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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12616 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 330 Showing 6,581-6,600 of 12,616 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality and noise cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is 5/5 the noise cancelling is also great quality indoors where there are steady sounds but starts to get a little weird when in a car or anywhere else there are semi sudden sounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cwood4706, Thank you for the awesome review! We're glad to hear you're enjoying the excellent sound quality, especially when listening indoors.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would recommend.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my kid. These have been great for allowing them to listen to their music and minimize noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MommaT, thanks for choosing and purchasing the WH1000XM4! Hope your son is enjoying our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noiseless heaven

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever had, has been about a year since I’ve had them and they are still sounding elite!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi milicc,

      Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Functions as expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling feture is satisfactory for every day use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesusR,

      That's great! We're happy to hear that you like the industry leading noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sauce i would recommend it good for gym good for work it keeps my ears warm good for weather

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teddy,

      You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! Great sound! Easy to connect. Glad I purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWESOME SOUND, however it is annoying if you lean to the right and the right ear side where you can tap for controls accidentaly touches you and youre in middle of a call and hangs up….

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi yeyomac, Awesome! We're glad that you are loving the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it many times on while flying. Great set of headphones. All functions flawlessly work.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AudriusS,
      Nice! Good to hear that you are enjoyed using your Sony WH1000XM4 while flying. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly bought it because it blew up on tiktok but it's not bad. Definitely pricey but the noice cancellation works pretty well. I don't like how it sounds when I'm walking though. It's like the sound of my footsteps are heightened, and it sometimes falls off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joyce, You've made an excellent choice! We're glad you like the industry-leading noise cancelling feature of your new Sony WH-1000XM4 headphones. If you feel like the headphones noise canceling effects are weak when you're walking, it is possible that the Adaptive Sound Control is turned on. We suggest setting the Adaptive Sound Control to Off using the Sony headphones connect app. You may find additional information about this feature on this link:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00224945

      And to ensure a comfortable and secure fit, we do recommend adjusting the left and right headband slider.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It’s the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a long time to pull the trigger on this purchase. The drop in price during one of the recent sales made it a no brained. It’s the best noise canceling headphone out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PLand! Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best over the ear headphones I have ever purchased, yes they are very expensive but they’re worth every penny. The only downside is that they don’t cancel out the noise from the wind if your outside.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patrick,

      We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the noise canceling function is greatly appreciated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

      Hope this helps. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    great headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] great sound love em very much. make sure to use eq settings to make it just that much better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dannyt, we're glad you love the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Noise Cancellation headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are really good for noise cancellation and the sound quality is good too. I just can’t use it for prolonged hours in gym so just be careful with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great. The noise canceling feature is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JjesusA, Thank you for the 5-star rating! We're glad to hear that you like your new Sony headphones. Thank you for supporting Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well, feel pretty comfortable, would recommend over the xm5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rainwater,

      Great! We're glad that you like the comfort and overall performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelation was just okay, I expected it to be a little better but maybe that was just high expectations. Noise quality is good and there's a lot of features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GisselleM,
      Thank you for your feedback and for appreciating the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound quality, superb noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi danceinwind, Fabulous! It's great to hear you are enjoying the exceptional sound quality and excellent noise cancellation of your new WH-1000XM4 Headphones. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony M-4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me these is the best of the best really good on everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarP, we're happy to know that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is prolly the best daily use headphones I have purchased

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnimR,

      You made the right choice! We're glad that these headphones are perfect for your lifestyle. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own both these and the bose 700's and these feel much better on the head are much lighter and I prefer the touch controls on these. The sound is great and the noise cancellation are awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Colbain, Glad to hear that you are happy with the features, sound quality and noise-cancelling if your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US