Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones very nice I like them a lot sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Izzy, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
Crisp and perfect sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my daughter. The sound it produces is so crisp and perfect. She has Bose and Marshall before, she said this headphones is way too much better and not hurting her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BluePink, Amazing! We're glad to hear that your daughter loves the sound quality of her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Awesome Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones connect easily using Bluetooth. Awesome noise canceling ability. Music quality is better or equal to more expensive headphones. If you buy these you won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Morgan,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I use them every day. I love the fact that when I talk it turns off what I’m listening to till I stop talking for around 15 secs Great sound, and the noise canceling is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander,
Great! We're glad that these headphones are already part of your daily lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
I loved
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my perfect headphone.to isolate any discomfort from outside . I'm very satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixG, Thank you for this amazing review of your WH-1000XM4. We're glad you love the excellent noise cancellation and overall features of your headphones. Good to know you are very satisfied with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
Great for most part
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones definitely help me study in many environments. Cancels out lower frequency noise better. Annoying high pitched voices not fully sound proof unfortunately. Not as noise cancelling as airpodspro but I still like them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomS, we're glad you are enjoying our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit. When there's an issue during calls, please use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Amazing Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great Bluetooth headphones. The sound quality and structure is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Samuel,
Thank you for sharing your feedback. We are delighted to hear that you are amazed with the design and audio quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Fine headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing an older Bose headphones that I have. I bought them for airline travel. Not the most comfortable, but much better than the others that I tried. (Bose and B&W). Requires set up and firm ware updating via a computer update. Overall I'm pleased with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAVMD, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was delivered promptly and has amazing sound canceling performance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeepakP,
That's wonderful to hear! We're thrilled your WH-1000XM4 headphones were delivered promptly and that you are experiencing the amazing sound canceling performance. Thanks for choosing Sony. Best regards, Eliab
None of the 'smart' features actually work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a shame, but most of the 'smart' features of these headphones don't really work: 1) They don't reliably pause when removed (and start playing again when you've not returned them to your head) 2) They can't tell the difference between loud noises (like working in the garage) and speech, so it incorrectly toggle active noise suppression. They sound great. The noise cancelation is great. The range is great. The app is really very good and the controls are well thought out. They're very nice headphones, but you're paying for a bunch of 'smarts' that simply don't work. After much trial and error, I've turned each of these features off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerverseOsmosis, We regret to hear that you're having an issue with the WH-1000XM4 Wireless Noise Cancelling Headphones. We apologize if the WH-1000XM4 headphones won't pause or the Wearing Detection function doesn't work. This may occur after moving from a cold to a warm place or after wearing the headphones under sweaty conditions. If the proximity sensor part inside the left unit housing gets fogged up, or if there are water droplets on it due to condensation or humidity (from changing temperatures or sweat, for example), the Wearing Detection function may not work properly. If this happens, leave the proximity sensor part facing up until the moisture disappears. In order to prevent it from being scratched, do not touch or wipe the proximity sensor part. Listening to ambient sound quickly (Quick Attention Mode). This function turns down the music, call sounds, and the ringtone to allow ambient sound to be easily heard. It is useful when you want to listen to train announcements, etc. To activate the Quick Attention Mode
Touch the entire touch sensor control panel of the headset. The Quick Attention Mode is activated only when you are touching the touch sensor control panel. To deactivate the Quick Attention Mode
Release your hand from the touch sensor control panel. About the instruction manual video
Watch the video to find out how to use the Quick Attention Mode.
https://rd1.sony.net/help/mdr/mov0013/h_zz/
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Portable Audio Model Number:
Additional Information regarding your experience with the headphones:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you,
Jay
Amazing Kanz
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Was Waiting For These To Come Out & when They Did.... XM4's Did Not Disappoint The Cancellation is Outstanding & The Sound is Sony's Signature Symphony of Magic!!! Highly Recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrWendall23,
Awesome! We're glad that your patience has paid off. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best Headphones Out There
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these after reading a review that they were the best noise canceling headphones out there and they did not disappoint! Would recommend for any person who chills to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MXL1025,
Great! We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone. Grear sound and noise cancelleation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trbo,
Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Phenomenal.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound. Encapsulating ANC. Good controls. Love the headphone jack for wired use with my PS5 and Xbox.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bihazards,
Fantastic! We are so happy to know your satisfaction with the incredible sound quality, industry-leading noise canceling feature, and user-friendly controls of the WH-1000XM4. We are also delighted to hear that you love the 3.5mm aux input of the headphones for wired connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Best headphones I’ve had In years
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! I love how it drains out kids and other background noise unless I touch the side of the headphones with my palm. Great sound great wireless and excellent corded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Turtleslover223, Awesome! We're glad to hear that you love the noise canceling and sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
God
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. if you're smart and dont want to spend all your money or airpod maxes. BUY
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunP,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you liek your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony and have a great day!
-David
Nice wireless headset.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the sound coming from the headphones. I thought the ability to transition to voice assist could have a quicker response time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH, we're glad you love our product! Thanks for choosing Sony! ~Earl
Great headphone.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. They sound great (not that great as seen on YouTube reviews). Noise Canceling works well. But, in many cases it fails to pickup announcements/ voice. Overall great buy.
I would recommend this to a friendFabulous noise cancellation - great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow - these sonys are worth it. The noise cancelling features are amazing and the updated speaking detection is amazing. What a great upgrade from my older model!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jmed123,
You made the right choice in upgrading to the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
These are my favorite thing I own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are insanely good, the EQ settings make it sound perfect. Great noise cancelling. And a mic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelseyC, wow! We're glad you are enjoying the sound quality, noise canceling feature and microphone of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl