Customer Ratings & Reviews

I have owned Bose and Beats. Bose are good headphones but uncomfortable on the ears due to me wearing earrings. Both of my beats broke after about 7 to 8 months of daily use. Very poor battery life also. Bought these and have enjoyed them more than all other listening devices. The app is a plus too. They fold up nice and compact. Battery life over an 8 hour work day. Comfortable and very happy. A great investment.

If you love music and prefer the highest quality sound possible, then the XM4 is the best set of headphones hands-down! The clarity of the bass, mids, and highs makes these the top performing headphones all-around. The XM4s sound great out of the box, and you further enhance your experience with custom EQ. The bass is very punchy for basshead lovers, or if you're like me, you can turn up your mids and highs and hear all the instruments that usually get faded and lost. I have my EQ settings pretty balanced, where my lows and bass sit around a 4, while my mids and highs sit at 8 (10 being the max). These are by far the best sounding headphones I’ve ever heard, and I’ve tried a lot. None of the previous ones can even compare. The companion app comes with a bunch of settings and features to help enhance the XM4s like adjusting your EQ settings of course. It also provides features such as fit testing for 360 reality audio and ANC/ ambient sound control. One of my favorite features is the Adaptive Sound Control. It’s able to detect where you are, and depending on how you have your settings, it will auto-enable ANC or ambient sound. For example, if I’m at work, the headphones will automatically enable ambient sound so i can still listen to my music while also being aware of the chatter of my coworkers around me. If I’m at home, i can fully immerse myself in my music thanks to my headphones auto-enabling active noise cancelling. Another neat feature i love is the headphones can detect if your’e speaking, and will automatically pause your music and go into ambient sound mode to allow you to converse. Then after you've stopped speaking, it will resume your music in whatever previous mode you had it set to. And of course you can always turn all these features off if you wont be utilizing them. Overall, I’m really impressed with these headphones. I’m upset i didn't try them out sooner. It’s definitely worth the price. It looks good, travels well, has a ton of features, and most importantly, sounds great! 10/10 for me.

I got the Sony WH-1000XM4 on sale and couldn’t be happier! The noise-cancelling technology is impressive, the sound quality is excellent, and the comfort is top-notch. Definitely one of the best deals out there — amazing value for the price!

I love these headphones. I bought these in 2023 and they're still going strong. Fantastic noise canceling, great sound and the battery lasts a while on these, so no complaints here.

Loveeeeee! They’re super comfy on the ears especially and piercing friendly as well! Sound quality is great and I love that you can skip/pause as well as adjust the volume without having to use your phone! Also if you’re one who forget to charge your headphones you can easily get a few hours of use with just a couple minutes of charge!

These headphones do a great job of cancelling ambient noise. They are also comfortable to wear all day and I like the fact that I can set them up to either pause when removing them, or powering off. They sound really good for music and Podcasts.

Great headphone got them on sale on Black Friday the noise cancelling is amazing and the battery life is great

[Employee of bestbuy] These not only have incredible sound and noise cancellation, but they're extremely comfortable to wear. My only small issue with them is the touch gestures for going to the next song track, answering the phone, etc. aren't always consistent - I feel like I have to swipe the cup of the headphones multiple times before it actually does what I want it to do.

WH-1000XM4 is an incredible wireless headphone. i love the noise canceling purchased for long flights but have been using it more at the office and at home as well. very comfortable to use for hours at a time.

This is an outstanding set of headphones. I upgraded from the 1000XM3 which l loved as well. I love that I was able to get these in blue. The clarity and sound from these headphones is amazing and they are very comfortable. I love the use of the Sony app with the headphones as it allows customization. The Speak to Chat and wearing detection are new to this upgrade and are welcomed features. Also, noise cancellation is great and the battery life is outstanding. You can’t go wrong with the Sony XM4.

I absolutely and genuinely love these headphones. The noise-cancellation is second to none. Recently took them on a plane and quite literally forgot how loud things were. I connected to the plane wifi and joined a video call with friends they immediately muted me telling me how loud things were around me and for a few seconds I was actually confused at what they meant! The sound quality is also great, mixed in with the built in EQ, it allows you to really get the sound YOU want out of these. I also use these for the gym, and while not being sweat or water proof in the slightest they work fine and plenty of reviewers have said the same. I of course have no plans of drenching them or anything like that but sweat will not hurt these. (Of course do your due diligence and keep them dry and clean) The blue is definitely a darker blue. Under most light it’s just black, the blue being very hard to see (not even remotely a bit deal). Honestly I’d done quite a bit of research on top headphones in the segment and these always came up but the price and brand loyalty elsewhere scared me off. I’d used Sony headphones before but never their premium line ups. Don’t wait as long as I did. If they’re on sale… BUY them. If they aren’t on sale but you want to gets some headphones that’ll last you… BUY THEM.

