4th of July Appliance Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$278.00
Save $120
The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12625 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 369 Showing 7,361-7,380 of 12,625 reviews
  • Rated 5 out of 5 stars

    Great buy!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Still relevant and sounds vey good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello OmarM, We are glad that you like the sound quality of your new Sony wireless headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    LL

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound and ease of use. It is easy to pair and share with other users. The noise canceling feature provides needed solace.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tenn, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    amazing

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the noise cancelling is the best. i love the color and easy control settings on the side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi gloria, we're glad you like the ease of use, color and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg I love these!!! I was torn between these and the Bose headphones but these felt so comfortable on my head and ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, Nekole! You've made a great choice! We are so happy that you are satisfied with the very comfortable fit design and superb performance of the WH-1000XM4.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you so much for the 5-star review and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Madevthe right choice. Sony was the better product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeA, great! We're glad you like your purchase! Enjoy your new headphones! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony wireless

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sony with 2 device connections! I have the earbuds but, these enhance the sound quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DBdagger, Thank you for the amazing review! We're very happy to hear you like the excellent sound quality and multpoint connection function of your new Sony XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones for the gym & school

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance & sound on these headphones are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Bobby,
      Nice! That's awesome to hear that you are satisfied with the performance and audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Tim c

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought present for daughters birthday she rarely never is without them on her head!! She absolutely loves these headphones!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Samsong, This is a great Birthday gift idea! We're thrilled to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    NALINS

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this headphone very much. It cancels all the outside sound. I find difficultto use its all the features. Overall a great headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nalins, Fantastic! We're very pleased to hear you're enjoying the industry-leading noise cancellation of your new headphones. We appreciate your feedback about the difficulty you're having with all the features. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony Headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. I put them on and I INSTANTLY loved them because they can even cancel out my brothers yelling at each other 24/7. Perfect for spacing out to music with!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kate,

      Thank you for the purchase and we're happy to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Hey em quick!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for studying and long trips! Also the ANC on these things are best out there!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackP, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Literally changed my life

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been so obsessed with fhe noise canceling, just wish i got black instead of silver .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ja1bee,
      Awesome! We're glad to hear your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Good Noise Cancelling

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research. If doing over would try the different ones. It's a little bigger than anticipated. Battery life is great. Maybe expecting too much on noise -cancelling. Got it on a deep sale and worth that price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lundnc, You've made an excellent choice! We're glad you like the amazing battery life and noise canceling feature. To ensure optimal noise canceling, please follow the guidelines on this link:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    8.5/10

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones the sound is really good and the bass control is pretty nice. Noise cancellation is really good compared to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelito,
      Awesome! We're glad you like the sound quality, bass, and noise canceling features of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    head phones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWesome head phones!! would buy again with no questions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertS,

      Thank you for choosing Sony!

      We're excited to hear that you have such a positive experience with the WH1000XM4 headphones. Your confidence in choosing them again speaks volumes about their quality and performance. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    REVIEW

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are amazing quality. Loud background noise and they easily eliminated all of it!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SelenaS, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a present for my 17 years old son to use in the gym during workouts. He’s very happy, the sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Returned,

      You made the right choice! We're glad that these headphones are perfect for your son's workouts. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Had me wanting to gift a pair

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good we own two now. This was the first pair we got and the anc+sound quality just made it an easy choice to buy again. Great gift idea.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DCBA,

      Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones...reduces noise...excellent sound...awesome purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaC, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent atrue game changer the sound quality is unbelievable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jc77ink,
      Thanks for this awesome feedback for the 5-star rating! We are delighted to hear that you are satisfied with the sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US