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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12613 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 289 Showing 5,761-5,780 of 12,613 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome mid range $ headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Powerbeats pro which I was blown away with, these are even better! I suggest looking up some good eq settings for the app though, they don’t come out of the box that impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SwarleyJ, Glad to hear that you are happy with your new WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behaviour and your location. -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 I highly recommend this headset very good for pvp games

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 10/10 review, AlexG!

      We are thrilled to hear that the WH-1000XM4 is hitting the mark for your gaming sessions! It’s awesome to know they are giving you the edge you need in PVP games—having that immersive sound and industry-leading noise canceling really helps you lock in and hear every detail.

      We're glad the headset is delivering the comfort and performance you need for those high-stakes matches. Thank you for the high recommendation and for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They are great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They bang. The sound quality is amazing and the app that you use it with, is pretty easy to learn and customize, your style. My only grip is the material its made with, the cushions aren't my favorite. They are comfortable but they feel a bit cheap idk, but i recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron, thank you so much for the 5-stars rating! We are really pleased to hear you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony Headphones review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the headphones as a Christmas present for my son. He didn't waste anytime using them with both his IPhone and laptop. The headphones are lighter and have better padding than the headphones he replaced. We are going on day 7 and have not recharged the battery yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wirelessheadphones,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Bought more for my family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome noise cancellation, still recommend even with newer generation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobNO,

      We're thrilled to hear you're still enjoying the awesome noise cancellation of the WH-1000XM4 Headphones! We appreciate your strong recommendation, even with the newer models available.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING 10/10 CANNOT HEAR THE OUTSIDE WORLD BUY NOW!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IrisC, Thank you for the wonderful feedback! We're thrilled to hear that you're enjoying the exceptional noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    amazing ANC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio isn’t too loud, but the ANC is amazing. I wear them at the gym everyday. One issue is they do slip off when laying down but it’s not the end of the world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseH,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the volume and fit is greatly appreciated.

      For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). The overall volume may vary depending on the source content. Make sure to turn up the volume of the headset and the connected device. You do have the option to adjust the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

      To enjoy the best fit and comfort with the headphones, make sure that you are wearing them properly and adjust the headband depending on your head shape. You may find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for choosing Sony!
      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, i’ve had them for more than a year now and they still sound great! The noise cancellation is my favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Raquel,
      That's awesome! It's nice to know that you are still enjoying your WH1000XM4. We're glad that you are still pleased with the sound quality and noise canceling capability of your XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Prodcut review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered the product last christmas and my vrother inlaw loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelT,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your brother-in-law loves the WH-1000XM4 headphones you ordered last Christmas. Knowing our product has made a meaningful impression during such a special occasion truly brightens our day. Thank you for sharing this wonderful moment with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My lady is it’s the color for her … she adores this soft headpiece and indeed her favorite.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson, we're glad you like your purchase. It is nice to know your lady is enjoying her new headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise.cancellation I’ve seen (heard)

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal noise canceling, especially on constant background noise like jet engines in flight. Sony includes a decent case, headphone cable, and airline adapter for that as well. But even in everyday life they sound great and block a ton of unwanted noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechEnthusiast, Awesome! Glad to hear that you like the Noise-cancelling and accessories that comes with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    X4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the x2 jumped to the X5...lost them so i just went to old classic look X4...much better than X5 imo

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarG, We're glad that you like the WH1000XM4. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Overall the headphones are fantastic. The Sennheiser Momentum 3s do have more bass without any EQ, but the comfort and noise cancelling are superior. With the sale due to the holidays, no regrets with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi emiranda2285,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise-cancelling headphones out there

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I turn them on and the world is GONE! They are very easy to use, and their functionality is completely intuitive. The phone app is also intuitive and easy to use. They're spendy, but they're worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pappysinger, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    none

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound quality thank you.................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sigmam Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another great product from Sony.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. Love Sony products to begin with and these are very awesome. Love the noise cancelling along with the ability to pause what your listening to with one hand on an ear piece. Great sound quality! No disappointment here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zack, Awesome! We're glad that you like the noise canceling, features, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best buy at BEST BUY!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comparable if not better than Bose. I have owned both and these truly are an outstanding value for the quality of sound they produce.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulK,

      Thank you for the 5-star rating and we're glad to hear that you like the quality and sound of the Sony headphones. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the original version (Sony MDR-1000X), some 5 years ago but after hearing the current version (Sony WH-1000XM4), I had to have them. The technology has changed considerably and the sound quality/noise cancellation are much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KingJoshReview,
      Awesome! This is definitely a great choice for an upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Looking forward to your continued support. Thanks for trusting Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The “Best buy” I’ve made in a while!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect! The noise cancelling works even without music playing, which is super cool and eerie. All of my favorite songs can be played without the interruption of outside noises, and living downtown, that’s super important!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corn, Wow! We're thrilled to hear you're enjoying the industry-leading noise canceling feature even without playing music.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never owned great headphones, until now! The sound is amazing, but the noise canceling is what makes this headphones GREAT! I highly recommend this, especially for students. When I study, I put this on and I can't hear a thing, not even when the air conditioner kicks on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cass, we're glad that you found the perfect headphones for your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US