Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony (,•_•,)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty awesome headphones. Very noise cancelling Ave sounds quality is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Something, great! We're glad you are enjoying the noise canceling feature and sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
XM4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product overall. World best noise cancelling headphones though i still hear some white noise when i stop playing the music maybe that's just me. It easy to set up and with the ability to connect to two devices at once that's a plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lkan, we are so glad to hear that you are happy with the noise cancelling and multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great for music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, especially when subscribed to a great streaming service. One issue when using as a headset the microphone drops out and you have to turn off and back on. That said, I don’t use them for video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Radar, Thank you for the feedback on your experience with your WH-1000XM4. We regret to hear you're having an issue with the mic when using it for video conference calls. Please try to set the headset to “Priority on stable connection” mode. For details, please check this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
And for additional guidelines and troubleshooting steps when using the headphones for video calls on a computer, please refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life
Perfect for the shop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my woodworking shop. Love the noise control options, so that I can wear the headphones and still talk, all while maintaining safety for my hearing. Plus the battery lasts forever, even while listening to my books all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shadedtreewoodpro,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are honestly amazing. Great for the gym/everyday use. Keeps your mysic free on the everyday noises with great quality tunes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramirezo,
Awesome! We're glad that you appreciate the awesome sound quality and noise canceling feature of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Best purchase of 2023
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I got them to help with my homework studies and I wear them to travel, when I’m out reading at a park and even when I’m just chilling in my room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LauraM,
Awesome! We're glad to hear your new SONY headphones suits your needs and expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY! - Kris
- Pros mentioned:Sound quality
Best fit for larger head sizes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this pair of headphones predominately for online school lectures while blocking out the husband, pets and television background noise. Not much to complain about other than the lack of ability to tighten the over head band. Even at the smallest size, my adult head doesn’t hold them in place for long. It is annoying but not worth returning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headsize, Thanks for sharing your experience and we are sorry that the headband is quite big for you. Please make sure the sliders of the headband are in their original position, or the default position. Make sure you are also wearing them correctly by following the guide here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html. Despite your concern, we are happy that you still like your Sony wireless in-ear headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Amazing Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and an amazing gift. I gave this to my girlfriend for her birthday and she absolutely loved them. I tried them for myself, and I can assure you that these are 100% worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
It's just you and tinnitus!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my son as he is most productive when the sounds of others fall silent. He's become a full time work-from-home engineer and said good bye to communal cubicles. But even at home this unit has delivered! Definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrunoM, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones, Some quirks, A bit overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the sound. 360 audio is amazing. You can really hear the surround sound. A few cons... I don't like the case at all. I think it's difficult to fold up the headset to fit inside the case. These headphones ARE NOT for working out. Battery life isn't 30 hours when you're blasting music (makes sense) but is still pretty long. Overall, if the price was maybe ~$50-75 cheaper., I'd be very happy and give it 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we're glad that you like the 360 Reality Audio feature of the headphones. Your feedback about using it for working out, battery life, and the supplied case is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but not the best. Bass could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM4, SamraS. We appreciate your positive note on the sound quality and understand your expectations regarding bass performance.
The WH-1000XM4 offers several features that allow users to customize the audio experience to their liking. If you'd like deeper or stronger bass, we recommend adjusting the equalizer settings either through the Sony Headphones Connect app or your audio source. Settings such as "Bass Boost" or manual tuning of lower frequencies can help enhance bass response and tailor the sound to your preferences. Additionally, using high-quality audio codecs like LDAC or AAC can further improve overall sound quality and bass detail when paired with compatible devices.
We value input like yours, as it helps us continue improving our products. If you have any more suggestions or questions about optimizing your WH-1000XM4, please let us know.
Thanks for choosing Sony!
Gus,
Sony North America Customer Support
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones very good and nice cancellation I like how the battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Owen,
We're glad that you like the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
These headphones are everything
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the xm3’s and these as well and they sound amazing. I like how the touch sensitivity on the sides of the headphones can be turned off and on, the the eq settings in the app. Pretty much a great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lmao,
Awesome! We're glad we were able to give you a great deal. This is definitely a great choice for an upgrade. Nice to hear you are enjoying the touch sensor control and customized settings on the app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! - Kris
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i've ever had. I have not regretted getting these at all they are high quality headphones way better than apple airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariano, great! We're glad you like your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent Buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I think they're well worth the money. They were easy to setup, with the app. They sound fantastic. And they don't look half bad, either - they're not too big or boxy. I could see myself using them for years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andy, We are glad that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
GREAT!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greatest headset. My only quarrel is it might get a bit uncomfortable but it might be my head. I would definitely get it again. The sound quality is your own personal movie theater. It does come with 3 months of free 360 music. It chages your life
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Battlestar,
We appreciate the 5-star rating and we are glad you like the sound quality of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and great deaf mode can't hear a thing when I don't wanna and this thing must have an internal mic but it sounds amazing buttons are good too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
WOW
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC in the game right now, took these on a flight and wow! They’re just great over all headphones, only thing for me is that the bass isn’t too heavy, so if you’re a bass head, maybe these arent for you, but great for all music genres & even for watching movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryan,
We're glad that you're enjoying the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We appreciate your feedback about the bass quality. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.
Thanks for sharing your review and for choosing Sony.
~Ralph
Sony XM4’s Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been wanting these for a while, I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Ondrey!
We’re so happy that you finally got the WH-1000XM4 headphones you’ve been wanting. It’s great to know they were worth the wait! We hope you enjoy the industry-leading noise cancellation and the convenience of connecting to two devices at once.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Bose QuietComfort 45 and the features and sound quality in the Sony headphones are amazing. I really recommend this haedphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello iPhone11,
Thanks for the feedback and for your recommendation. We're glad that you appreciate the sound quality and features of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco