Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 10736932
Customer reviews
Rating 4.7 out of 5 stars with 12616 reviews
(12,616 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality, Weight
Rated 5 out of 5 stars
Great option for the over-ear headphones adverse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have put off buying over ear headphones for a long time because I wear glasses and get headaches easily, so the thought of something clamping down on my head and resting on any pressure points really turned me off. But I've found myself going out and about more and my AirPods Pro were starting to show their age, so I grabbed these during a sale. I thought about getting the AirPods Max for awhile until I learned how much heavier they are compared to these. Lightweight was really crucial for me. I also preferred these "older" models compared to the XM5 because they fold into a smaller case. The sound is really fantastic and the noise canceling is much better. I still honestly can't wear them for a long period of time because I start to feel the pressure points on the top of my head and where they're pushing my glasses arms into my skull, but that's a me problem and not the headphones. I still use my AirPods sometimes, but these are better for flights and working in coffee shops or other noisy areas.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley,
You made the right choice upgrading to the Sony WH1000XM4! We're thrilled that you like the weight, design, sound quality, and noise canceling function of the headphones.
We also appreciate your feedback about its fit. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
My headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely buy it again Great sound, privacy sound and so comfortable to wear
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 4 out of 5 stars
Use them on the daily.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're seriously comfy, like a warm hug for your ears. And the sound quality? It's like rediscovering your favorite songs all over again. Plus, the noise-canceling feature is a lifesaver in busy environments. Oh, and the battery life? Impressive, to say the least. These headphones have definitely made my daily routine a lot more enjoyable.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, JonathanT! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality, Weight
Rated 4 out of 5 stars
Amazing but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are nearly perfect headphones. Extremely lightweight and good build with quality material. Airpod max might be metal and feel sturdy but they are heavier and create neck strain. The only thing missing from these are replaceable ear pads like the airpods. Considering they wear a lot it would be nice to replace them after a couple of years. Also sell fabric ones because leather is great only for a while and they do make your ears sweat and damp. That is my only gripe, they sound great, amazing anc, very compact, software updates get rid of bugs, very comfy, and they are arguably the best headphones out there. Factor in the price and this has to be the most underrated deal rn
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Headphones are Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage grandchild wanted these as a gift. They are beyond a doubt the best headphones that could've been purchased. High Quality sounds, comfortable to wear.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineA,
Thank you for your feedback! We are thrilled to hear that your grandchild is enjoying their new gift and that the sound quality and comfort have exceeded your expectations.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These cans are comfortable for long stretches, the adjustable noise cancelling makes people talking only a couple feet away complete disappear even without any music playing, ridiculously long battery life and holds a charge for weeks without any parasitic loss. You do need the app to get the most out of them, but well worth the money especially since they’re less expensive than Bose and Apple.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tman,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and long battery, comfortable to wear for long periods
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniel, thanks for these five-stars! We are very glad to hear you're enjoying the WH1000XM4's exceptional sound quality and their long-lasting battery life. We appreciate that you've mentioned their comfortable design as well! Thanks for choosing Sony! Sincerely, -Jenn.
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Love!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality. Comfortable to wear while working at my desk
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TeresaR!
We are absolutely thrilled to hear that the WH-1000XM4 is keeping you comfortable and providing great audio quality during your workday. It’s wonderful to know they are the perfect companion for your desk setup!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Rated 4 out of 5 stars
Sony WH-1000XM4 vs Avantree, Aria ME
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony WH-1000XM4. I would suggest them are worth the money. I work indoors in a very noisy factory. Desk Job. I do wear Glasses. I had the original Sony Noise Canceling Headphones for 3 Years or more. Bought the M4 for better mic for internet meetings and calls. A little better. Likes 1. Works with my workstation ( Laptop ) fast response low lag. 2. They stop Video and Music when taken off. 3. Comfortable to me. 4. Long Battery life. 5. Sound quality is very great. 6. Mics are okay for internet calls. 7. Noise Canceling. Is great. There are times I take them off and are surprised how noisy it is around me. Dis-likes. 1. App with phone. When I get an internet call my Phone and Workstation are connected the phone wants to grab first. I want the Workstation to have priority. Messed up some calls have to disconnect the Phone Bluetooth to reduce this problem. Sometimes have to do a full PC reboot. 2. No Boom Mic. 3. Mics are not good in noisy areas. Pick up a lot of background noise. 4. Hate the Google Assistant and Alexa. Should be removed. 5. App Location tracking. Phone override. Should be able to turnoff in app. 6. Speak to Chat. Glad it can be turned off with App. 7. Deeper cups. Ears touch hard plastic. Places for major improvements 1. Boom Mic!!!!! Removable would be nice. 2. Charging stand. One you can set on and charges when not in use. 3. Remove Assistant. 4. Deeper Cups or two different foams soft density outside and medium density inside. 5. More control with headphones through App. 6. Changes stay when not connected to Phone. 7. PC App to control headphones. I have the Avantree, Aria ME Headphones. Side by side with my Sony. I really like the Boom Mic. I DO NOT have to repeat myself as much. Because less background noise is coming through. I really like the charging stand. Very convenient. Sound on the Avantree is low, there is a lag, good for call or long meetings where you are the prime speaker. Thank you Eron
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eron,
Thanks for sharing your in-depth review of the WH1000XM4. We're glad to hear those great features that you are enjoying. Your feedback is also greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and sound is great ! Noise canceling is very good . Very nice packaging. Over all great earphones. Would recommend them.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaM,
It is truly wonderful to know that you are finding the WH1000XM4 so comfortable and that the sound quality has made such a positive impression! We are thrilled that you are enjoying the industry-leading noise cancellation, which is powered by our Dual Noise Sensor technology to capture ambient noise and cancel it out. It is also great to know you appreciate the Speak-to-Chat feature, which automatically pauses your music when you start a conversation, making these a truly "overall great" pair of headphones.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Rated 4 out of 5 stars
