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Customer reviews

Rating 4.7 out of 5 stars with 12616 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 12,616 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones; great price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and super noise cancelling feature; adjustable and easy on the ears. Quick recharge and voice indication of on and off. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesT,

      It is wonderful to hear that you are enjoying the industry-leading noise canceling and sound quality of your WH-1000XM4! We are glad the comfort, quick charging, and intuitive voice prompts are making your listening experience even better. Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome product. Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, comfortable and good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OSCAR,

      We're so glad to hear that you're enjoying the sound quality, comfort, and good battery life of your WH-1000XM4 headphones. We appreciate you sharing your positive experience with us!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very Much Worth the Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first glance, these might seem like there are only a few new features and aren't very different from the XM3's, but that is completely wrong. These headphones have the obvious feature upgrades like 2 device pairings (which is absolutely worth it for anyone who does anything on one device like a tablet or computer and wants to have the ability to answer phone calls, etc on another device), but they have little incremental upgrades that make these feel so much more polished than the prior XM3 headphones. 1. Better speakers and a wider sound-stage while maintaining the punchy base. 2. More comfortable with the extra padding in the ear-cups and wider headband. Anyone who wears earrings or hats will especially value these upgrades or anyone with larger ears. 3. Softer transition noises (pause, play, voice prompts, etc.)! The XM3 had much harsher and more aggressive tones that were annoying when listening later in the evening while wanting to wind down. These have a more polished sound overall. 4. WAY better sound-stage! 5. WAYYYYYYYY better and more reliable touch controls that are more responsive. The XM3 controls were clunky and early-gen to say the least. These feel how the XM3 controls should have been from the beginning. 6. The sensor in the ear-cup that pauses the sound when the headphones are removed is nice-to-have. It's not a critical upgrade b/c it takes no time at all to pause with the touch controls, but it does save the step of needing to pause before removing the headphones. The two cons I have towards these are that the app is a little clunky and the design is a bit old. They are very customize-able , but the app feels a little bit old. It works well, but feels older and less polished. Also, the tech features like talk to pause voice recognition is really not that useful (to me anyways) and it sometimes detects people around me when I'm out in public. I found myself jockey-ing the setting until I finally decided to just leave it off. The design is pretty traditional, and a bit boring compared to the competition (like the Bose 700's).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobTheBuilder, we're glad that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      We appreciate your feedback about the app and design. This will certainly help us improve our products. Thanks for your review and for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best overall

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound. Very incredible comfort. And best of all, their battery life is crazy. I use them work Tidal Master sound quality and it’s like I’m there with the artists sometimes. I wish the interface on the app were better, and that I could change the voice of the menu when using them, but whatever. You won’t regret the purchase. And best part is, I can connect them (with a 3.5” Jack) to my vinyl record player (I use an Audiotechnica player) and the sound is exactly what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SirGloomy,

      We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the app's interface is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent all around headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that provide all day comfort. Noise cancelling was weird to get used to at first, but now I quite enjoy it. Sound quality is great for the price point. These do last my whole 8-10 hr work day building race engines with charging boosts during my breaks and lunch time. Finish on the plastics do not like solvents like brake cleaner or acetone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeanC, Amazing! We're very happy to hear you're enjoying the all-day comfort, excellent noise cancellation, great sound quality, and long-lasting battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headset ever!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound, the bass or even the way I can customize my sound through the app is just amazing! So comfortable as well! I can wear for hours without any discomfort!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AsiaF,

      It brings us great joy to hear that you are having such an amazing experience with the sound quality and the bass! We are thrilled that the customization options in the app and the comfort of the headphones allow you to enjoy your music for hours on end.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    perfect for everyday use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    comfortable for long wear. the noise cancelling is about what everyone says it is. blocks out about 80-90%, some frequencies still come through, but overall the average person wouldnt notice. very comfortable for long period wear. battery life is more like 20-24 hours but charges quick. wouldnt recommend them for any active like going to the gym since they're not waterproof, but for everyday uses and travel its the best price to performance set of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AsimK,

      We're pleased to learn that your Sony headphones are proving so comfortable for long periods and that you’re enjoying their noise cancellation performance. Thank you for your 4-star rating—it's fantastic knowing the quick charging and strong price-to-performance ratio make these headphones a top choice for travel and everyday use. The WH1000XM4’s combination of comfort and smart sound blocking really stands out.