Great sound. Battery life is excellent. Light weight. Great looking. Noise canceling is great.

I used to think that there was no way wireless headphones could ever sound as good as wired, but these Sonys have completely proven me wrong. They are just phenomenal. From comfort and style to sound quality and battery life, they excel in all areas for me. They really do. The only downside (if I have to call one out) is that they aren't that much of an upgrade to the XM3 that came out before it. Sooo, if you need to save some money, those are great too. But if you want the best, then look no further than the XM4s.

[Employee of bestbuy] Good headphones overall. Sound quality was good. I wish they got a little louder. Very comfortable and compact.

After three weeks, these headphones have exceeded my expectations. The biggest surprise has been that they stay comfortable on my head for around 4 hours. They also have great sound quality, impressive noise canceling, and solid features - like connecting to multiple devices at once. Connecting to a second device was a tad bit involved, but worth the one time effort. Battery life has been solid too. Once the pandemic is over, I’m looking forward to using these on flights and testing out the ambient mode.

[Employee of bestbuy] Great headphones for the gym or for everyday use. The noise cancellation on these headphones are amazing, the sound quality is great. Compared to other headphones, they’re lightweight and feel comfortable when wearing them. If you use the Tidal app the 360 spatial audio sounds amazing

These headphones are fantastic! The build quality is very solid without being too heavy on the head. I was concerned they might be a bit tight on my large head, but they are super comfortable, with a light to moderate clamping force and soft ear-piece cushions. Both of these factors make them easy to wear for extended periods of time. I thought I would have to modify the sound profile using the SONY app made for these headphones to get the sound mixed how I prefer, but they sounded great right out of the box. Clear, well-defined bass, plenty of mids, and brilliant highs. Not muddy in the least as some other reviews stated. I use these every day, both for work and for play. At night, I connect them to the ROKU app for private TV listening, so I don't wake up the house. There is zero lag time or delay between the action on screen and the headphones. They also work great streaming audio from music apps on your phone. The bluetooth range extends a lot farther than most other bluetooth devices I own. I can walk all over the house listening to music while my phone is downstairs in the office and the headphones stay connected and sound great. I haven't tried using them for phone calls yet, but I will. The noise cancelling is amazing. When you put theses over your ears, it's like you disappear into another world. The headphones fold up neatly and fit perfectly in the provided hard case for safe transport. I can't recommend these headphones enough. I'm going to need a second pair because my daughter has discovered them and loves listening to music with them. Get these headphones! They're worth every penny. You will love them!

So far best earphones I own. Great sound and very comfortable. Love the fact that I can control weather I can hear my surroundings. Great features for these earphones. Battery lasts forever. So far I charged them once and that was when I first got them a month ago. They still have quite a bit charge left. Very happy. My only complaint is that i wish there were buttons instead of touch control for volume and skip. Still love these earphones.

Very easy to connect. Battery life lasts a few days. Excellent at blocking outside noise. Lightweight - feels like I don't even have them on. Ordering and shipping was a breeze. They were actually delivered 2 days early!!

I absolutely love everything about these Sony Xm4 headphones. I guess the silver lining in my bad experience with the defective Bose Quiet comfort 35 2's (Wish I had gotten an extended warranty on those.) Led me to discover these Sony's XM4's that are a superior product. After the material of the ear pads on my Bose just split open and fell apart, I'm still very paranoid about that happening and constantly looking at these for any signs of that happening. However, the material seems of very good quality and sturdy on the Sony XM4's And does not have the holes on the padding of the inside either that helps lead to the splitting of the weak material of the Bose in a ridiculously short (Unacceptable period of time for what they cost.) But this time I did get the extended warranty just in case but I feel like I won't be needing it. The XM4's are also better in Tech, as they have so many nice High tech features. And the sound quality is a bit better, with a bit richer bass. The noise cancelling is just as good as the Bose. Was very surprised at how with Netflix and Youtube, Just remove the headphones and what you are watching automatically pauses. The volume control was a little weird at first, but once getting used to is great. If you are looking for a great pair of wireless noise cancelling headphones No need to look any further than the Sony XM4. If I didn't have an expensive car repair right now I'd get a second pair so can always have one fully charged even though the battery life, is long...