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Customer Ratings & Reviews

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The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12627 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 399 Showing 7,961-7,980 of 12,627 reviews
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. Even bought some for my younger brother

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Osicat3737,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great New ANC Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first noise-cancelling headphones, and the silence & sounds quality are great. The features and app settings are very handy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    good headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband loves these won't use any other headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Newman02,
      Great! This brings us joy knowing that your husband loves his new SonyWH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Top knoch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality! The noice cancelation on point

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShawnP,
      That's awesome! We are very happy that you are pleased with the audio quality and noise canceling feature of our Sony WH1000XM. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Quiet comfort 45

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Great noise cancellation which I use when my wife's parents come over to get the quiet comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi coolharry,

      Amazing! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my mother, since she didn’t want the new ones, these are awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teescaife, thanks for choosing and purchasing our product. We're glad your mother is enjoying our the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    5 start headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset and the team at best buy was very helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidT,

      Thanks for this fantastic feedback!

      We're truly heartened to hear ou're loving your WH-1000XM4 headphones! And it's great to know you had the great experience you deserved at the store.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Excellent Sony Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. Sound is super rich and filters out all the outside noise around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi edhennigan, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Pmm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. I am deaf in one ear and the headphones allow me to enjoy movies, music, etc. without background noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI alefty, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are light im lucky i caught them on sale the audio quality is exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derrick,

      Great! We're glad that you like the weight and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product has great sound , but it is a bit annoying when it stops the music playing when I talk

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi luis, We're very grateful for this positive feedback! Good to know you like the great sound quality of the unit. If the music stops playing when you speak, the speak-to-chat function is most likely activated. This feature allows the headset to automatically pause or mute the music being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear. To disable Speak-to-Chat, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.

      For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=speak%20to%20chat

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    missed my bus stop because of these headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancelling works very well. it’s giving main character vibes during commutes. highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi diana, Excellent choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy, I loved them, they met my expectations, excellent sound, color and easy to carry in my bag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pathy, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 has intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE, LOVE, LOVE this product!!! The quality is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CherylR, we're glad you love our industry-leading noise canceling headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good but expensive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit expensive but suprisingly good headphones. If you have the money, they're worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NotBad, Great! We're glad to hear you feel that the Sony WH1000XM4 is worth its price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid a promotion and paid 228 dol. At this price there is nothing with better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fagner,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Daughter loved it.. she is very happy and always tell me the sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianaN, we're glad your daughter loves the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No other headphones can compare ever. I recommend to 1000 people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldA, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper than the air pods max and better overall. I use these at the gym and at home and have done me no wrong.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eoms, thanks for the 5-star rating! We're honored to hear that the Sony - WH1000XM4 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound quality, these headphones are designed to elevate your listening experience, whether you're at the gym, commuting, working, or simply unwinding with your favorite tracks! Thank you for choosing Sony and enjoy the music. Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Good Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great. Have not yet figured out how to keep it from automatically switching between noise reduction and noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi txheadphones, We are happy you like the sound quality of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. If you are referring to the Adaptive Sound Control function, you may find this link helpful: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html. Thank you for choosing Sony! -Vincent Sony_US