      Thank you for choosing Sony—wishing you a fantastic day!
      DiegoV. Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the high price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are expensive but well worth it. The sound quality is amazing. It's got some bass but not too much. Unlike other high end headphone (coughbeatscough), there's some actual high end to this, so sound like symbols aren't lost. The active noise cancelation works a treat too, blocking out most things. It's not complete because there isn't a seal around the ears, but that plus the light weight, makes these things really comfy to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Slick design and great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 other pair of headphones, the boss quiet comfort and bowers and Wilkins px9. I found that the these are a middle happy ground. Comfortably is better than the px9 (but still not better than the bose) but better more punchy sound compared to the Bose (px9 are more clear and neutral). All this wrapped in a slick black design. Definitely in the top tier among witless noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chapis, Thank you for the awesome review! Good to know you appreciate the comfortable fit, punchy bass, slick and modern design, and excellent sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    I love these headphones!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not an audiophile by an any means, but the sound quality in my opinion is so nice! Comfort wise, I would say the band on top gets a little uncomfy after around an hour of wear.. I don’t tend to wear them for too long, but it would be something to consider if that relates to you. No worries regarding battery life, it holds up far longer than what’s expected in my opinion. Overall really nice, would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ANNAG,

      Thank you for choosing Sony!

      We're elated to hear that you enjoy the sound quality and battery life of the WH1000XM4. We appreciate your feedback regarding the headband comfort and will forward your comments to our dedicated Sony team as we strive to enhance our products. Thank you for your recommendation and thoughtful review!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall break sound quality and noise cancellation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great comfort for long commutes or flights. Sony approaches noise cancelling better than some of their competitors in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Theo!

      We’re so glad to hear the WH-1000XM4 is your go-to for long commutes and flights. We take great pride in our noise-cancelling technology, so knowing it stands out to you compared to the competition means a lot.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic Wireless Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these headphones. The setup was quick and easy and the app offers some great features to enhance the listening experience. The noise cancelling is fantastic and the headphones fit very comfortably. The best part is the sound quality, crisp highs, deep bass and low end, and the midrange is clean and not overpowering. I have been listening for hours on my first charge, and the app shows I still have many more hours left. Great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonR, We are glad you like the ease of setting up the app, sound quality, features, and noise-canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones! Regards, Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Work Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter bought these for herself and they work really well! She said they are comfortable, sound great, and work great at noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi redheadinky,

      That is wonderful to hear! We are so glad your daughter is enjoying the industry-leading noise cancellation and comfort of the WH-1000XM4. It’s always great to know our headphones are making a difference in someone's daily listening experience.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Brilliant Headphones, Best Sound Ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a hardcore Sony MDR fan for years (many studio models over the past decade and a half or two), and found myself on an emergency run to Best Buy after a new kitten in my house decided to gnaw through my line. I got the BB, and they had some of these on display... I'd never used noice cancelling before, so I put 'em on my head and turned them on. Whoa. I almost felt like they were sucking onto my head (they weren't, but noise cancelling isn't the same as noise reduction... it's a head trip). They sound as good as any MDRs I've owned, if not better. No lag when dealing with audio/video production or meetings, they last all day and night, and they charge super quickly. There are two types of interface on the phones themselves... two physical buttons as well as a touch-enabled area. I can see the value of the features of the touch sensitive tools, but if you're an old studio bay head like me, you'll appreciate that there's a free Sony app that you can use to turn off all that stuff. One thing to keep in mind... if you wear phones every day for hours a day, you might want to consider getting a darker color. The elements of time tend to show up with a bit of unwanted contrast on these lighter colored phones. Lastly, these things do come with a pretty long cable, so if you ever need to wire up you can do that. Via the app I mentioned, you can connect these to two different devices at once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi grimcity, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! I have used them for school and the gym and they have held up wonderfully in the two years I’ve had them. The noise cancelling works very well and they are so sturdy. I haven’t experienced them slipping at all which i am grateful for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EstrellaV,

