Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Worth a buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones I have used in my entire life.. Great sound and great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abinjohn, Excellent! We're glad that you like the sound and noise cancelation. he WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
My Headset had a Dud Battery, Had to Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation definitely some of the best. I ended up returning as the battery could not hold a charge. Would recommend buying if you can get a good deal, like in the $150-200 price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaM,
Thank you so much for sharing your review. We’re really glad to hear you enjoyed the noise cancellation on the WH1000XM4 and we appreciate your kind words.
At the same time, we’re sorry to hear about the battery issue that made you return the headphones. Your feedback helps us get better and we hope you’ll consider Sony again in the future.
We appreciate you giving Sony a chance with this product.
Warm regards,
Estefany
Sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sony headphones looks and feels good.very light on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Naaaa,
Thank you for the positive feedback. We're glad you like the design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are such a great pair of headphones. Really does slund canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Headphones, We are glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Sony headphones rock!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always love Sony product and these were no different. Good quality and awesome listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi youthpastor, You've made an excellent choice! We're very happy to hear you're having an awesome listening experience with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Quality isn't cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and the best noise cancellation I've ever experienced. Cordless is an obvious plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1111,
Good to know that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Another home run for Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Sony wh-1000xm3 as well which were the best of their time and these are even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyRingo,
Great! We're glad that you are happy with the upgrade. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth noise-cancelling headphone. Have tried many others and battery life is great on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texas97,
Great! We're glad that you like the battery life and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Especially since when they are on my ear, I don’t hear anyone. Have a wonderful sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation is very good. Def would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
Perfect! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product. I like the sound system and specially noice cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice,
Thank you for the 5-star rating! We're glad you like the Industry Leading Noise Canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.size is good for people with medium head size, not for smaller one. quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfan,
We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Silence is worth a pretty penny.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginal improvements over the last generation, not worth upgrading over if you've got the XM3's but still an excellent pair of headphones. I found the auto-pause feature to be a bit finicky but everything else works extremely well. Not being able to connect to more than one device was a complaint of mine with the last generation but they fixed that with this new generation. Overall, while they may be somewhat expensive, they are well worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron! Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. -Carl
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hesitant at first buying such expensive wireless headphones but they really are worth it. I bought it for my husband for Christmas. They have excellent sound cancellation because when he has them on sometimes I’m having a whole conversation and I realize he didn’t hear I word I said! So if you feel like not listening to the world around you then these are definitely for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoza,
You made the right choice! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent listening entertainment. Product is comfortable and practical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeC, Fantastic! We're glad you like the amazing sound quality amd comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
The hype is real
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband and he says they’re excellent. You can toggle the noise cancelling on/off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatB,
We're glad that your husband is having a great time using these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Better than other brands
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!!! I wanted the Bose and like the Beats, but once I got these on..... OMG way better!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Missyga, We're glad to hear that you like the beats of this WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Perfect headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones Sony did it again best noise canceling best sound every penny is worth it excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduM,
Great! We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Great sound quality, poor Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customization, the sound quality, and the noise cancellation is the best experience with any headphone I’ve used so far! But the Bluetooth connection with my computer is a big let down. I’ve tried multiple computers and I’ve gotten noticeable sound delay, it makes watching videos unbearable. I’m forced to use wired connection when using a computer to get the full experience, but I would prefer to have a wireless experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nwonknu, while we are glad that you like the customization, sound quality, and the noise cancellation, we regret that the sound is delayed when paired with your computer. This is definitely not the listening experience we want you to have.
Due to the characteristics of Bluetooth® wireless technology, there may be a delay in audio playback when viewing videos. Also, a slight delay occurs in the receiving end when making calls or during music playback.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229322
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Terrific headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing piece of tech- the best features are noise cancelling and staying connected to 2 devices!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spitfire2020, we're glad that you like the noise canceling and multipoint functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph