Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The minute you put these on you can feel/hear the difference. They are definitely noise canceling and are super comfortable. With the app switching from device to device is seemless and changinging the settings for the headphones is super easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeana, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound cancelling ability. They really do tune out about 95% of ambient noise and I live in quite a busy/loud home. The bass on these is great too and they’re quite comfortable for extended wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
We're glad that these headphones have lived up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Amazing Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, Ive had them for quite some time now and they still feel fresh out the box. The bass is amazing, it almost shakes your head, and the quality of the sound is just unimaginable. Something you need to tryout for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IkerD,
It is wonderful to hear that your WH-1000XM4 headphones still feel brand new after all this time! We are thrilled that the powerful bass and immersive sound quality continue to provide you with such an amazing listening experience. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
The best of the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM4's after owning the XM3's for over a year. I was a bit nervous at first after hearing a few comments on a difference in sound signature on the XM4's but have yet to notice any significant change. While the rock solid sound quality remains very similar to the XM3's there is a noticeable improvement in ANC on the XM4's. I have used almost every high end wireless ANC headphone on the market and every time go back to this pair. It's the perfect combination of comfort, quality, and performance at a reasonable price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezra,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Awesome Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, by far the best wireless headphones that can deliver the greatest noise cancelling, while also delivering a good sound experience. The headphones themselves and its inner system is solid, and its sound quality is great. Its also been a bit since i've got them and theres no signs of wear and tear or battery deterioration yet. The only nitpick to make is its accompanying app for your phone, and while it can give you more customization for the headphones, the app is buggy and currently isn't letting me update the headphones software. Regardless, the headphones and its bluetooth, noise canceling, and wired mode are all top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharyM,
Thank you for sharing your wonderful experience with us. We're really glad you like amazing sound, build quality, and noise cancelling features of your headphones. We're sorry to hear the issue that you are having with the app. Please try to uninstall and install back the app that may help resolved the issue. You may also try to install the app using a different phone so we can isolate the issue.
If you need additional support, please free to contact us contact us by sending an email to socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
The best noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought an older version of these headphones years ago. Somehow they have improved the quality of the sound produced. With the multiple ways to hear ambient sound when needed, this model will stay my favorite. The battery life is also second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrik, Thank you for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
The best investment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones totally deliver on the noise cancelling feature. I bought the headphones to reduce the noise from my upstairs neighbor who walks like a stampeding elephant. I wear them 24/7 to listen to music or watch TV. I would say the only issue is when you connect 2 devices via Bluetooth, there is a bit of interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shaya,
We are delighted to hear the WH-1000XM4 headphones are delivering on noise cancellation and helping you find peace from your noisy neighbor—that is exactly what we aim for! Regarding the slight interference when connecting to two devices via Bluetooth, we recommend using the Sony | Headphones Connect app to change the Bluetooth connection quality setting from "Priority on Sound Quality" to "Priority on Stable Connection." This small adjustment often resolves connection stability issues and interference when using the multipoint feature with two active sources.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable. They are great at noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCDC,
We are thrilled to hear that you are enjoying the WH-1000XM4 headphones! It is also great to know you find them very comfortable for extended listening sessions, and we're especially pleased that you think the noise cancelling performance is fantastic.
Thank you for the five-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Better than Beats. Perfect for multitasking.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for work. I can have these synced to my laptop while I work but switch over to take a call on my cell with just a double tap on the ear. Comfortable enough and long battery to wear all day. Noise cancellation is great. I even took a nap with them on and it was complete silence lol (I live in NYC by a hospital) Better than Beats by far I think. Programmable features on the app as well is great to customize function. Speak to chat feature is cool too. The AUX port option is great for watching inflight movies during flights because we all know the ones they give out are terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandalore,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Truly amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I rarely leave reviews, but these headphones are worth the effort! They’re lightweight, fit great, connect without a hitch, and sound magical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ozzy,
You made the right choice! We're glad that you like the weight, fit, connectivity, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
The Best Get Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man, where do I start, I am a Tech Addict and have all the newest headphones out and I have been using the Bose 700’s for months as I have came to realize those were the best available while I waited for Sony to come out with the XM4’s. It was worth the wait. The sound is great, the Bluetooth connection to two devices was much needed as Bose had that as well. I will say that the Bose 700’s are in fact more comfortable and are for sure better for phone calls but sound, looks, battery and the app for the Sony XM4’s have them beat. I still use both but lean towards the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerola, choosing the Sony WH1000XM4 headphones will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Excellent Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Sony headphones after reading positive reviews. They haven’t disappointed and the noise cancelling feature seems better than my AirPods. Time of use after charging is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerH, thank you for your positive feedback!
We're thrilled to hear that you are enjoying your Sony WH-1000XM4 headphones. Your appreciation of the noise-cancelling feature, especially in comparison to your AirPods, is greatly valued. We're also glad that the battery performance after charging exceeds your expectations.
Your satisfaction with our product is our top priority, and your review encourages us to continue delivering high-quality experiences. If you have any further feedback or need any assistance, please don't hesitate to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Comfort, Sound quality
Fantastic! Even better than XM5!
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I love these headphones! They are a lifesaver on flights, the noise cancelling is some of the best on the market, as is the audio quality. The foldability is another benefit, and they are comfortable to wear over long periods of time. I would even say the foldability and wearing comfort make it better than the XM5 model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnerP,
That's very nice to hear! We're glad that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Premium sound at an accessible price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfella,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Comfort, Sound quality
Smooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesone head phones comfortable really nice base is perfect and quality is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerryB,
Perfect! We are truly happy that you are satisfied with the audio quality and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Bass, Sound quality
Great noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of box, these headphones didn’t require any tuning and sounded great. I connected it to my tv to watch movies with and I felt it was great compared to other Bluetooth headphones. I personally like bass so that’s what separated it from the other headphones I was looking at and I listened to In store. They have an auto noise canceling feature when you put them on. Also, I noticed when I talked, the headphones turned off noise cancellation so I was able to hear everything and have a conversation. After not talking for a few seconds. The noise cancellation turned back on. That was the coolest feature I ever saw.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Henry, Thank you for this awesome review! We're very happy to hear you're enjoying the deep bass, industry-leading noise canceling, and overall feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
These are the good ones.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, well documented controls, fantastic noise cancelling and battery life good enough that you can forget to charge it for days. Fantastically packed with features that make it a daily driver for the home office. Even though it has the drawbacks of bluetooth when it comes to sound quality, I barely notice with this headset. Only thing I could pick at is that the inbuilt microphone could be a little better, which might make the ambient sound function more bearable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kbstep, we're glad you are enjoying our product! We understand your feedback regarding the microphone of your SONY unit. You can change the settings of the Ambient Sound Mode by connecting the smartphone (with the “Sony | Headphones Connect” app installed) and the headset via Bluetooth connection. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Great Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and wireless. This is our second pair. My wife loves the color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dino,
Thank you for choosing Sony!
We're honored to hear that you’re enjoying the great sound and wireless features of the WH1000XM4 headphones. It’s wonderful to know this is your second pair and that your wife loves the color. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Recommend for hyperacusis
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to help with hyperacusis and auditory processing issues and I recommend them. The active noise cancelling is great and surprisingly adjustable through the app (which you need to download to use them). I wear these every day and they especially help in places that are loud or have a lot of background noise. They are comfortable and the battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AveryD,
Thank you for your recommendation and we are delighted to hear that the noise canceling feature of our WH1000XM4 was able to help you deal with hyperacusis. Also, having a long battery life and comfortable design, listening to music is enjoyable. We will do our best to create more products like this that can help and entertain our valued customers. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Sony XM4 headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price they are an excellent choice. Really nice sound, very good at noise cancelling and are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KNiel, thank you for your wonderful review! We're excited to hear that you're enjoying your Sony WH-1000XM4 headphones. We put a lot of effort into ensuring they deliver a premium experience with exceptional sound quality, industry-leading noise cancellation, and a comfortable fit, and we're thrilled that you feel they are an excellent choice. Your feedback means a lot to us! Thank you for choosing Sony. Best regards, -Dominick