Customer Ratings & Reviews

Hi Joshua123, that's great! We are glad that you like the comfort, build quality, and touch controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi John, You've made an excellent choice! We're glad you like the excellent noise canceling feature, comfortable fit, great sound quality, bass response, multiple sound mode options, and multipoint connection feature of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hello PatriciaN,

Thank you for choosing Sony!

We couldn't be happier to hear that your WH1000XM4 headphones are delivering excellent noise cancellation and sound quality. It’s great to know they’ve created such an immersive experience for you, and that the battery life has been reliable. We're also glad you were able to enjoy them at a great price. Thank you for sharing your thoughtful feedback!

Best regards,
-Fred

Hello JohnnyNG1,
Great! Thanks for the 5-star rating and we are very happy to hear your satisfaction with the audio quality, comfort and noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco

Hello IbrahimZ,
Thank you for the on-point product review of our WH1000XM4. We are truly happy that you are pleased with the amazing quality and superb performance of our XM4. It's nice to hear that you appreciate the sound quality, noise canceling capability, comfortability, features and long battery life. Thank you for choosing Sony! - Marco

Hi SamM, Thank you for sharing your experience with us! We're delighted to hear that you're enjoying your new Sony XM4 headphones. It's great to know that you appreciate their exceptional sound quality, long battery life, user-friendly app, seamless connectivity, comfort, and effective noise-canceling features. We understand that you may be experiencing discomfort during extended wear, and we apologize for that. We recommend adjusting the headband to better fit your head. As for the noise-cancelling feature, your headphones are equipped with a function called NC Optimizer. This feature enhances noise cancellation by analyzing factors such as the shape of your face, hairstyle, how you wear the headset (including whether you wear glasses), and changes in air pressure, such as when you're on an airplane. For optimal performance, we suggest running the NC Optimizer function the first time you use the headset, whenever your wearing conditions change, or when transitioning between being on an airplane and on the ground. For more information, please visit: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html. For more information regarding the noise cancelling you may refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752738.html Hope this information helps! If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the WH1000XM4. Thank you once again, and we hope this helps you return to enjoying your headphones! Sincerely, Maria

Hi Burzmali, We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hello VictorG,

Thank you for choosing Sony!

We're thrilled to hear you're enjoying your WH-1000XM4 headphones! We're glad that you're appreciating the top-notch sound quality, the game-changing noise-cancelling feature, and the comfort for long listening sessions. Thank you for your kind recommendation; we appreciate your feedback!

Best regards,
-Fred

Hi Michelle, Thank you for the awesome review! We're glad you like the comfortable fit, excellent sound quality, and long battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Thank you for your review of the Sony WH-1000XM4,MiguelM! We're thrilled to hear that the noise cancellation and sound quality have enhanced your music listening experience. It's also great to know that you find them comfortable for long sessions and appreciate the smart features like auto-pause. Your feedback is greatly valued and we are glad our product has met your needs. If you have any further comments or suggestions, please feel free to let us know.
Thanks for choosing Sony!
Gus

Hi Jess, we're glad that your investment is worth it. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

~Ralph

Hi Jose, Thank you for the amazing review! We're glad you love the comfortable fit, long-lasting battery life, excellent sound quality, and industry-leading noise canceling feature.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi kgriff,

Thank you for your amazing review of the WH-1000XM4 headphones! We are delighted to learn that you've enjoyed an exceptional listening experience over the past year. It's fantastic to hear that you value the remarkable noise cancelation, the crisp and clear sound quality, and the customizable EQ options available through our app. We're also pleased to know that you find them comfortable enough to wear, even while sleeping. Your feedback on using these headphones during workouts is greatly appreciated.

If there's anything we can do to assist you further or if you need information or technical support, please don't hesitate to reach out to us at socialsupport@am.sony.com. To help us assist you more effectively, kindly include the following details:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you so much for choosing Sony!

Best regards,

Romeo
Sony Social Support

Hi Claude,

That is excellent news! We are delighted that you took advantage of the sale and are thoroughly enjoying your WH-1000XM4 headphones. It's fantastic to hear that the noise-cancelling is top-notch and that they fit perfectly and stay secure even through your squats and bench presses at the gym!

Thanks for choosing Sony.

Best regards, Eliab

Hi Hannahvanil,

We are absolutely thrilled to hear that you love your WH-1000XM4 headphones so much that you bought a second pair for your boyfriend! It’s fantastic to know that the amazing audio quality and exceptional battery life have kept yours working perfectly for over three years. We agree they are perfect for creating your own world, whether studying or at the gym!

Thanks for choosing Sony. Best regards, Eliab

Hi ShaunaW, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi Coolbud,

Thank you for sharing your experience with the Sony - WH1000XM4! We're elated to hear you enjoyed the sound quality, comfort, and noise-canceling performance. We're sorry to hear about the issue you experienced with your pair. We hope you you'll consider giving them another try in the future—these headphones are designed to deliver an excellent experience, and we appreciate your loyalty to Sony products.

Regards,
Dominick

Hi Yeye, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4 Wireless Noise Canceling Headphones! We are extremely pleased it suits your needs and expectations! You definitely made the right choice! We're also thrilled to hear you love the exceptional noise cancelling, sound quality, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess

Hi Mopsey5, Awesome review! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph

Hi AlexanderR,

Perfect! We're glad that you like the noise canceling function, sound quality, battery life, and comfort of the headphones. Thank you for choosing Sony!

-Ralph