Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- |
- SKU:
- 10736932
Customer reviews
Rating 4.7 out of 5 stars with 12615 reviews
(12,615 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Best Noise-Cancelling Headphones I’ve Ever Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The noise cancellation is top-tier and blocks out almost everything, whether I’m traveling, working, or just relaxing. Sound quality is rich and balanced with deep bass and clear vocals. They’re extremely comfortable even for long hours, and the battery life easily lasts multiple days. Touch controls and app customization are smooth and intuitive. Premium build, premium performance—worth every penny.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SuryanshD,
We couldn't be happier to hear that your WH-1000XM4 headphones are providing such a premium experience across the board! It is fantastic to know that the noise cancellation and rich sound quality are enhancing your travel and work routines, and we are thrilled that the comfort and battery life allow you to enjoy your music for days at a time.
Thank you for being part of the Sony family
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Holy Grail of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for headphones I can wear for a couple hours on a plane with comfort. These are solidly around not on the ear. They sound superb with great bass and clarity up high. They support two BT device connections at one time. When you use only one connection it has 360 Reality audio and supports spatial audio from Amazon music and Tidal. It actually is optimized for Tidal's phone app. It measures your ears and outside atmospheric pressure and optimized noise cancelling. The noise cancelling really works well. It also works with Google Assistant and Alexa. Pretty feature packed.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fraamus, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
High quality noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones one of the best ones you can find in the market. I bought them for my upcoming international trip and wanted headphones that have good noise canceling feature. They performed better than I anticipated, my trip was over 16 hours and headphones battery lasted way longer than this, engines noise was barely audible. I was able to wear them for most of the flight without any ears discomfort. In the past I purchased Beats Pro but in less than an hour my ears were hurting from wearing them.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexS, Great! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
GREAT noise cancellation in loud environments
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth it! I started off with the regular AirPods, then got the AirPods Pro. The AirPods Pro have a good noise cancelling for everyday use but these Sony’s are impressive! The noise cancellation is the best I have ever used. I have an auto detailing business and always use them when I am working. They do a really good job at noise cancellation, my gas pressure washer, vacuum etc are very loud. These headphones do wonders when it comes canceling all that noise. If these can handle my loud working environment I’m sure it they can handle whatever type of environment you are in. I have seen the decibels get up to 100 according to my Apple Watch and these headphones make the noise very tolerable. I can still hear my machines working but at maybe 20% of the actual noise they make. The battery life is great! I got these on sale for 279. I have seen that sale happen often. They are worth the price! The Sony app is also easy to use and you can have these headphones paired with 2 devices. The controls on the side of headphones are easy to use and took me a bit to get used to since its a swipe motion instead of a clicks (airpods).
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan, Awesome! Thank you for upgrading to your new Sony headphones. We're glad to hear you feel that the WH1000XM4 is worth its price and good to know you're enjoying the industry-leading noise canceling feature, long-lasting battery life, intuitive app, user-friendly side controls, and the multipoint connection feature of the unit.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Absolutely Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I have had to date! Would recommend. They come with a case and have excellent battery life. You can connect 2 devices to them simultaneously. Very light weight and comfortable to wear for extended periods of time. Noise cancelling is some of the best and the app offers tons of customization options.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan, Good to know that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay
- Pros mentioned:Battery life, Comfort
Rated 5 out of 5 stars
Sony WH-1000XM4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best ANC headphones you can get. I use these everyday and charge only twice a week. I commute by train everyday on the NYC subway and it’s very noisy but with these headphones when ANC kicks in it takes all the noise away and I’m in my own little world enjoying my music as I sit for my stop. Extremely comfortable headphones and have worn them for 3 hours straight without any ear pain. Yes if the weather is warm they will head your ears up and cause sweat. Be careful using these outside in the rain. They don’t react well to water. As they should since they are not water proof.... There are firmware updates once in a while and I believe the app may be set by default to grab them automatically if connected to wifi. App is also great just wish they didn’t remove the sound simulator that was in the app for the XM3. I bought the black and midnight blue color for my wife. Honestly they look the same. The midnight blue is very close to black. I should have bought the silver instead. No big deal though. Please be warn that if you have an apple device you will only be able to use AAC codec not LDAC. Also the bass response is clean and can further be adjusted via EQ on App.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Excellent device!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has everything I need; great audio quality, comfy and long lasting battery.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamA, Thank you for this amazing review of your Sony WH-1000XM4 headphones! It's wonderful to hear that they meet all your needs with their excellent audio quality, comfort, and impressive battery life. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these! They are so comfy, lightweight, good Bluetooth connection, and great sound. The noise canceling and ambient sound control are great features. I’m no expert in headphones, but these work just fine for what I need!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megan, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Rated 5 out of 5 stars
Sound Quality!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound for the price! I contemplated getting the AirPods Max but this has just as good sound if not better, good battery life, and much lighter while wearing. Only thing I wish it had was easier connection and device switching that you get with Apple headphones.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nolan, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
If only it could cancel airplane engine noise!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay here is the real deal. It's an excellent set for around the house, making phone calls it's comfortable as can be but when it's tested against the Bose 700 on a real airplane it's not the device you're going to want for air travel! But I actually prefer it around the house because it's so darn comfortable! I walked into return it but I realized I really like it for home phone calls and just walking around the house using it with the phone, tv, computer. Sound quality is excellent I can see why there's so much hype about it. Noise cancellation for walk around the block and to function around the house is perfect! And it's actually really great in traffic. Where it's not great is on an airplane. That's it I'm going to give it five stars with the caveat that noise cancellation on an airplane could be much much better! It's actually superb for phone conversations picks up right away and everyone says it's super clear and the reception is super clear. So, yes, five stars because if you're not flying it's definitely five stars.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TakeACall, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing battery life, compact enough to easily travel with, and the audio quality is insanely good! I have a small head, so most hats and headphones don't fit me and this is no exception. So if tou also have a smaller head, you may also experience it sliding back and forth/off your head, especially if you're moving (running, bending over, weightlifting). I've found products online that should help by creating a smaller bridge, but haven't purchased it yet. Again, this is normal for my experience so I'm just happy that there are additional products I've been able to fine online that help fix this.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mich,
That's very nice to hear! We're happy that you're enjoying the battery life, compact design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Stamp of Approval!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not recommend these headphones enough! They check off everything you will ever need. Great noise cancelling, comfort, CRISP AUDIO QUALITY, build & battery life. I work in the media industry as a video editor and when I'm not using studio headphones these are my go to for everyday usage. Video editor stamp of approval/
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Happy with my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, sturdy and great sound quality. The swipe features are pretty cool also. they get a little hot though when you have them on for long periods so i used them through the hood of my sweater when i was on a flight last week. Even with that I would still recommend.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawson, thank you so much for the fantastic review! We're immensely pleased to hear that you're enjoying the comfortable design, great sound quality and swipe features of your Sony - WH1000XM4. It sounds like they're certainly a great fit for your needs. We also appreciate you mentioning the heat buildup during extended use, that's a helpful feedback, and we're glad you found a creative solution during your flight! It means a lot to us that you'd still recommend them despite that. Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing headphones. Comfort, noise cancelling, battery life, sound quality all top notch. Can't beat it for the price.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Headphoner! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones I ever purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are kinda insane. The noise canceling is so amazing you can’t hear a single thing once you have them on. They’re comfortable and light weight. Plus the battery last a very long time. I definitely would give this a 5/5 score.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaS, Thank you for the great review! We're glad you like amazing noise cancelling feature, comfortable fit, lightweight design, and excellent battery life of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Rated 5 out of 5 stars
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OH MY GOD. The music sounds soooo amazing. Listening to Washed Out makes me feel like I'm gravitating lol. These headphones are great. The main reason I bought these headphones is so I can connect to two devices. Connecting to 2 devices are a blessing because I'm on my laptop and phone all day and switching between the two without disconnecting on either is awesome. On my galaxy buds, I don't have to disconnect but I have to click on the Bluetooth on both devices to switch. With these, I don't have to. I'm using the free trial on Tidal and I listened to music with the 360 spatial audio. It sounded ok, but it's not that special to me. I still download my music (not tedious at all lol) so I will continue to use the app my music on and use Tidal until the trial runs out. The Tidal HIFI music doesn't have enough bass for me tbh. The touch controls are great. My only complaint is that I wish they were on both the left and right side. Maybe I just got spoiled with my Galaxy Buds or something, but for now just having touch controls on one side is kinda annoying. Long story short, these headphones are AMAZING and I'm glad I bought these while they were on sale.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maya, Wow! Thank you for this amazing review! We're very pleased to hear you like the sound quality, multipoint feature to switch between your laptop and phone, 360 spatial audio, great touch control function, and overall features of your headphones. We appreciate your feedback about not having the controls on both sides. We take into consideration all feedback to improve the performance and quality of our products.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Great headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2024 and it's still a great headphone that delivers crisp and clear sounds. I know there's an updated version, but this one still delivers and is cheaper than the updated one. Connecting to a device (or even devices) is seamless. Battery life is pretty good, can easily last a whole day and still have some juice left. Overall, it's a worthwhile investment and it even comes with a carrying case.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, JoeyH! We're glad you are impressed with the sound quality and performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Rated 3 out of 5 stars
I was happier with bose
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a Bose and Apple guy. Then I bought Sony. I’m a fan of Sony. But the Bluetooth connection on this headset keeps dropping. It’s not as intelligent as Bose when automatically switching between my phone and fire tv. The touch controls were annoying, I had to disable it so now I can only control the volume via my phone or tv - but worth it to remove the annoying feature. Sound quality is better than Bose but not by much (q35). It’s tighter than my Bose and pressing on my ear so I have to take a break when wearing. Noise canceling is better in Bose. Great to wear if you have glasses.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rion,
We are glad we could earn you as a fan and that you recognize the superior sound quality of the WH-1000XM4 headset! We apologize for the issues you are experiencing with the Bluetooth connection dropping and the multipoint switching not being as seamless as you'd like; this is often linked to the "Prioritize Sound Quality" setting, and we recommend changing it to "Prioritize Stable Connection" in the Sony | Headphones Connect app to improve connection reliability. Regarding comfort, the clamping force is a design element for optimal acoustic sealing and Noise Cancelling performance, but we are sorry to hear it feels tight. Your decision to disable the touch controls is a valid way to customize your experience. If the disconnection issues persist after changing the setting, please ensure your headset firmware is up to date, or contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Stylish and Comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lived up the hype!! It is so comfortable also lasted me throughout my 48 hour travel/flight. Totally changed my flying experience with its noise cancelling feature!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JingO, That's awesome! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
Excellent headphones, defaults notwithstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an excellent pair of headphones. I was cautious about wireless headphones after using Audio-Technica M50Xs for about five years, but the sound quality with these headphones is almost indistinguishable from a wired connection. I was not a fan of the out-of-box sound setup, but the equalizer is very user-friendly and allowed me to quickly find the right balance for me. I strongly encourage anyone who uses these headphones to immediately go to the equalizer in the app, since the default sound setup is a little hollow and wet. The headphones have excellent battery life and hold a charge quite well; I use them for several hours a day and only need to charge once a week. The noise cancelling effect makes me a little dizzy so I appreciate the option to turn it down. I also appreciate that the effect turns off when the microphone detects that you are talking. My only real complaint, as before, with these headphones is that the defaults don't sound too great. The app offers wide customization, however, so it's not a big complaint at all.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent,
You made the right choice with the Sony WH1000XM4! We're glad that you were able to set it up to your specifications. Your feedback about the default settings is greatly appreciated.
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
















