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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12625 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 371 Showing 7,401-7,420 of 12,625 reviews
  • Rated 5 out of 5 stars

    I like them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. I got them for my sister as a gift and she loves them. They are great for noise cancellation and also has great features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan,

      Great! We're glad that your sister is enjoying the amazing features of the headphones like the noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Audi phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great yeah aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikolyn,

      It is truly wonderful to know that you are enjoying your WH-1000XM4 headphones! We appreciate the great feedback and are proud that these headphones deliver on their promise of a premium audio experience. The WH-1000XM4 is designed to create a personalized listening environment, driven by industry-leading Noise Cancellation to block out distractions, combined with exceptional sound quality that is restored by DSEE Extreme technology.

      Enjoy every moment of your new audio experience and thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as gift for my wife. She has loved every second she’s has worn these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cavin,

      Very nice! We're glad to hear that your wife loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good value - you pay for quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless headphones. Good sound out of box and customizable sound with app and equalizer settings so you can change sound to meet your needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamR, We're glad to hear that you appreciate the good sound, great wireless function, and settings of the WH-1000XM4 Wireless Noise Cancelling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Sony does it again!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best noise-cancelling headphones out there! Definitely worth the buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A game changer! I have sensory issues and these headphones really help!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Contribute2chaos Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase. Sound quality is super, noise cancelling is fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Konnie, Amazing! We are extremely pleased you are enjoying the superb sound quality and excellent noise cancellation of your WH-1000XM4. We're also glad that you are very satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're good, got them as an upgrade to my old XM2 headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bender,

      Moving from the WH-1000XM2 to the WH-1000XM4 is a great upgrade! You'll enjoy major improvements in Active Noise Canceling, the addition of Bluetooth Multipoint for connecting to two devices at once, and smart features like Speak-to-Chat and auto-pause, plus the convenience of USB-C charging.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 4 out of 5 stars

    Nice piece of headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good headphone with so many functions, especially the ANC. I would have loved the control options by the right ear to be in form of buttons, rather than swiping left, right, up and down. I'm still studying other functions, so as to get used to the headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wilfem,

      We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about physical buttons is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has a superior sound quality and I recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvisaB,

      Amazing! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. Can hear great with good sound tamping.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ParkerP,
      Wow! That nice to hear that you are enjoying the sound quality of your WH1000XM4 plus the noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    get these headphones now (when they're on sale)

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING HEADPHONES I LOVE THEM SO MUCH also noise cancellation a++

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vivian,
      Perfect! Thank you for your purchase and we are very happy that you love your new Sony WH1000XM4 for having such an awesome quality and noise canceling feature. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noice canceling is amazing will recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JordiL,
      Thank you for your recommendation and we are thrilled to hear that you are satisfied with the sound quality and amazing noise canceling capability of our WH100XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. The sound quality is amazing! I highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GloryD, perfect! We're glad you love the sound quality of our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones completely drown out ambient noise - I sometimes wear them without listening to music just for the peace and quiet. Very good headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ralph,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good quality headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter and tried myself and love the sound quality. I have Bose Quiet Comfort ii model but Sony beats it as it one sounds much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Siva, This is a great gift idea! We're thrilled to hear you and your daughter love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    A+++++

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and noise canseling. Would recomend 100%

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sislei,
      Great! We're glad that you are amazed by the awesome sound quality and superb noise canceling feature of our WH1000XM4. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product wortg the money and great noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Johnc123,
      Awesome! We're glad that you are pleased with your purchase and you appreciate the quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Great in sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Sony headset as I broke the XM3. It is good in sound quality but not that good in hardware, the earcup was broken after an year of use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LakshmiA,

      Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We're sorry to hear what happened with the earcup of your headphones. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Best tech purchase I ever made!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you want in a Bluetooth n/c headphone. Great sound, even better with the eq in the app. Upscaling for compressed music. Best tech purchase I ever made!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnny,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      ~Ralph Sony_US