Great headphones but...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me first say that these headphones are super nice. They are great quality and super lightweight and comfortable. The sound quality and the compatibility with the app is also great. However, I did unfortunately have to return them. I have really sensitive ears and the noise cancellation would start to cause immediate ear pain. I tried changing the settings and the noise cancellation still caused pain to my sensitive ears. I do still recommend these even though they didn’t work out for me personally. But if you do have sensitive ears you may want to try out the noise cancellation in store before you purchase to make sure you don’t have the same issue I did.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi morgan,
We're glad that you like the sound quality, weight, and app support of the headphones. It's unfortunate that you had to return the headphones because of their comfort. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise-canceling feature works great; it effectively drowns out ambient noise, making them perfect for travel or noisy environments. They are incredibly comfortable for long listening sessions, and the battery life is excellent, lasting days without needing a recharge.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenC, Thank you for the 5-star rating! We're very pleased to hear you like the great noise cancellation, comfortable fit, and excellent battery life of your Sony XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones, love the battery life! I love music and love extremely loud bass and this does well! Quality is very much its price and love the smooth velvet feel. Noise canceling is amazing. Audio does not break or glitch when far from primary device either.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarisolL,
That's nice! We're glad that you like the audio quality, connectivity and long battery life of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t sure what to expect from these because some of the reviews were mixed but honestly I’ve never been so happy with a purchase. As a fearful flyer these were a godsend on my last flight and the sound quality is awesome. I love that you have an option to plug them in and be connected wirelessly. They are super comfortable and the battery lasts forever. Highly recommend!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olive,
You made the right choice! We're glad that you like the sound quality, wired or wireless connectivity, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Believe the hype: these are superb.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For once, a product actually lives up to the hype surrounding it. This may be the most celebrated set of headphones produced in the last 20 years. That praise is deserved. By now, these cans are regularly on sale, so don't pay full price ($350). Easily the best-sounding headphones I've owned, with exceptional battery life (I regularly get 30 hours of playback on moderate volume and Bluetooth before needing a recharge). Great carrying case, too. There are some recordings in my collection that I can honestly say I never really heard before until I listened to them with these Sony XM4s. Be sure to download the accompanying app onto your smart phone to get full use of all the features. I don' want to go overboard with praise, but the simple truth is this headphone set is the best investment I have made in audio equipment in the last 20 years. They're just that good.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jefe, Thank for you sharing your experience with your brand new Sony wireless noise canceling headphones. We are thrilled to know that your WH-1000XM4 headpones are the best investment you have made in audio equipment in the last 20 years. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Smartest Sony Gadget
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg what a master piece these headphones are. Very comfortable you feel as you if you are not wearing them, very light in weight. Sound quality is exceptional. Noise cancellation performance is excellent. I almost wear this 8hr a day when I work and it’s easy when you are in meetings, and when you are off meetings it’s blocks the background noise and gives an additional level of comfort to your ears and you’ll not be distracted easily.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound and build quality are very good, have a pair of air pods max and compering the two the Sony M4 are far more superior. Fits nice on the head are very light, I forget I have them on sometimes.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph,
Great! Thank you for sharing your feedback with our Sony WH1000XM4. We are very happy that you like the sound and oeverall quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony wh1000xm4
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I’ve owned. I am very sensitive to noise specially when studying, and these are perfect for canceling it. They are very comfortable, too. Battery lasts all day
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi collegestudent02,
Awesome! Glad to hear you found the perfect headphones that matches your needs and expectations. Nice to know that you are enjoying the great sound, noise cancellation, and long battery life of the WH1000XM4. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Excellent Bluetooth headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wearing Sennheiser HD280 Pro headphones, which sound great, but I needed something wireless and more feature rich for work use. I ordered the Sony WH-1000XM4 headphones based on a co-workers recommendation, and I am very glad I did. Sound - The audio quality is great for both voice and music. My HD280s are described as having a neutral audio profile, which is good for my studio use. The WH-1000XM4s have a more full profile to my ears, with a bit more bass and mid range. I like the audio profile, but it's easily adjustable if you don't. Comfort - These are very comfortable to wear for long periods of time. I have a large head (size 8) and these fit me fine. My ears get hot with the HD280s, but I have no problem wearing these all day (with a few breaks). Features - I found the app awkward at first, but managed to find everything I need. I remapped the custom button to turn Ambient Sound on and off, which is helpful in my home office environment. I also like the dual Bluetooth connectivity. This allows me to easily toggle between my work laptop and my phone audio. Overall, I highly recommend these headphones. They are expensive, but I feel they do their job very well.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're glad to hear that you purchase the WH-1000XM4 headphones. We always appreciate customers who take the time to give us their feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We value your feedback regarding the features of the unit. Thank you for the recommendation. Jay
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony Magic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. I was looking for a great noise cancellation/music specific over the head headphones, and everything I searched said these Sony headphones where the real deal. I can only agree. Very comfortable on the head. The battery life is really surprising me in a good way. Lasting forever. Great sound quality and noise cancellation. If you are willing to spend the money these are the headphones for you.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jalen,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
















