Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
Great upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I upgraded from the 3s and even though feature wise the changes aren’t drastic, it was enough to prompt me to buy these on sale. What really has me over the moon is that the ear cups are slightly larger than my older ones making them much comfier to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ddeyanira, Awesome! Great upgrade! Glad to hear that you are happy with the comfort feel of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl
- Pros mentioned:Sound quality
Best head phones out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them and they are the best i cant go back to airpods just because the difference in sound quality is crazy truly if you are looking for headphones that will get you in your zone GET THEMMMMM
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nezar, Awesome! We're very happy to hear you're enjoying the excellent sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Very nice headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC works very well compared to what else is on the market. Its not silent but certainly helps cut out excess noise. The base is tight but lacks power compared to the Sony extra base model. I can hear the depth of base but not feel it. Excellent call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Great! Thank you very much for your honest feedback. This will help us improve our future products. We are very happy to hear that you are pleased with the ANC capability of our Sony WH1000XM4 as well as the call quality of it. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve loved Sony headphones throughout the years as early as the 1990’s (Walkman). The previous wonky headphones were great but this new model is just plain amazing. The noice canceling is second to none. I definitely highly recommend this headphones to all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SFOguy, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
- Pros mentioned:Sound quality
Choose these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fantastic. I also have the xm3 so these are very similar. However, better range and they link to more than one source. Noise cancelation is great. If you are a fan of bose, go for those, if you are undecided between the two, these are amazing and have some neat touch response features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Technogeek, We are happy you like your new Sony wireless headphones. The WH-1000XM4 headphones are a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We value your input and appreciate your feedback. Your continued support means so much to us. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are a bit bulky but not too heavy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllisonH, We're thrilled to hear that you're enjoying your WH-1000XM4 headphones! While we understand that they may feel slightly bulky, we're delighted to know that you find them comfortably lightweight. Wishing you many joyful listening experiences, and thank you for choosing Sony! - Romeo
A Blast to the Past
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset was what I thought I wanted to replace my old Sony that was 15 years old. It seemed uncomfortable for long use. It was too heavy and too pricy. I saw so many new choices I had to try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonnaY,
Thank you for taking the time to share your feedback on the Sony WH-1000XM4 headphones. We are happy that you chose to explore our new models after enjoying your previous Sony headset for so long!
We understand that comfort, especially for extended listening sessions is important, and we appreciate your comments regarding the weight and cost. We are always striving to balance feature integration with lightweight design.
Thank you again for your valuable review and for choosing Sony!
Best regards,
Dominick
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones really comfortable, noise quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YaroH, Thank you for your feedback on the WH-1000XM4 headphones. They are indeed known for their comfort and excellent noise-canceling quality. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Class leading noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the prior version WH-1000XM3 for about 18 months, and absolutely was amazed by the sound and noise cancellation, absolutely worth it for several flights. These have kept everything I loved about the prior units and, improved in a few small areas, such as multiple Bluetooth connection capability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechEnthusiast,
Awesome! We're glad that you're enjoying the upgrades we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughters kept stealing mine even they have Beats. I bought them each their own and they are in love with the quality, sound, and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FluffyMadre,
What a perfect gift! We are very happy that your daughters are enjoying the sound quality and noise canceling capability of their new WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please tell them to check our Sony Headphones Connect app which will let them fine-tune their music to their liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Christmas gift for my daughters
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughters kept stealing mine even they have Beats. I bought them each their own and they are in love with the quality, sound, and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FluffyMadre,
That's awesome! We're glad to hear that they love the sound quality and noise canceling of the Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! The sound, easy to use, communicates with my apple iphone very wll
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusG, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM4 and that you are having an enjoyable listening experience with this great headphones. Glad to know you find it easy to use and you like the outstanding sound quality it delivers. Thank you for your purchase and for the 5-star rating! -Jess
the best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fabulous headphone and beautifully designed with exceptional performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after doing some research I found these for consideration and after several weeks of listening to them they are a great fit and buy for my budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexanderC,
Good decision and we're glad that you found the right headphone for you. We're happy to hear that you like the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. It’s our 4th pair we are buying for gifts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizb,
Thank you for your enthusiastic 5-star review of the Sony WH-1000XM4 headphones! We are immensely pleased to hear that you love them so much that they have become your go-to gift—buying your fourth pair is the highest compliment we could receive!
Thank you for trusting Sony for yourself and your loved ones!
Regards,
Dominick
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets all my needs for noise cancellation and utility daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaVi, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
No more crying babies.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I put these headphones up to the real test and I used these headphones on the airplanes to drown out all the crying babies and snoring adults and they did an incredible job. I
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonSnow,
Awesome! We're glad to hear we were able to meet your expectations with the amazing sound and noise canceling features of your new headphones. This is definitely a great use on flights and travelling. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones before they broke down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy when I first got these headphones, great audio quality and the ability to connect to two sepearte sources if I wanted to was a plus. NFC Support was also something that mattered to me. I am also a fan of Flac audio and this with it's low compression blue tooth technology made it really stand out. Carrying case and proper cables also a plus. Now the reason I like to wait a few months before leaving reviews. This thing just won't hold a charge anymore. Originally I thought it was my power adapters, but it was like that on 3 different ones. I plugged it into my laptop straight usb C to usb C, started to charge, I unplugged it to check it's battery life, got to 90%, Plug it back in and it's refusing to charge again. Not acceptable for the price I paid for these. Only reason I upgraded from the previous generation was they got stolen out of my car. If you do buy these, I recommend the protection plan as it will save you from dealing with the manufacturer. I will be cashing mine in very soon!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frankiecage, Thank you for choosing Sony. While we are glad to hear that you are happy with the overall performance of the headphones, we are sorry that the unit is not charing. We'd love to troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
Be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
For further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Platform Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
- Pros mentioned:Comfort
LOVE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most comfortable headphones I have ever owned. Everything promised in description is given. Also, i have a small head and they dont feel overly bulky like some other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paige, Thank you for the excellent review! We're pleased to hear you like the comfortable fit and good to know it fits you perfectly. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
New NC King
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Bose noise cancelling headphones for years. Was up for upgrading my QC35 II and debating over this and the Bose 700. The new Sony WH-1000XM4 wireless headphones is a clear winner compared to other noise cancelling headphones in the same price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi toto,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph