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Customer Ratings & Reviews

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The comparable value is $398.00

Customer reviews

Rating 4.7 out of 5 stars with 12629 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 410 Showing 8,181-8,200 of 12,629 reviews
  • Rated 5 out of 5 stars

    The best noise cancelling headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Bluetooth audio period. The build quality is excellent, and the device switching is much improved over previous versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound. Worked perfectly as a noise canceling device while on a long flight with babies around us

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jestr4269, Awesome! Glad to hear that you are happy with the noise canceling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Got them on sale

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for plane travel or on the Subway. Use them all the time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi doorbell,

      Thank you for the 5-star rating! We're glad to hear that you like the headphones for your travelling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Clears out all the white noise

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wearing these and ear plugs makes the world more manageable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tadashi, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, excellent ANC, have been listening to a lot more music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Entropywins,

      Awesome! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old headphones broke down after a few years of use . These seem very user-friendly and comfortable to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Biggie,
      Thanks for your purchase and for trusting Sony. You will surely enjoy this one for its comfortablity, audio quality, noise canceling capability and other awesome features. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love these! I use them almost every day. The noise canceling helps tremendously. I highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyF,

      Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Essy to use. Good sound quality. Easy to carry

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alfi, we're glad you like the ease of use and sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and very good build quality. I love the charging with usb c, the sound cancelling is also very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IceMike,

      Great! We're thrilled that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these headphones for a while now and they have performed very good. The noise cancellation is really good for video calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ANDS3R,

      Awesome! We're glad that you're enjoying the performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Oops

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are quality headsets. Returning as they were ordered in error. Needed headset for television hearing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MAGGIE,

      Thank you for the review and we're glad you like the headphones. It is unfortunate that the unit had to be returned. If your television supports A2DP Bluetooth connection, you can pair these headphones to your TV wirelessly.

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Still a great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second XM4 headsets in the household and still a great choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg,

      Thank you for choosing Sony!

      We're truly heartened to learn that your household now has a second pair of WH1000XM4 headphones and that they continue to be a great choice for you. It’s wonderful to know they’ve earned such a trusted place in your daily life. Thank you for your loyalty and for sharing your experience with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are great! best headphones ive had in a while

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, MarissaH!

      We are so pleased to hear that you love your WH-1000XM4 headphones and that they are the best you've had in a while. We designed them to provide a premium listening experience, and it's incredibly rewarding to know we've succeeded.

      Thank you again for choosing Sony and for sharing your experience!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    airplean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for flying in airplanes. I can't hear anything when we ar taking off

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ad17, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! ANC is fantastic. Super comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Murali, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    HPh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound at a lower price. No need to do any i idea.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Doctor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Sound is amazing. Sound deafening is great. Pause button is very helpful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesS, Great! We're thrilled you like the amazing sound quality, excellent noise cancelling, and pause button of your Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 3 out of 5 stars

    ear phones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unable to pair with new Samsung tv. Quality of the sound is good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones,

      It's great to hear that you are enjoying the sound quality of your WH-1000XM4 headphones! We know that seamless connectivity is essential, and we want to help you get them paired with your new Samsung TV right away.

      The WH-1000XM4 supports pairing with multiple devices, but sometimes an initial connection to a new source requires a specific setup to establish a solid Bluetooth link.

      Please try the following steps to resolve the pairing issue:

      1. Check Proximity: Make sure the headset and the TV are within 1 meter (3 feet) of each other during the pairing process.

      2. Enable Manual Pairing Mode: Even if the TV's Bluetooth menu sees the headphones, they need to be actively broadcasting the pairing signal.

      For pairing a second or subsequent device, press and hold the power button on the headset for 7 seconds or more to enter pairing mode.

      3. Perform a Factory Reset: If the steps above don't work, a factory reset will clear all previous pairing information and restore factory settings, which often resolves connection issues.

      Please follow the official guide to reset your WH-1000XM4 headphones here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

      If the TV is still unable to complete the connection after these steps, please ensure that your Samsung TV supports Bluetooth headphones and that is actively scanning for new devices, as some TV models require confirmation on the screen during the pairing phase.

      If you still require help or have further question, please contact our technical support team here:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony products!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this item travel with my company and can't hear everything while in the air!!! awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rdy2kikazz, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the beats. Sound quality is at another level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisG, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US