Customer Ratings & Reviews

Hi DianaB,

We're so glad to hear the WH-1000XM4 headphones are providing good noise canceling and sound, and that they were a great gift for your granddaughter. We hope she enjoys them immensely! Thanks for choosing Sony.
-Eliab

Hi Fred, we're glad that you like the sound quality and features of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Thank you for the wonderful review, NicholasT!

It’s awesome to hear that you chose the WH-1000XM4 as gifts for your wife and daughter and that they’re both loving them! With that industry-leading noise cancellation and all-day comfort, they really are a perfect gift for the family.

Thanks for choosing Sony!

Best regards,

Gus Sony Social Media Team

Hi AprilShowersAppleWatch,

That's great! We're glad to hear that you like the noise canceling and equalizer of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi SightSoundSequence,

We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-Ralph

Hi VarunV, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl

Hi IPAD, Awesome gift! We are so glad that he is loving his new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi JessWilson, Thank you for purchasing the Sony WH1000XM4! We're glad you're enjoying the clear and crisp sound and excellent noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Gaming101,

Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi BeaverCrawl,

We regret to hear that the headphones are not working properly. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Resetting and initializing the headphones may also help resolve those issues. Please refer to these links:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hi Diipo, Awesome! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi blackhawkpr,

That's great! We're happy to hear that you like the noise canceling and bas sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi Rashed,

Your investment will be worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi NeoH, Thanks for sharing your amazing experience so far with your WH-1000XM4 headphones. We're pleased to hear that you like the overall features of the WH-1000XM4 and that it is helping you stay fit in the gym or just relaxing in a café. Thank you for choosing Sony! -Jess

Hello AndrewP,

Thank you for choosing Sony!

It brings us great joy to know that the WH1000XM4 headphones have been a wonderful gift for your daughter. Hearing that she loves them truly inspires us to continue delivering exceptional audio experiences for every listener.

Best regards,
-Fred

Hi Jenn,

We are very glad to hear that your husband loves his new Sony WH-1000XM4 headphones!

It's wonderful to know they made a great Christmas present. We hope he enjoys countless hours of excellent listening quality!

Thank you for trusting Sony!

Regards,
Dominick

Hi Joejr, That's fantastic to hear! We're thrilled that you're enjoying the incredible noise canceling feature of your WH-1000XM4. Thank you for choosing Sony! - Romeo

Hi Tjbut, Thank you for the 5-star rating! Glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl

Hi CesarT,

Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are experiencing connectivity issues.

For optimum performance, make sure to update the software version of the headphones (via the Sony Headphones Connect app). You may also find these steps helpful:

-Set the headset to “Priority on stable connection” mode using the Sony Headphones Connect app.
-Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:

>When there is a human body between the headset and the Bluetooth device. In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
>When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
>In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
>Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.

Additional troubleshooting steps are available on this link:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html

Resetting and initializing the headset may also help resolve those issues:

Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.

If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.

Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi RickyC, Excellent choice! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl