Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Very satisfied with my Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality headphones. Very satisfied with this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulM,
We are very satisfied to hear that you consider the WH-1000XM4 Headphones to be top quality! Thank you for the positive feedback.
Thanks for choosing Sony.
Best regards, Eliab
Best buy delivers!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Best buy service was fast and easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coivi,
That is fantastic to hear! We are delighted that you love your WH-1000XM4 headphones, which are designed for an unrivaled listening experience with their industry-leading Noise Cancellation, Multipoint Connection (allowing you to connect to two devices simultaneously), and up to 30-hour battery life. We also appreciate you sharing your positive experience with Best Buy's fast and easy service! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good at noise canceling and the sound is solid. The only issues I have with them is sometimes the headphones randomly disconnect for about 1 second. It has improved though with software updates through the app though. Comfort wise I would say it is pretty average, I do not usually like to wear them for hours on end like other headsets. That might be because i'm not used to the weight yet as I usually have lighter headphones on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nihil, we're happy to hear that you like the sound quality and noise canceling function of the headphones. Make sure to check for updates (via the Sony Headphones Connect app) for optimum performance. We also appreciate your feedback about its comfort. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Quality product at the right price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a huge audiophile, but great for working from home and a necessity when travelling. Noise cancellation is jarring if you've never used it before, but it's honestly amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, Awesome! We are so glad to hear that you are happy with your WH1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones I’ve ever owned!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Former Beats user. These are far beyond beats in every way. Tons of features and adjustability. With multiple levels of active noise cancellation. Wish I would’ve bought these sooner! The only thing that could be better is lack of iPhone support like beats and AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deion,
You made the right choice with the Sony WH1000XM4! Your feedback is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect in every way!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect, I prefer these over the new updated version in my opinion
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DionneM!
Thanks so much for sharing your feedback on the WH-1000XM4 headphones.
We are delighted to hear you prefer these!
This headset really shines with its industry-leading noise cancellation and the 'Speak-to-Chat' feature, which automatically pauses your music when you start talking.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Good sound but lacking function
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are lightweight, good quality sound headphones, but the lack of volume buttons and next track/previous track buttons is a big drawback. Would not have purchased had I realized newer model removed features of older model I had.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John, we're glad you like the sound quality of our product. We appreciate your feedback regarding controls of your SONY unit. You can control the volume using the touch sensor control panel of the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752782.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and price the sound is tremendous it is awesome and it is noise canceling another great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlC, Amazing! We're so thrilled to hear you're enjoying the great sound quality and top-notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Exceeded Expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones exceeded my expectations. Noise cancellation is great & love the fact it has EQ settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AprilShowersAppleWatch,
That's great! We're glad to hear that you like the noise canceling and equalizer of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but not the best. Bass could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM4, SamraS. We appreciate your positive note on the sound quality and understand your expectations regarding bass performance.
The WH-1000XM4 offers several features that allow users to customize the audio experience to their liking. If you'd like deeper or stronger bass, we recommend adjusting the equalizer settings either through the Sony Headphones Connect app or your audio source. Settings such as "Bass Boost" or manual tuning of lower frequencies can help enhance bass response and tailor the sound to your preferences. Additionally, using high-quality audio codecs like LDAC or AAC can further improve overall sound quality and bass detail when paired with compatible devices.
We value input like yours, as it helps us continue improving our products. If you have any more suggestions or questions about optimizing your WH-1000XM4, please let us know.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
Sony XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH-1000XM4 is a good one, highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Raagha!
Thanks so much for the feedback and for recommending them to others.
We are thrilled to hear that you are having such a great experience with your WH-1000XM4.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Too big
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is pretty good, I just find that they are too big even on the smallest setting and the settings can be a bit finicky
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaF, Thank you for your feedback on the WH-1000XM4! We're glad to hear that you find the noise cancellation to be effective. Regarding the size, we understand that comfort is crucial, and we apologize if the fit isn't ideal for you. The WH-1000XM4 is designed to accommodate a wide range of head sizes, but we recognize that it may not be perfect for everyone. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, these have really good noise cancellation it literally canceled out all the noise at my track meet the first time I use it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AronL,
Great! It's nice to hear that you like how our WH1000XM4 canceled unwanted noise letting you enjoy your favorite music. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
ODOYLERULES
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is AWESOME. Easier to set up and love the ability to customize. Still learning how to use all the functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusReigns, fantastic! We're happy to know your satisfaction with the amazing sound quality and exceptional features of your WH-1000XM4. Thank you very much for the perfect star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4s have become my favorite headphones to use. I love the customization you get from the app so you can really make them sound how you want and the carrying case is a very nice touch. These are great and I’d recommend to anyone, the noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Senpai,
Great! We're glad that you like the app functions (Sony Headphones Connect app), carrying case, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
You won’t regret it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally next level of technology and I love using them to ignore people. They are so effective that I wear them constantly, and it maintains my happiness. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cd245u, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good headset all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wireless headset is worth it when they're on sale which isn't rare for them. the sound is great but could do better but I'm not displeased with it. noise cancelling is what really got me sold, I can study and listen to music without background noise annoying me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
We're glad that you like the noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. We hope you continue to enjoy these amazing headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Noise Cancelling Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I put these headphones on, the entire room feels quiet, like a personal bubble that makes the outdoors seem like it's not even there. The sound quality is pretty great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tippytoppykek, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent along with Noise cancellation, but I've had some connectivity issues along the way which you don't expect for a product of this sort and price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarT,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues.
For optimum performance, make sure to update the software version of the headphones (via the Sony Headphones Connect app). You may also find these steps helpful:
-Set the headset to “Priority on stable connection” mode using the Sony Headphones Connect app.
-Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
>When there is a human body between the headset and the Bluetooth device. In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
>When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
>In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
>Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Additional troubleshooting steps are available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Resetting and initializing the headset may also help resolve those issues:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Newbie in Hi-Res headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has great headphones. I purchased their headphones this past February and the music in both Dolby Atmos and 360 Reality Audio are hit and miss at best. The 360 sounds good in mostly newer music but in remakes from songs before the year 2000, I cannot hear the difference between Dolby Atmos and stereo. I will still recommend individuals who want to purchase the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lafayette7, Congratulations on your new Sony WH-1000XM4! To ensure optimal listening experience when setting up 360 Reality Audio, please follow the steps on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00233342
You can also watch the video tutorial for more details and setup information for 360 Reality Audio for your headphones on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00258579
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam