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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12627 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 397 Showing 7,921-7,940 of 12,627 reviews
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound canceling headphones i would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisL, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great sound, comfortable headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. Returned some beats and bought these instead. No comparison. The only thing is I need to learn the touch controls. I wear on the commuter rail and the noise cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones work great, love my headphones great sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanieA, nice! we're glad you love the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great base

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this earphones. Definitely worth the price, i like the ANC and the solid base

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Floki! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my daughter for Christmas, she absolutely loves them! The sound is great, and they block out the noise around really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vld54, Awesome! We are happy to hear that your daughter loves her newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones. Awesome features. Easy to use. Love the dual pair feature, can pair both my iPad and my iPhone at the same time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it :) The best headphones to turn off the world noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AselA,

      Thank you for the 5-star rating! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great buy if you find it at the right price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this item a lot and the features it has are amazing. I like my sound to be felt as I listen to it and this was pretty solid for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Consumer1, We're glad to hear that you appreciate the features of this WH1000XM4/L. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this design over the previous one and the noise canceling and microphone is to much better and accurate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MChukwudi, We are thrilled to know that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Approved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing and noise canceling feature takes it over the top.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jgrm81,

      Thank you for the purchase! We're glad to hear that you're enjoying the sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones Rock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones to block out sound. Terrific sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TracyF, Excellent! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazinggg the beat headphones I have ever used thank you soo much sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DahnirR,

      Thank you for choosing Sony!

      It makes us really happy to hear that you love your WH-1000XM4 headphones! We're so glad they're the best you've ever used. Thank you for sharing your positive feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noice cancellation is top notch. Only complaint is that it’s a bit uncomfortable wearing the headphones since I was used to wearing AirPods

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Artic, we're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Make sure to adjust the headband for optimum fit and comfort. We also appreciate this feedback. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for music, gaming and most importantly the sound is ridiculous as is the noise isolation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bdw1000, That's awesome! We are glad that you like the excellent quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Excellent noise canceling & sounding headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sounding and noise canceling headphones under $400. You can’t go wrong with this set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bkelley3rd, Awesome! We're thrilled to hear you feel the WH-1000XM4 is the best sounding headphones at this price range. It's good to know you're enjoying its incredible sound and excellent noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best Headphones EVER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have ever owned. The noise cancelling is sublime.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeR, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Almost, but not quite for me right

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound, and I liked the equalizer on the app, but I could not wear them for more than 20 minutes. Not made for my head size/shape. I didn't like the swiping action for volume and skipping songs either, I prefer buttons.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FredL, Great! We're glad that you like the sound quality and equalizer on the app. YOu can switch the touch sensor control panel on/off setting using the Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Noise cancelling is awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have ever had. Great sound quality. The nouse cancelling feature in the XM4 is the best I have experience so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tollgrinder, we're glad that you like the sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. I purchased for my nephew and he loves his headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HPPrinter,

      That's wonderful to hear! We are so glad that you chose the WH-1000XM4 headphones as a gift and that your nephew loves them. It’s great to know that our products are bringing joy to others. We designed them to deliver an exceptional listening experience, whether for music, movies, or gaming.

      Thanks for choosing Sony, have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    They bussin

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre bussin even after a year. I recommend yall to get these over the apple airmaxes or whatever theyre called

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cristian,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US