Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Multi device support extremely flawed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about receiving these but that excitement turned to frustration when I tried pairing these with another device after initial setup from my iPhone. When I tried to setup multi device use, the toggle in the app just refuses to activate. When I tried to connect to another device I paired with such as my MacBook or desktop PC, I am unable to do so without forcing the headphones into pairing mode. There are a several Reddit threads with the same issue even with the latest firmware update. There's just no seemless way for me to go from my phone to my laptop. For $350 plus tax, there’s no excuse for this and I’m hoping it’s just a select few with these defects or just a bad batch. These do sound great, and are comfortable headphones but I'm returning these if Sony doesn't address this. As of now, I can not recommended these headphones until this is fixed.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality. Don't expect these to totally block out all noise. They reduce noise very significant Ly, but have better sound quality than the Bose headphones. The Sony app is very good to customize sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gpoobah12,
You made the right choice with these Sony headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good headphones for studying
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] My house is always loud and these headphones cancel all the noise thats always going on. Great for the gym too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yugioh, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony rocks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones are comfortable, have great sound and have excellence build quality, definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MusicLover911,
Amazing! We're thrilled that you like the comfort, sound quality, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! They are big and bulky but they cancel all noise. I use them on a plane and can hear the movie and music perfectly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Videogal,
Thank you for the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! They are big and bulky but they cancel all noise. I use them on a plane and can hear the movie and music perfectly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Videogal,
Thank you for the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good heaphone, use them everyday and they are perfect for an evryday use, i really like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosaiselaL, we're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Comfortable and High Quality but lacks Bass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly comfortable. Noise canceling is really good to the point that I won’t even notice if someone is talking right next to me. Bluetooth works perfect with my iPhone. I bought these to use for recording music and must admit that the bass response isn’t the best. For this reason I took off a star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ahab85,
Thanks for commenting!
We are so happy to hear you are satisfied with the exceptional noise canceling feature, Bluetooth function, and comfortable fit design of our WH-1000XM4.
We are sorry if the bass sound of these headphones did not live up to your expectations. If you haven't yet, please download the Sony Headphones Connect app as it includes all sorts of tools which can be customized to fine-tune your music. There is even an EQ for bass and treble sound. This will give you more control over your headphones and their performance.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great, unless you are sensitive to headaches
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these headphones. They sound amazing, are very smart and look fantastic. However, I repeatedly get headaches whenever I use these and it is too much. I am going to return them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeniGilbert80, While we are glad to hear that you are happy with the sound quality of your new WH-1000XM4, we are sorry to hear that you are experiencing discomfort after using the headphones for a long period of time. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while.
Regards,
Carl
- Pros mentioned:Comfort
Great travel headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable and have large ear cups compared to some of the others in the business.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Clearmist,
Great! It's nice to know that found the perfect headphone for your travels. Surely, you'll enjoy your trips listening to your favorite music with this on. Awesome comfortability and amazing sound quality. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best noise cancelling ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missed a deal that took an additional $80 off! Worth the price, as I travel internationally for a living and the noise cancelling is phenomenal. But if a deal is available, take full advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gcruise, We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Headphones out there!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using it everyday since I bought it. Best feature for me aside from the noise-cancelling and obviously the sound quality is that you can connect 2 devices at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrasantiago, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Sony headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have really enjoyed these and was considering the Beats but the salesman at best buy told me he had this pair and worth the value he was right
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fozzy, we're very glad to hear you're loving your Sony - WH1000XM4 headphones! Sounds like you got some solid advice—there's nothing better than finding a product that truly lives up to the recommendation. Enjoy the exceptional sound, comfort, and value, and thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Better then the rest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hype is real. The sound quality is better then any headphones I have owned for the last 30 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OLED4ever, That's awesome! We are truly happy that you love your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great pair of headphones!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great pair of headphones. They are easy to connect to any device and the sound is incredible. Really like the color of these and quality is superb. Used to go with Bose but now I can’t do without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandaboy5k,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound Greaat!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound awesome. The only issue I have is they don't work well with Samsung Televisions. When you get them connected with a Samsung TV they sound fine but after a few minutes the audio starts breaking up and sounding garbled. This is a known issue that's been going on far to long and needs to be fixed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of connectivity issues. You may find the troubleshooting steps on this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Great !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality: The product is as advertised. The sound quality is good for the price. Please be careful with the head band. Since it is plastic it tends to break on not handling properly. Ease of use: In this day and age, it is not great when switching between devices. It does not disconnect automatically when pairing with another device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vikram, thank you for the 4-star review. We are thrilled to hear you are satisfied with the amazing sound quality of our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For Bluetooth connection, if the headset is connected to a Bluetooth device, you may fail to connect the headset to other devices. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection. To pair a second or subsequent device, press and hold the power button of the headset for 7 seconds or more to enter pairing mode.
If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Romeo
Sony Social Support
GREAT HEADPHONES!!+
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great, I love the function that isolates all the noise outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennyC,
That's Wonderful! We're excited to hear you're loving your headphones. We engineered the WH-1000XM4 with our industry-leading noise cancellation to provide that exact feeling of peace and quiet.
Enjoy your fully immersive, distraction-free listening experience! Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort
Better than studio beats.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market. Way better than studio beats . Very comfortable to wear for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian1982,
Amazing! Thank your for the feedback and we are delighted to hear that you appreciate the audio quality and comfortability of our Sony WH1000XM4. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Wow headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never owned a pair of quality headphones, until now. I am officially kicking myself for not buying these sooner. They are just as good quality as the Sony OLED tvs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Plannedfailure,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph