the amazing noise cancellation, plenty of customization options using the app, excellent sound quality, and overall performance of your Sony WH1000XM4. These headphones are designed for high-quality audio and noise cancellation, and may not be ideal for intense workout in the gym. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are so amazing. Such good quality. I want to buy another pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OnyenkaO,
Awesome! We're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. If you have AirPods Pro the noice cancellation on these are about 25% better(in my opinion). AirPods Pro have an overall more clearer sound while these ones tend to sound more cloudy BUT they are one of the clearest over-the-ear headphones I’ve ever owned. They are more bass heavy than AirPods but not as much i would want them to be. In fact, I wouldn’t even categorize them as bass heavy at all even with the equalizer. Basically they give you a nice overall sound.
I would recommend this to a friend - Pros mentioned:Sound quality
An absolute life changer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re buying these for someone that deals with noise sensitivity, these are absolutely amazing. We’ve gone with other brands in the past, and nothing has come close to the quality of this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. We're glad that you are impressed with its noise cancelling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Craig
- Pros mentioned:Battery life
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best in every aspect clarity battery everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for 2years already I can say one of my top favorite headphones ever. Would purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimberliM,
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent wireless headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones for working in a noisy office. Bluetooth functionality is easy to use. Noise cancelling muffles the sound without completely muting everything, making it possible for people to get my attention while still not being distracted by other sounds nearby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mellinja, that's great! We're thrilled to hear you're enjoying the industry-leading noise canceling feature and easy Bluetooth pairing of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.
-Sam
- Pros mentioned:Sound quality
Amazing divine wonderful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is clear and the bass is amazing. Love the noice cancellation. The custom sound features is awesome. Overall worth the price and you won’t be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DonnaR,
Amazing! Thank you for purchasing our WH1000XM4 and for sharing your feedback. We are truly happy that you are pleased with the amazing sound quality, superb noise canceling capability and useful Sony app that you can customize the settings to your liking. Worth every penny! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
Noice Canceling at its finest
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. They are light and very comfortable. I love midnight blue color. Call quality has been very clear. And music fits my likening (listen to mostly gospel music and watch a lot of YouTube). Have not had any problems with connecting to my Note 20 Ultra.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Wow! We're very happy to hear you love the lightweight and comfortable design, midnight blue color, phone call clarity, amazing sound quality, and seamless connection with your smartphone. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Great!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Work as they needed to. Works for long time. Impressed. Hate Bose after using this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChinnuBabu, Awesome! We are glad that the headphones work great. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I love the product! Great sound and noise canceling. The only tjing I wish I could make the head strap a little smaller.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatM, we're glad you love the sound quality and noise canceling feature of our product. We appreciate your feedback regarding the head band. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly! It’s very convenient for the gym! Sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudiaC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, does exactly what it claims. Great noise cancelling, effective in environments like airports or cafes, but still allows you to hear announcements that are being made. Fast charging with USB-C, multipoint functionality makes connecting to 2 different sources a breeze. No major complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dtatran,
We're thrilled to hear your 5-star review of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome Dad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound, very stylish and elegant. My daughter uses it for studying, music jamming and work out. Good quality product for the reasonable price. My daughter loved it!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunlenloydRaven,
That's very sweet of you on getting your daughter a brand new pair of headphones. Nice to hear it suits her needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Bass
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and the bose 700 to test out at the gym. The sonys had more bass to where you feel your cheeks vibrating. When someone talks to me at the gym and i start to speak the music stops so i can have a conversation which is really convenient. The material is real good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel,
We are glad you like the smart features and quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great Headphones with a Few Minor Cons
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Pros: They are comfortable, look great, sound proofing is future tech, and produce amazing sound quality that can be manipulated in high detail on the app. Cons: - Highly susceptible to water damage. Wore them for 5 minutes in the rain and the board fried so get that protection plan! - The app, while it does it's job well, is kind of wonky and not very user friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AValle,
We're glad that you like the comfort, design, and sound quality of the headphones. We also appreciate your review about the lack of water-resistant feature and functions the Sony Headphones Connect app.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Teenager loves them!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought them for my son when his others broke. With not knowing a lot about headphones I went with Sony because they always makes a good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSMG,
That's fantastic to hear! We are so glad you are enjoying the experience/product. Your feedback truly means a lot to us.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Sturdy, great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy, great noise cancelling headphones my son uses for the gym. The earbuds fall out of his ear while working out and he has lost a couple. This ones do not fall and are very sturdy with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, Awesome! We are glad to hear you like the excellent noise canceling feature on your WH-1000XM4 headphones. These headphones have great cushioning and adjustability. This will help the headphones stay on your head while working out. These will work great for you while working out “Non-Hardcore”. That being said, these headphones are not specifically designed for sports activities and it doesn't have an IPX rating since it's not waterproof. I recommend you practice caution when using the unit while you are sweaty or when working out with these headphones so they don’t fall or become damaged during your exercise.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
AMAZING PURCHASE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was completely and utterly surprised when I was able to receive a product in the mail that had only come out days prior. These OTE headphones are the best I have ever had. From the sound quality, to noise cancelling, all the way down to the case, these headphones were an exceptional purchase. Thank you Best Buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Great! We're glad that you're happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph