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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12615 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 12,615 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Small But NecessaryUpgrades from the Xm3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is my favorite. It provides the best noise cancelling in the market, has superb comfort, and an app that doesn't drink. It is definitely a bass heavy sound signature to start but the app allows for in depth eq adjustments. Included, you can now use the eq with ldac so that's a huge bonus. The touch controls work great, the headphones now pause when you take them off and auto start when you put them on. The call quality is far superior to the 3s. Overall, these headphones are well worth their price. I use them 5 to 6 hours a day at the office and am more than happy. Also I wear glasses and have big ears if you're worried about that. No comfort problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent sound and top-notch noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    A travel must have!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first pair of noise-cancelling headphones. I didn't think that was really a thing until I was drying a load of laundry AND cooking with the fan on and didn't hear either. These are exactly what I need and wanted and more. I've never known that headphones could pair to multiple things at once and you could switch between devices seamlessly. The battery lasts a good amount of time and charging is simple. I will never travel without these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Caressa,
      Congratulations on your first pair of Sony noise canceling headphone. It's nice to hear that you are amazed by the superb noise canceling capability of our XM4 and long battery life. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Fabulous Headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d assumed noise cancelling headphones were a mythic unicorn, but if unicorns exist, these headphones are it. A lifesaver. Great battery life and comfortable to wear for great duration.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SilenceIsBliss,

      Amazing! We're glad that you are enjoying the noise canceling function, battery life, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! The sound quality is amazing and is very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CharlesH,

      Thank you for choosing Sony!

      We're elated to hear that you love your WH-1000XM4 headphones and appreciate the sound quality and comfort. It’s rewarding to know they’re enhancing your listening experience, and we truly value you sharing your positive feedback with us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    WH-1000XM4 Review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Sound quality (9/10), build quality (9.5/10), long battery life (consistent ~30 hours on full charge), quick charging, being able to connect to 2 devices at once (so underrated if you use your phone and laptop back to back for the same tasks). Cons: The app has been buggy on and off for me (sometimes reactivated speak-to-chat in the settings after an update). The charger cable could've been longer. Sometimes, the touch interface mistook my tapping (pausing/resuming) as swiping (previous/next). Extra notes: At some point they were beeping for no reason, so I had to factory reset the headphones a few times (which did fix the issue). Do not use these for picking up phone calls or for voice chat! Summary: Very good headphones for students if you're only focused on the noise-canceling, audio quality, and build quality. However, the software is a bit buggy, so I would recommend trying them out when they're on sale and taking advantage of the return window if you're on the fence about them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mimi, Thank you for your honest review! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    can't go wrong with this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfy, pretty decent sound quality, excellent noise cancellation and battery life...not sure if it is sturdy enough though, time will tell

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi notapoweruser, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 4 out of 5 stars

    Well made sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Solid bass and good battery life. But sometimes the headphones would kick me out of silent mode for ambience sound for the little sounds even when I set the settings not to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SalvadorA, Thank you for the feedback on your experience with your Sony WH1000XM4. We're happy to hear that you like the great sound quality, solid bass, and excellent battery life of this headset. Please follow the steps on this link if the headphones kicked you out of the noise canceling mode: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
      Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Best of the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones with ANC. Period. Comes with a case and usb type c cord. (Could be longer). Light weight and comfortable on the ears. You have download the app on the phone to fully utilise all the settings. At 279 it is really excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyro,

      We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the supplied cable is greatly appreciated. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones and incredible battery life. great find

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, HenryB!

      We are so pleased to hear that you find your WH-1000XM4 headphones to be "Very good" and that you are enjoying the "incredible battery life!"

      We designed the XM4s to deliver exceptional sound quality and industry-leading noise cancellation coupled with long-lasting power, making them a truly great find for your daily listening needs.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling works great and the sound is amazing Battery life is so long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VasthieP,

      That is fantastic feedback! We are so pleased to hear that you are enjoying the amazing sound, the effectiveness of the noise canceling, and the exceptional battery life of your WH-1000XM4 headphones. We designed these for long listening sessions with absolute audio quality, so your review means a lot to us. Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Wireless for audiophiles

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. So comfortable. I don't need to charge them for days at a time. Good eq, not overwhelmed by bass like beats. Highly recommended for audiophiles wanting to go wireless.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gregphomet, That's awesome! We are glad you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely noise cancelling headphones. Deliver good sound quality and are comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrianS,

      Thank you for choosing Sony!

      We're elated to hear that the WH-1000XM4 headphones have delivered excellent noise cancellation, sound quality, and comfort. Your feedback encourages us to continue creating products that enhance your listening experience in every way.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a lot of headphones. Sony, Bose, KEF, Sennheiser, Audio-Technica, B&O, Klipsch. Some wireless, some wired, some with noise-cancellation, some without. Open-back, close-back - like I said, a lot of headphones. Day-to-day usage, I've been using AirPods since December 2016, and then AirPods Pro in November 2019. Been using those as they're insanely convenient and sound good for what I use them for. The Sony XM4 is by far the best set I've ever used. Incredibly comfortable, fantastic sound, decent but not overbearing bass, a comfortable soundstage, and the best noise cancelling I've ever had. The trade off that is losing Apple's convenience factor and Spatial Audio is more than made up for with just how great these sound. Bonus points for 3D Audio (if you can find it) and the customizable EQ.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jpeter,

      You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound, quality and battery life are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user904934,

      That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and great sound. I bought it as a gift to my daughter and she loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, CarlosL!

      We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.

      Thank you for choosing Sony for such a special gift!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound and comfort of fit are both excellent I would definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Sugarfoot!

      We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.

      Thank you again for your strong recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and noise cancellation is fantastic. The battery last too long. I have other headphones but this one is best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeff!
      It brings us great satisfaction to hear such positive feedback about your WH-1000XM4 headphones. We're happy to know you find the sound and noise cancellation fantastic and that the battery life is a big plus for you.

      This model is designed with our powerful HD Noise Cancelling Processor to deliver a truly quiet and immersive sound experience.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Get these!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these a a present for my father. This man is not a very techy guy so getting something that was user friendly was very important. He loves his headphones. The sound quality is amazing. They’re very easy to connect to his phone and the battery life is phenomenal. I definitely recommend these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GesN,

      You made the right choice! We're glad that your father is enjoying the sound quality, battery life, and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The chance to get a 400$ gift card

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I genuinely like the headphones they sound good especially what made them better is the customer service was fast also the headphones have great sound quality better then the Apple one I have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LuisJ,
      That's awesome! We're glad that you are enjoying your WH1000XM4 for its amazing sound quality and also for the customer service you received. Thank you for choosing Sony! - Marco Sony_US