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Customer reviews

Rating 4.7 out of 5 stars with 12623 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 353 Showing 7,041-7,060 of 12,623 reviews
  • Rated 5 out of 5 stars

    Such clear sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, thats the only word I can use to describe these. What an amazing headset. The sound quality is second to none. Just trully remarcable sound and noise cancelation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ablot,
      Perfect! We're happy to know that your are enjoying the excellency of this headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best in class. High sound quality, and looks nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SerhiiM,
      Nice! We're delighted to hear that you appreciate the sound quality and design of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. The sound is great. The noise canceling is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eli47,
      Perfect! It's nice to hear that you are pleased with the sound quality and excellent noise canceling capability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony xm5000 review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset. Pricey but you get exactly what you pay for!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DanielL,
      Great! Thanks for leaving your awesome feedback. We're glad that you are satisfied with the audio quality and performance of our WH1000XM4 as well as its amazing features. It's really worth every penny! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, you really cant hear other people when listening to music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeoR,

      That's great! We're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Buy theses!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, feels great on the ears and great build quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidR,

      Thank you for the purchase! We're happy to hear that you like the build and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Long battery life. No issues with connecting with other devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Reigan,
      That's great! We're delighted to hear that you are enjoying the long battery life and performance of your new Sony WH1000XM4. We're happy as well that you did not encounter any issues connecting it to your other devices. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing set of headphones. really awesome sounds and has a stellar frame for your head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dannybreakfast,

      We appreciate the 5-star rating and we're happy to hear that you like the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!

      -David Sony_US

  • Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Demasiados buenos excelente sonido y calidad y con cancelación de ruido

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CesarR, we appreciate your positive review of our product. We're glad you like it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 2 out of 5 stars

    Good Sometimes but not all the time.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had these headphones for a couple days with hours of listening but returned them. The noise canceling feature was amazing when it worked. My AC was almost completely silenced and noises while running errands were much quieter, making my audio content much more engrossing. If you’re a bass head, you will be underwhelmed but if you like a nice balance of highs, mids, and a decent amount of low frequencies, you’ll like these. Unfortunately the pair I bought started to develop a slight hissing noise. It sounded like wind in a microphone or the faint sound of a waterfall in the distance. The hissing sound would take me out of the experience of my music or podcast. Whenever there was a pause in a conversation or a fade out of music, I would start to notice the hiss. I thought switching between devices would be easy but it was cumbersome. Switching from an iPad to an iPhone took some effort, having to restart the app or switch off Bluetooth on one device. The app isn’t properly designed for the iPad either so you’ll either have thick black borders or a stretched UI meant for phones. I will reconsider purchasing these headphones again since I hear so much praise for Sony’s noise canceling tech but I will wait a few months. By then I hope manufacturing, software, and firmware is refined to avoid this problem. Best Buy has been great and I will continue shopping here for years.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TurtleScarf, we're glad that you like the noise canceling function of the headphones. It's unfortunate that you had to return these headphones because of the hissing sound. Resetting and initializing the headset might have resolved this issue. The multipoint function ( Connecting the headset to 2 devices simultaneously) must be turned on using the Sony Headphones Connect app.

      We appreciate this honest review. Rest assured that this feedback would help us improve the quality and performance of our products. We hope you consider Sony in your future purchase.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound great quality worth it! Noise cancellation and ridiculous technology.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, Great! We're delighted to hear you're enjoying the amazing sound quality and exceptional noise cancellation of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Fantastic Luxury Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and great noise canceling. My lifesaver for long flights. Transparency mode is not great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimM,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! They sound great! Bought these for my wife and now I want a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KayQui,
      How sweet! We're glad that you like the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Can't wait to hear your review with your own pair of XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these as a gift for my partner. She loves them and uses them regularly to lock out the noise. I can't be more impressed with the cancelation and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOver, Awesome gift! Glad to hear that he is happy with the noise canceling and sound quality of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones by far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones i have ever owned. The noise canceling is ridiculous.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best Ive ever used. Fit naturally and really keep the noise oit!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoanE, Great! Good to know you're enjoying the fit and excellent noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handphones, cancels out everything around you… good for gym workouts

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MicahM! We are happy to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best noise canceling headphones!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute best noise canceling headphones I have ever owned!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Monstermom,
      Awesome! We're delighted to hear that you found the best noise canceling headphones that perfectly matches your needs and expectations. We always strive to deliver the best quality with our products. Thanks for purchasing our WH1000XM4 and for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have great sound I use them everyday and they are durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mya2,
      Thank you for providing your feedback and we are happy that you appreciate the audio quality and durability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Long lasting, quality audio

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best wireless bluetooth headphones, amazing battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrandonS,
      That's awesome! We are thrilled to hear that you are pleased with the amazing battery life and quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US