Customer Ratings & Reviews

Hi MommyFace, thank you for sharing your feedback about the WH-1000XM4 and for giving them a fair try—it's clear you value sound immersion and strong bass, especially for workout music. We're sorry to hear the experience didn't meet your expectations, and we appreciate your openness in exploring whether the WH-1000XM5 might be a better fit.

Here are a few points that might help clarify and address your concerns:

Sound Quality & Bass Performance
The WH-1000XM4 and WH-1000XM5 both deliver high-quality audio with Sony’s signature noise-cancelling technology. Many users find the bass on the WH-1000XM4 to be balanced and punchy for most daily listening needs.
That said, the perception of bass can be quite subjective and depends on personal taste, genre preferences, and even how the headphones are worn.

Enhancing Bass & Sound Immersion
If you’re finding the bass a little light, try adjusting the sound through the Sony Headphones Connect app. Using the built-in equalizer, you can either select the “Bass Boost” preset or tailor the sound further by increasing the “Clear Bass” slider. This adjustment often provides the enhanced low end and immersion you’re looking for without sacrificing overall sound quality.

Considering the WH-1000XM5
The WH-1000XM5 is the next-generation model and brings various refinements in noise cancellation and sound clarity, along with a slightly different sound profile. Some users report that the XM5 offers a bit more detail and spaciousness, but both models aim for a natural, immersive soundstage rather than overwhelming bass.
If ultimate bass is your priority, you might also want to explore Sony’s EXTRA BASS line, which focuses specifically on delivering heightened low frequencies.

Other Suggestions
Make sure your headphones' firmware is up-to-date and that the ear pads form a good seal—they both impact sound immersion and bass response.

Different devices and streaming quality settings can also affect perceived bass, so experimenting here may help too.

We totally understand wanting to “love” a pair of headphones, and it's important they're a good match for your music style and expectations. If you have the opportunity to try the WH-1000XM5s, we recommend doing so to see if the tweaks in their sound signature better align with what you’re looking for. And please don’t hesitate to use the app’s equalizer options—they can dramatically change your listening experience!

Your honest feedback helps us improve, so thank you again for sharing your thoughts and considering Sony.

Best regards,
Gus
Sony Social Media Team

Hi AimeK,

You made the right choice! We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi AlanH, Perfect! We really love to hear you feel the WH-1000XM4 the best sounding headphones that you've owned. Good to know your purchase went well and you're enjoying the superb sound quality and noise canceling feature of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase! -Jess

Hi Alex, great! We're glad you like our industry-leading noise canceling headphones! ~Earl

Hi BryanB, You've made an excellent choice! We're very pleased to hear that your daughter loves them and how it can connect to two devices simultaneously via Multipoint connect feature. Thanks for choosing Sony! -Sam

Hi Maurice, Glad to hear that you are enjoying your new WH-1000XM4 noise cancelling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi Goretex,

Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the exceptional noise cancelling and sound quality of the headphones, it's unfortunate to hear that you're hearing unwanted noise on your headphones. This is definitely not the experience we'd like to hear from you. Good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Resetting and initializing the unit may help resolve the issue. We also recommend updating the headphones on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.

We regret to know that the unit had to be returned. Your feedback about the static on one side of the headphones is greatly appreciated. Rest assured that this will help us improve our products.
We hope you will consider Sony again in a future purchase.

Regards,
Jess

Hi WWLII, This is a great gift idea! We're glad to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi ARTMS, Amazing! We're truly glad you like the excellent battery life and you appreciate the midnight blue color of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess

Hi AppleTVMan, Amazing! We're very happy to hear you're enjoying the excellent sound quality of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi EricC, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl

Hi Boji, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Flames, We are glad that you like the noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent

Hi Drgs,

We are pleased to learn that your Sony WH-1000XM4 headphones are working well for you!

The WH-1000XM4 model is celebrated for its exceptional noise-cancellation and high-resolution audio quality, and we're glad these features are meeting your needs. We designed them to offer both superior sound and all-day comfort, which makes them perfect for daily commutes, travel, or focused work.

We really appreciate you choosing Sony!

Regards,
Dominick

Hi Birdman, Awesome! We're glad that you like the sound quality and user friendly features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Thank you for your kind words, NolaB!

It's a true pleasure to hear you consider the WH-1000XM4 amazing headphones. We are so glad to know that after years of use, they are still delivering the quality audio with LDAC and incredible Active Noise Cancelling you've come to expect. We hope your experience continues to be nothing but pleasant listening sessions.

If you ever need assistance, our support team is always happy to help with any questions you may have.

Thank you again for being part of the Sony family!

Hi istevano6, we're glad you like the sound quality of our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl

Hi Lisa, You've made a great choice! We're glad you like the excellent noise cancelling feature, volume level, easy Bluetooth pairing, and cool new features of the Sony XM4. If the gestures or touch control panel is not working correctly, please refer to this link to resolve the issue.

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

We're sorry to hear about the multipoint connection issue you're having. We would like to know more about this so we can better assist you.

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi AnnJ, Amazing! We're very happy to hear this wonderful feedback! Good to know you're enjoying the overall features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Yahno, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin