Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Well, beat for its class!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it’s Sony again, they have the best noice cancelling headphones which also very impressive app features. Specifically, this product has dual-connection capability which makes it very easy to use a headphone with 2 devices equally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the exceptional noise canceling function and fantastic app & multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. I use them for hours, ANC works well.
I would recommend this to a friend - Pros mentioned:Sound quality
The Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing noise cancelling, the gestures are great, and the sound is amazing. I love these headphones and I recommend them to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AryaN, we're glad you like the noise canceling, gestures controls, and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
GREAT Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these headphones to my daughter as a Christmas gift. They at best in the top 2 headphones I have ever used. The clarity, sound and over quality make these headphones a must have for any listening pleasure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeNesPhones, We are glad you chose our noise canceling headphose for your daughter. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Best Headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality!! Hands down the greatest headphone purchase i have made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielH, Thank you for the 5-star rating! We're glad you like the exceptional sound quality of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent mutli-device noise cancelling headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Using it for music, TV, audio conferencing, phone and gaming. It is performing admirable in all devices. Noise cancelling is excellent and the app and automatic connections work great as well. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PATORUZU,
Thank you so much for an amazing review and recommendations! We greatly appreciate you are enjoying the overall performance, features and connection to your device with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Wh-1000XM4
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise cancelling. Sometimes difficult to control using the touch control on side of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaylorV, Thanks for sharing your feedback! We're glad you are happy with the noise cancelling featture of your headphones. These steps may help you when the touch sensor is not responding correctly:
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.
-When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing.
a. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
b. When you swipe your finger up/down, make the movements parallel to the headband.
Hope this helps.
Thank you and regards,
-Craig
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation ever. Quality is too good. The way it has transparency mode when we talk amazing. Nice way to forward,backward and volume controls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RahulV,
Great! We're glad that you like the noise canceling function, sound quality, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The noise cancellation makes you feel like you’re in a void like in the TV shoes where everyone is in a all white room or area. Sadly it was a present for my wife and she preferred something else do had to return.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georgie, While we are glad to hear that you are happy with the noise canceling, we are sorry to hear that it had to be returned. We hope that you consider Sony again in your future purchases. Thank you for your honest review.
Regards,
Carl
- Pros mentioned:Sound quality
A sanity saver
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how I lived without these!! I'm able to block out the leafblowers outside my window, the neighbors next door and manage to get my studying done or watch TV without being annoyed. GREAT product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bxgrlb4, Thank you so much for choosing Sony! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Best Headphones Ive Owned!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for studying, gaming and while walking my dog! Switched from the apple airpods and i dont regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your concise and enthusiastic review, Sebvstien!
We are thrilled to hear that you are loving your WH-1000XM4 headphones and that they are seamlessly fitting into various parts of your daily life—from studying and gaming to walking your dog!
It's especially rewarding to know that the switch from your previous earbuds has been a great decision for you. We engineered the XM4s to deliver industry-leading Noise Cancellation and premium sound quality, ensuring they can handle every scenario you throw at them.
Thank you again for choosing Sony to be your audio companion!
Best regards, Gus, Sony Social Media Team
College Help!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson loves them. He will be using them for college in his dorm and areas so that he can concentrate more on his studies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MaryK,
Thank you for choosing Sony!
It’s truly a pleasure to hear that your grandson loves the WH-1000XM4 headphones! We're excited to know he’ll be using them in his dorm to help him focus more on his studies. We designed these headphones to provide exceptional sound quality and noise cancellation, making them perfect for studying in any environment. Thank you for sharing your experience, and we wish him the best of luck in college!
Best regards,
-Fred
- Pros mentioned:Sound quality
I can hear clearly now
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have to be the best out there. As a Dj I have tried lost of headphones but this one is way above the beats, Bose, and other. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VirgilioT, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Very satisfied with my Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality headphones. Very satisfied with this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulM,
We are very satisfied to hear that you consider the WH-1000XM4 Headphones to be top quality! Thank you for the positive feedback.
Thanks for choosing Sony.
Best regards, Eliab
Best buy delivers!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Best buy service was fast and easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coivi,
That is fantastic to hear! We are delighted that you love your WH-1000XM4 headphones, which are designed for an unrivaled listening experience with their industry-leading Noise Cancellation, Multipoint Connection (allowing you to connect to two devices simultaneously), and up to 30-hour battery life. We also appreciate you sharing your positive experience with Best Buy's fast and easy service! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Excellent noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling and sound quality of these headphones is superb. The microphone also works very well. Need a pair of headphones for zooms or gmeets? These work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Thank you for the 5-star rating! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Not exactly sliced bread...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connectivity issues (even after firmware updates) and ridiculously useless "touch controls" made these without much merit in my eyes and ears. They could not hold a connection while my older Sony MDR XB950N1s worked as always, i.e., flawlessly. This was also evident in my test of the Sennheiser PXC 550iis and their Momentum 3 ANC headphones. I was not willing to keep hoping these would work. Their noise cancelling was not up to the XB950s abilities either. I may have gotten a bad seed but I was not willing to keep returning and trying another pair, so...Back they went. Others have a different experience. This is mine. Not theirs. ;-) No recommended by me at this moment in time. I settled on the Bose QC45s as the keepers of my recent ANC headphone comparison and alternate between those and my excellent Sony XB950s! The Bose are better than the XM4s but so too are my Sony XB950s. Trust me. I know what I'm doin' when I'm reviewin'.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SSSS,
Thank you for choosing and purchasing our Sony WH-1000XM4 headphones. We are sorry to hear you are having a connectivity issue with your WH-1000XM4. Allow us to help and turn this into a pleasant experience. If the Bluetooth connection with headphones suddenly disconnects, it may be worth checking though the troubleshooting steps from the links below to isolate the issue.
When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
If the touch sensor control panel does not respond correctly, please refer to the guidelines from this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Resetting and initializing the headset may also help resolve the issue. For instructions on how to reset the WH-1000XM4 headphones, refer to the link below.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
We want to make sure you’re taken care of. If you are still having the same issue and you still have the uni, you can email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
- Pros mentioned:Sound quality
Very happy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling. Can finally listen to audiobooks or music in peace. Audio quality is good after researching EQ values for the stock app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Byulos, That's amazing! We're delighted to hear that you're enjoying the incredible noise cancellation and great sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Quality is very good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my Son to replace his broken (3x)Beats studio. My son told me that this Sony is better than beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArlandR,
Thank you for choosing Sony!
It’s rewarding to hear that the WH1000XM4 headphones have made a great replacement gift for your son. We’re glad to know he considers them an improvement over his previous brand. Thank you for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Battery life
Almost too good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Battery Life!! I use these a t the gym and each workout is about 1 and a half hoarse long. Its been about a week and a half and i have yet to charger these. Outstanding ANC too!! The set up process is a pain. Only complaint really.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JD2011, Thank you for the 5-star rating! We're thrilled to hear you're enjoying the long-lasting battery life and industry-leading noise cancelation of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam