Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Thing thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash,
We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is these headphones is amazing. Clear high times and string but not overpowering bass. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkO,
Perfect! We're glad that you like the sound quality and comfort of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this headphones for my trip Puerto Rico. I have to say I am impressed with the noise cancelation in the plane and also with the sound quality. This pair of headphones came with everything I needed for my travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vieques, Awesome! We are so glad to hear that you are happy with the noise canceling and sound quality of your new WH-1000XM4 headphones! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Mr.japa
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them for Android the sound quality is amazing. All the features it has are incredibly interesting and the noise cancellation is pretty great. I do not recommend for iPhones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrjapa,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. Your feedback about using the headset with iPhones is greatly appreciated. We would like to know more about your review and help you out. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Drown out the noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my dad and liked them so much, I purchased a pair for me. Love the sound quality for music, Netflix and so much more. I will also use them for work to block out office noise with the noise cancellation. Great price since the Black Friday sale, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi California2019,
Awesome! Good to know that you both are having a blast with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Sound quality great noise cancellation great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ABSOLUTELY LOVE. Mine were lost inna car accident. I purchased bose to try them out and theyre okay but i want these bad boys back
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TiaJ,
We are truly sorry to hear about the loss of your original pair, but we are thrilled that the WH-1000XM4 Noise-Cancelling Headphones impressed you so much that you want them back. We pride ourselves on delivering industry-leading noise cancellation and superior audio quality, and your desire to return to the XM4s confirms we are hitting the mark. We hope you get your new pair soon!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Weight
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever had. Very light weight and amazing sound system. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelineV, Awesome! We're very happy to hear you like the lightweight design and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great For Noisy Households
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my partner who lives in a very noisy household and most of the time, she can't hear anything when wearing these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanS,
Very nice! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones. Have a great day!
-David
- Pros mentioned:Sound quality
Best headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The features on this headset are just amazing. Compared to other high end headsets this is definitely worth the price. So many features and great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, PabloV! We're glad that you are impressed with the features of the Sony WH1000XM4 Wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Top notch headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say, Sony nevers dissapoints me whit their headphones, they are pretty good and the sound qualitly is the best, doesnt hurt either wearing glassess
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelMartinez, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great headphones. Multi-device support needs work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these both for working from home and for music. I could not be happier with the noise cancellation for work. Calls sound a bit robotic, but I can really focus. My biggest gripe is the switching between laptop ( Mac ) and phone. Disconnecting from the laptop enables the multi-device pairing option to allow the phone to play music. It is easy to connect back to the laptop. I wish it was a bit more automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoaringZephyr, Thank you so much for the 4-star rating! We are glad to hear that you are happy with the noise-cancelling and overall performance of your new WH-1000XM4 Headphones. We took note of your feedback with the multi-device/multi-point connection as this will help improve our product. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sound block and clarity are great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can hear parts of the music I didn’t even know were there before. Such clarity. But the best part is the noise cancelling. I struggle with hearing when there is background noise but these guys I can block all that out and hear what I want.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Copo, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I could buy, I gifted this to my sister and she loved it. She uses it everyday for her active work and at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for this wonderful review, MarkH!
We are absolutely thrilled to hear that the WH-1000XM4 headphones were the best headphones you could buy and such a hit as a gift for your sister! It’s fantastic to know she loves them and uses them daily for both her active work and at the gym. We designed these headphones to be incredibly versatile, offering industry-leading Noise Cancellation and exceptional comfort for use in any setting.
Thank you again for choosing Sony to bring great sound to her day!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a trip overseas and the noise cancellation and sound quality was well above what I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belleaire, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Missing case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but case was missing. Looove them though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffK!
Thanks for sharing your feedback with us.
We feel privileged to know that you are absolutely loving your new WH-1000XM4 headphones! We are truly sorry to hear that the carrying case was missing from your package, as we want you to have everything needed to protect them.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Perfect buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear wireless headphones in the market hands down, especially for the discounted price, much better than its newer version too
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EyadE,
Wow! We thank you for appreciating the overall quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Expensive but worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I don’t like about these headphones is they will get hot in the sun on a nice day while I’m cutting the lawn or gardening. Sound is superior and the transparency is great also. Expensive but worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chef,
That you for your time writing this review. We're glad to hear you like the superior sound of the WH1000XM4. However, we're sorry to hear your discomforts while wearing the headphones on a hot sunny day. You may find this link helpful with information if your ear hurts while wearing the unit: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
In case you feel that there is a defect on your headphones, contact us immediately by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Great for under 200$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little old but for under 200$ they are a fantastic deal and a great gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Zuccaro!
We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.
It's rewarding to know that this headset continues to be a favorite among our customers.
Thank you again for sharing your experience and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Good Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good quality. They can block sound out really effectively and can be used for a long time without charging. It also comes with an adapter that allow you to use your headphones on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freddie, We're really happy to hear you're very satisfied with the excellent noise canceling function, amazing battery life, and superb sound quality of these headphones. Good to know as well that you appreciate the supplied plug adaptor for in-flight use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess
- Pros mentioned:Comfort
Favorite pair ever!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to own the M3 pair. These are much more comfortable and they have a few more perks than the M3. You can set it up so that the music stops when you start talking and then starts playing your music when you stop talking. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Murkzi,
Great! We're glad that you are enjoying the upgrades on the WH1000XM4 like the Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph