Customer Ratings & Reviews

These have been great. Reliable, comfy, and good sound -- perhaps not audiophile quality but perfect for basically anyone else. The comfort is the most important thing for me, since I work a desk job and game. These are supremely comfy even for 2 or 3 hour meetings, and the battery lasts a long time and recharges very quickly. The software support is acceptable (although clunky) but the defaults out of the box are fine.

The Sony WH-1000XM4s are on another level. The sound is rich, balanced, and immersive—every song feels like a private concert. What really stands out is the comfort; I can wear them for hours and almost forget they’re on. Premium quality through and through! With it on sale, it was definitely a win!

They’re one of the best all-round noise-cancelling headphones available right now. Top-tier ANC, very comfortable, great sound, excellent mic quality. Main negatives: no folding hinges, premium price, and a slightly “safe” sound out of the b

The Sony WH-1000XM4 headphones are easily among the best wireless headphones on the market, delivering an outstanding mix of sound quality, comfort, and industry-leading noise cancellation. Sound Quality: The audio is rich, clear, and well-balanced. Bass is deep without overpowering, mids are smooth, and highs are crisp. Whether you’re listening to music, podcasts, or watching movies, everything sounds clean and immersive. Noise Cancellation: This is where the XM4 truly shines. The active noise cancellation is top-tier, blocking out everything from airplane engine noise to background chatter. It creates a quiet, focused listening experience that’s hard to beat. Comfort & Design: The headphones are lightweight with soft ear cushions, making them comfortable for long listening sessions. You can wear them for hours without discomfort, which is perfect for travel or work. Battery Life: You get up to around 30 hours of battery life on a single charge, which is excellent. Even better, a quick 10-minute charge can give you several hours of playback. Smart Features: Sony packed these with useful features like touch controls, speak-to-chat (pauses music when you talk), and multi-device pairing. These small conveniences make a big difference in everyday use. Downsides: • Not fully waterproof (just basic resistance) • Touch controls can be a little sensitive at times • Slightly older model compared to newer XM5 and XM6, but still highly competitive

I bought these, a couple months ago, wanting a mid-tier price for a first pair of headphones. Until then, I was exclusively using earbuds/AirPods, etc. I wanted to prioritize immersive sound, but still have a decent internal mic, so that I could use them for work, if needed. When I tested these in-store compared to similar-tiered options for Bose, Beats, JLab, and Skull Candy (which I really took my time with) Sony outperformed them all for overall balanced sound. I was shocked by this because I went in thinking I would be going for Bose. Once I calibrated my purchased pair, they knocked my socks off! I love the sound test that ensures you hear sound in the way that YOU want. When I brought them to the counter, the cashier asked if I had owned a pair before. When I said no, she said I was going to fall in love with them. She wasn’t lying! I plan on wearing these out and then going for a high-performance set, later. I guess I’m a Sony girl from now on. I’d highly recommend these!

Comfortable and not heavy like AirPod max headphones also great battery life and noise control. Love them

I love these headphones. They have an excellent noise canceling feature and the music sound like you are at a concert. They are quite comfortable and am able to wear them for a couple hours straight. The app is an excellent companion to the headphones although you don't need it to use them. Deep bass and very clear vocals. They are also really good for audiobooks or podcasts. The phone call quality it great with the noise canceling so that all you hear is the person you are talking to without a bunch of background noise. I would recommend these headphones for sure.

These are so much better than I had anticipated and hoped! I used them for a flight to Australia from the US (New York) and it was the best decision I made. They are lightweight, easy to set up with a phone or iPad, came with cables to plug into the plane seats so I could enjoy movies with my own headphones, and just overall have great sound quality and noise canceling. I honestly don’t think I could have made it through the long-haul flight without these headphones. When I took them off to talk with my partner, it was night and day in terms of noise. I was incredibly surprised with the noise canceling qualities and before coming back my partner bought a pair of headphones as well. The only downside, for me, is that they are slightly loose since my head seems to be a bit too small (I don’t have the top band resting tightly on my head if I want perfect placement for the ear cups) but overall, that is something I could look past since I don’t plan to do anything incredibly physical with them on.