      That’s great feedback! We are thrilled to know your WH-1000XM4 headphones have delivered excellent noise-cancelling and proven to be durable and secure for both school and the gym over two years.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    great noise canceling!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these so much! > $250 or less is PERFECT deal. I like these more than the XH-1000XM5 because these for easier storage in backpacks. Let me say 2 things, these are NOT GYM FRIENDLY. I do see people wearing these at the gym but the leather does not feel like it is meant for sweat or being wet for extended periods of time. I am biased because personally I prefer how wireless earbuds feel but defintely feel more like the type of headphones you would wear at an office, library, bus, or even home if you have loud roommates/neighbors. noise canceling is phenomenal! I love wearing these when I vacuum because if i turn the music loud enough, i can barely hear the vacuum! Touch controls: I gotta say that I am not a fan of touch controls, i would prefer physical buttons like the Bose QC45 Why i prefer these over the Bose QC45: Placing your hands over the right ear-cup temporarily activates and boosts the microphones and lowers your music/audio that allows you to hear your outside environment. Theoretically you can just jam out to music but if someone starts talking to you, this feature is the best! My only pain with these headphones is that they are heavy and get SUPER HOT after an hour or two. I find that after extended periods of time with the noise canceling mode on, my ears start to turn red and sweat. I hate this alot but it seems to be my personal experience with ALL noise cancelling headphones i have tried. The QC 45s are easier to wear for extended periods of time if that is more important to you but there is always going to be something that can be improved upon in every product so pick your poison QC45: Extended comfort + Physical buttons vs XM4s: Ambient Sound pass through + superior features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndresN, Thank you for choosing Sony! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot about the various wireless headphone options and decided these would work well for me. I have not been disappointed. The case is nice. Has a quality look and provides a good level of protection. The headphones look and feel high quality. Not at all blingy, more understated. The headband and ear pads are well padded and comfortable for extended listening sessions. Pairing is extremely easy. The phone app is well integrated and easy to use. The included quick start information is probably enough for most folks, but Sony has some great video's and more detailed instructions available online. There are only two physical buttons, and they feel positive and work well. The touch control using the right earpad is simple, and works well. The proximity sensor in the left ear cup pauses what you are listening to if you lift the left ear cup or take off the headphones. Holding your hand over the right ear cup mutes the level down so you can hear ambient sounds better, or have a conversation. The chat to pause feature works well, and can be turned off. If you start talking it pauses what you are listening to. The adjustment level for ambient noise works well and provides some graphic's that provide some guidance for various environments. A quick press of the power button brings a voice that tells you the battery charge status. The sound is impressive. Very impressive. I listen to a lot of high res music, I primarily use the LDAC codec and have been extremely impressed by the audio quality. Listening to high quality FLAC files you will hear nuances of the music you probably haven't heard before. LDAC really blurs the line between wired and wireless. I would recommend these to anyone that values quality audio and effective noise cancelling. Even without the superb noise cancelling these would be worthwhile for the audio performance alone. Sony got everything about these right, including the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Excellent, Thank you so much for your kind words. We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to these from your standard none-noise cancelling headphones and I must say the jump has been otherworldly. Noise cancelling works just like the words imply. You can always calibrate it with a push of a button if you find it lacking noise cancellation. Comfort is perfect. I usually wear these when taking a 20 minute nap listening to white noise. I sleep like a baby. Battery life has been phenomenal. App works great. Touch sensors work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EinMann,

      Great! We're thrilled that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Everything you could hope for in headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, very comfortable. Lightweight and very well made. Sound quality is excellent. Bass is well balanced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimS,

      Great! We're glad that you like the fit, comfort, design, and sound quality of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Probably my favorite headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned many expensive brands of headphones but these may be my favorite. Easy to pair with my devices, comfortable to wear and very effective in their noise cancellation capacity. They hold a charge beautifully, too. Glad I spent the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NotTechnicallySavvy,
      That's amazing! We're glad to hear your appreciation of our XM4. It's nice to know that you like the comfort, connectivity, long battery life and noise canceling feature of our XM4. Definitely worth every penny. Thank you for choosing Sony! - Marco Sony_US