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Customer Ratings & Reviews

$278.00
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The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12626 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 376 Showing 7,501-7,520 of 12,626 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my headphones. After researching, these Sony’s had excellent reviews. They sound great and do a wonderful job with noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bertysqueen1,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sound quality!! Highly recommend when traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CardFan,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000-XM4 wireless headphones are awsome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony xm4 headphones are awesome. Great sound stage. Easy to use and connect. Great battery life. Price drop made this a tremendous value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoseSmartSoundbar300,

      Awesome! We're glad that you like the sound quality, battery life, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for the gym! Keeps noise out just as advertised!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NestorL,
      Great! It's nice to know that our WH1000XM4 performs well, keeping out the noise and letting you focus on your exercise, thanks to its noise canceling capability. Thanks for choosing Sony and enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Solid Headphones With NC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid HeadPhone with NC got it on sale it is normally for 350 but got it for 300 on sale worth the price good sound and does a good job blocking outside noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy these!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A purchase you won’t regret! So many amazing features and the comfort is awesome!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashleeeee, We are happy that you like the features of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    One of the best wireless headphones used.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best wireless headphones used. They provide a good level of noise-cancellation, making them a great choice for commuting and studying.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Linda, That's great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Anc top tier

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Anc second to none. Essentially a minor upgrade to the 1000mx3 or is it's xm3 Sony and their lol names but still def worth the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stuffandthings,

      We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best I have ever used

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product!! Great look and even better sound quality! Noise cancellation is truly amazing! Highly recommended!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome GEE328! We're glad you're enjoying the noise cancellation feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than anticipated. Would definitely buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Phat,
      Wow! It's nice to know that you are satisfied with the performance and quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Can't wait to hear next awesome review. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great sound and noice cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and noise cancelling abilities are great! It was a gift for my husband and he loves them. Super happy with our purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Egonz, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay Sony_US

  • Rated 5 out of 5 stars

    Teenager loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a teenager and they love it! Definitely would recommend this to anyone looking for headphones like this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyPar3nt, Amazing! We're glad that they love our newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    BEST EVERR

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were BY FAR the best headphones I’ve ever owned! ….just wish i hadn’t lost them….

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenB, we're glad you like our product! We're sorry to hear about what happened to your SONY unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Everything I wanted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're great! These do all the things i wanted them to do and feel great doing it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveW,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great product, sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Fit a little loose on head. Tried adjusting but couldnt get it just right. Sound is great, cancelation good. I would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelO, Thank you so much for taking the time to leave us a review of your WH1000XM4! We're very happy to hear you like the great sound quality and excellent noise cancellation of your new Sony headphones. To ensure a tight fit, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    The best keeps getting better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and noise cancellation. Makes flying on a plane totally bearable and in fact enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JHerbert,

      Amazing! We're thrilled that the sound quality and noise canceling function of the headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great! They block out the noise perfectly. Not even my step dad who refuses to get hearing aids and watches his tv at max volume gets through them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jnagle,

      We're glad that you're having a great time using the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound quality, great at blocking noise!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A perfect gift for my husband while working from home, he uses them to tune me out while I’m on calls and the kids while they chat online. Better than Bose!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LettyM,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alot of touch features in the headphones, custom button settings, and great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bran,

      Great! We're glad that you like the touch function, controls, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the sound and quality. These are far better than the Bang & Olufsens I was considering or the Bose, especially when paired with an IPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MNDE,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US