Really nice sound. Are comfortable to wear on. battery life is really good.

Really happy with these headphones. Sound quality is great and you can adjust the eq levels in the app. Battery life is surprisingly long lasting. I used this off and on (mostly on) a 12-hour flight without recharging. It is comfortable and convenient to carry around! I recommend these headphones!

They can be better. I really bought them because I was trying to connect my headphones to my PlayStation and since it was a Sony brand, I thought it was compatible, but it wasn’t. I keep having to use the wires to connect my PlayStation to the headphones, which is sometimes annoying But all in all they produce great audio, and the comfortability on them are amazing.

Works perfectly and even better to apple pro max headphones. Bought these as a gift but I also have one on my own I was gifted one back in 2021 and it still works perfectly. Overall these headphones have great sound quality and battery life, which is must as a college student.

My last headphones were fake "refurbished" Beats earbuds from Wish that I bought 4 years ago. So preface, my bar was probably pretty low. The battery life and audio quality are awesome. I've been enjoying going back through my music and am really noticing the difference that comes with quality. Also, I use it as a gaming headset and works just fine for that as well. I tried the XM5s in store and although there was a slight improvement in audio and fit, it was not enough to justify the extra money and larger size. As a big-eared individual, the headphones do get uncomfortable after a couple hours. But that's a me problem as all headphones do that and after that long of a time, I should take a break to not worsen my tinnitus.

Very good audio quality. Good battery life. Noise canceling eliminates everything but voices but reduces voice volume considerably. It it is so good at canceling everything else that I think this is intentional. There may be a setting that changes this. When music is playing you can only hear music. Headset is very comfortable. App is easy enough to use. I had it running with headphones in 5-10 minutes. Feature that detects when headset is removed and pauses playback is accurate. Touch panel controls on headset work well. Like using a smartphone, you just have to learn what motions do what.

I love how much battery the headphones have as they have lasted a few days for me without ahh additional charges. It also only takes 10 minutes to charge and it is comfortable and the soun quality is good. It also stays on while I am jogging which is a highlight of the headphones for me. Overall a really great headphone and I definitely got my moneys worth.

Incredible sounding headphones. I upgraded to these from the WH1000XM2's, which were still going strong but the earpads were falling apart and I couldn't find replacements for them. Definite improvements over the XM2's - better comfort, better noise canceling, better battery life. Don't pay full price for these, when they go on sale, they *really* go on sale and you can get a significant discount. I chose these over the XM5's because of the fold-up design.

Comfortable, great sound quality, easy to pair with other devices.

These have the best active noise canceling on the market - just completely obliterates any kind of noise to a muffled whisper. The tuning is a very average V-shaped response, with a huge amount of bass, but surprisingly enough I don't entirely hate it here. The strong bass helps cancel out the low frequency rumbles of engines and cars on commutes, and hey - who doesn't like heavy bass now and again? The battery life is very good as well for prolonged use, and I could squeeze out 2 12 hour days with them before I felt even an inkling that I should recharge them. Still, price remains contentious in a world where headphones and audio tech in general is becoming increasingly more competitive. I bought them on sale and I feel that it was a reasonable tradeoff.

Not very loud even after messing with settings for days. Comfortable and good battery life.

This is a review after 6 months of use. Excellent pair of headphones. Setup is very easy. Can connect to 2 devices simultaneously. Noise Cancelling is very good. The sound is clear. The bass is deep. Used the headphone for meetings and phones calls and there are no complaints about the voice clarity. The headphones are comfortable for long use. My ears don't hurt as the over-the-ear earcups are big enough to go around my big ears. the cushioning on the earcups is soft. The cushion on the headband is also is good so it does not feel like the headphones are pushing down on my head. The case that the headphones come with offer nice protection when stuffed in a crowded back pack. Highly recommended. A very compelling buy if the available in a sale if people don't want break the bank on Bose 700 or AirPods Max.