Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony - WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is as advertised. Great audio, excellent noise cancelling, and user friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shanghigh,
Awesome! Good to know that it is performing as expected. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sony the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best headphones, really. I tried beats etc. Changed version 3 to v.4. Exellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serge,
Awesome! You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Love the new headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work great and love the noise canceling feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, That's great! Good to know you love the overall features and industry-leading noise canceling feature of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound quality I’ve ever heard! Noise canceling as well! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bryant,
Awesome! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
Almost prefect!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I've been wanting to get them for years when the M2's were released. Finally pulled the trigger and they are just as good as I would've expected. Noise does bleed after passing the 75% volume range, but wouldn't be noticeable unless in a completely silent environment. Such great features such as pausing and eventually turning off if you take them off your head and I really like the touch controls on the ear cup once you get the hang of them. Definetely worth it in any scenario especially if you can get them under $300 like during black Friday when I got them. The value at $350 is a little less appealing.
I would recommend this to a friend- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The noise cancellation is amazing. Great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hanzo, thank you so much for the 5 Star review! We are truly happy to hear you love your new WH-1000XM4. We are also pleased to hear you are satisfied with its incredible noise canceling function and outstanding sound quality.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Amazing product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Sound experience is just brilliant. One of the best in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prashanth, Awesome! We're glad that you love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Very good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little tricky app to set up (for beginners) But sounds better than my bose from 5 years ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbuyfan, Awesome! Good to know you're enjoying the sound quality of your new WH-1000XM4. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
SONY WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THESE ARE THE BEST NOISE CANCELLING WIRELESS HEADPHONES I'VE EVER HAD. GREAT FIDELITY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SKAGWAY, Awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones you've owned. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best Head phones I have owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones. They don't hurt my ears and the noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi paradiddle87, We're glad to hear that you the WH-1000XM4 Wireless Noise-Canceling Headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out. Between these and every competitor, these win.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler! Great choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. Noise canceling is awesome and completely programmable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there! Excellent choice! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Top notch product!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3rd generation set I have bought, they are extremely good and I use them when I fly all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PPNH,
We’re so glad to hear that you’re enjoying your Sony WH1000XM4 ! It's fantastic to hear that this is the third generation set you've bought and that they’ve been extremely good for you. Knowing that you use them all the time when you fly is great feedback and much appreciated. We're thrilled to know our products are making your flights more enjoyable. If there’s anything else you’d like to share or any suggestions you have, we would love to hear from you. Thank you for choosing Sony! -Fred
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order was ready in less than an hour for in store pickup. Great sound quality easy to use.
I would recommend this to a friend Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones it helps canceling noise when I have to concentrate!
I would recommend this to a friendNot for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones based on reviews that these headphones are the best noise cancelling headphones on the market. Personally, I couldn’t get over the inconvenience of using these headphones with my Apple products in comparison to AirPods and Beats. I hated having to manually switch between devices when I wanted to used them with my phone or computer or even my Apple TV. For that reason they were a headache for me. I’ve instead opted for Apple’s AirPods Max
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Newbie,
We regret to hear that these headphones haven't performed to your standards. Your feedback is greatly appreciated. The WH1000XM4 headphones have a multipoint function that lets you connect to 2 devices at a time. Make sure to set this function on the Sony Headphones Connect app. You may refer to these links for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002935899.html
In case you still have the headphones and need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
amazing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highest quality, amazing sound and get the only thing they missed before two device connection
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osyday,
Very nice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Near perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing, and have some of the best noise canceling ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hjoelperez216, Awesome! We're glad you like the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones...didn't think they could be better than the previous model. But they were
I would recommend this to a friend - Pros mentioned:Sound quality
Sony head set
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding, bought two, great quality, they silence the outside world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph