Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Met Needs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nephew wanted head phones that fit well and produced great sound at a reasonable price. These head phones meet all these standards.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JB28!
Thank you for the positive review of the WH-1000XM4 headphones.
It is fantastic to know that the headphones were such a great fit for your nephew!
Beyond the fit and excellent audio, your nephew will also appreciate the industry-leading Active Noise Cancellation, which helps block out distractions for pure listening enjoyment.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best Headphone Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is amazing!! I bought this product while it was on a flash sale, and this was one of the best investments I have ever made. The headphones sit comfortably on your ears, the sound quality is smooth with a sturdy bass, and the noise cancellation is astonishing. The battery life is great too as it can last for almost 20 hours for me. I mainly use it for the gym, and I could go on without charging it for a whole week. With a built-in swiping feature, I am also able to skip through songs and hold down the headphone to muffle the music and listen to outside noise. I highly recommend this product to anyone looking to buy nice headphones for a decent price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunY,
You made the right choice! We're glad that you like the comfort, sound quality, noise canceling function, battery life, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The sound quiz gray The equalizer is good especially when you put ANC on. You can't hear anything around you dead quiet would recommend for anyone who loves music or watching movies at home
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaneDiesner Great! We're pleased to hear that you're enjoying the sound quality and noise canceling. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphone works great when you need quiet time for work/studying! I wasn't able to hear family members talk when I had the headphones on. I love the color and the sound quality is chefs kiss. long battery life as well and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tinonka, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Worth it but there are even options around!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound so good. Honestly the momentum 4’s have just a little bit more bass but these ones sound clearer on every aspect. For sale around black friday I got them for around $229 I believe which is a STEAL. I would invest in these honestly unless you have the money to get the XM5’s. Another cool thing about these is that they fold unlike the XM5’s. If you want a good pair of headphones I would go with these. You won’t be disappointed with the sound and bass. Also for more bass make sure you customize the equalizer on the app.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JRos, Thanks for your feedback and we are glad that you like your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony Wh1000xm4 you may be stolen but will be rem….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I miss them so much! I recently graduated college with my masters and love using them to study or simply being deep in thought with the ANC feature. However they were stolen. Now I only have the memories of studying together, getting ready for football games, long walks, and helping me with my mental health. Holding one hand on one ear cuff was a killer feature so I can talk and hear my surroundings. I highly recommend and I know the M5 may be even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JevionteN, Thanks for sharing your experience with the Sony WH1000XM4. We're sad to hear that your headphones we're stolen. Unfortunately, Sony headphones do not come with a tracking device technology to track when lost or stolen. We highly recommend contacting authorities to report this incident. On the other hand, we appreciate that you'd recommend this headphones to other and we hope that you'd still consider our products in your future purchases. Thanks and regards, -Craig
- Pros mentioned:Bass, Sound quality
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Best headphones I have had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I previously was using AirPods and since I am constantly on video calls, it was causing a lot of inner ear pain. These were a HUGE improvement. They provide noise-canceling without hurting your ears and fit over my larger head and glasses. Totally worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mgtibbits,
You made the right choice with the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound and comfort, poor noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and super comfortable! The battery is also amazing! The only reason I took off a star is that the noise canceling is not the greatest. Even with all the settings optimized for the best experience, I still find myself being able to hear what’s around me. Additionally, I have been told that others can hear what I’m listening to even if the volume isn’t that high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPedro, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. We understand your feedback on the noise canceling feature of our product. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Outstanding Headphones!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried and tested many different Headphone manufacturers from very expensive to average price and these by far exceed all of them in both sound quality and comfort. I purchased this pair as a backup to my initial pair that I purchased years ago.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Vinman,
Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!
Thanks for choosing Sony, have a nice day! -DiegoV
- Pros mentioned:Battery life, Sound quality
Bang for your buck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality audio and great battery. The noise cancellation and transparency mode work really well. Great pair of headphones to carry on an airplane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi notAI,
It is great to hear that your WH-1000XM4 headphones are proving to be such a great travel companion! We are glad that the combination of high-quality audio, long battery life, and effective noise cancellation is making your flights more enjoyable.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s really good! The sound quality is great and the battery lasts really long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SadieG,
We’re thrilled to hear that you are enjoying the great sound quality and impressive battery life of your new headphones! It’s wonderful to know they are meeting your expectations. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and very comfortable. My only issue is that when you press the power button when the headphones are on it is supposed to tell you how much battery life is left but it always says battery is fully charged even when that is not the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello George, thank you for sharing your thoughts on the exceptional sound quality and comfortable design of the WH1000XM headphones. We apologize for the battery life issue you’re experiencing. To help resolve this, please check the Sony Sound Connect App to see if the remaining battery percentage aligns with the voice guidance you hear when pressing the power button. If there's a discrepancy, we recommend updating your headphones to the latest software version, as well as ensuring you have the most recent version of the app. If the problem persists, please feel free to reach out to us at sociasupport@am.sony.com. When contacting us, kindly include your name, Best Buy username, headphones model number, a description of the issue, and your phone number. Thank you for choosing Sony! Sincerely, -Jenn
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Sony Excellence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Bose, I've had Beats, I've even had JBLs. Nothing beats the sound quality and noise cancelation of these headphones. The battery life is great and these were super easy to pair and update to my Galaxy S20. The touch controls can be a bit finicky at times, but nothing too major.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, You've made an excellent choice! We're very happy to hear you're enjoying the excellent sound, long-lasting battery, easy Bluetooth pairing, and industry-leading noise cancelation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Its very nice :D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. However they do shut off randomly but that could just be bc my phone sucks. I like the noise cancelling feature and they are incredibly comfortable. Very nice :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MEOWM,
We're glad to hear that you like your WH-1000XM4 headphones and find them comfortable with great noise canceling. We're sorry to hear about the random shut-offs, and we can look into that for you.
This issue is typically not caused by the connected device. A common reason for this behavior is the "Automatic Power Off" feature in the Sony Headphones Connect app, which can be configured to turn the headphones off when no music is playing. If this isn't the case, please try resetting your headphones as this can often resolve minor glitches. If the problem persists, our support team is available to provide more detailed assistance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are truly noise cancelling. I love wearing them as I teach online and have many papers to grade. Well made quality headphones, very comfortable, great sound. Turn off automatically to save battery when I take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello happycamper, We are glad to hear about your awesome experience with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Comfort, Weight
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality headphones!! My 19 year old son bought this a few months ago and loves it. Lightweight, comfortable and the battery life is wonderful. This is a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wifi, lovely! we're glad you and your son love our industry-leading noise canceling headphones! the WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphone that are versatile and comfortable. I use these headphones for when I play my PS5 because it comes with a aux cord. Not a lot of high quality headphones still have aux ports on their products, and I love that Sony still does. The sony app also does a good job of helping you EQ your sound, which beats JBL's app in terms of quality and function. I would suggest spending the money to get these headphones because they will last a long time. Sony makes great listening products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerE, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4 paired with your gaming console! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Get it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best sounding headphones I’ve owned. Super comfy when one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gigsc11,
We’re so happy to hear these are the best-sounding headphones you’ve owned! We’re glad you’re finding them super comfortable for your listening sessions.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and sound. Sony did not disappoint with this !! Very light weight and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luped, Thanks for sharing your experience. We're happy to hear that you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig