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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12615 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 12,615 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Last Headphones You'll Ever Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these every day. I sit, walk and workout while wearing them and can wear them up to 4-6 hours. They can get a little warm when doing cardio, but any over-ear headphones will have that result. I've even dropped them a few times and haven't had any issues. They're the highest quality headphones on the mass market and I'm more than likely going to purchase the earbud version of these. The app integration is seamless for controlling levels & details (both on apple and android.) You can plug them in the aux or bluetooth it up, either way the sound is clear no matter what. Love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aphillips2096,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headset ever!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony headset is so comfortable to wear. After 16 hrs on a plane, my ears don’t ache because of the supreme padding. I bought Bose, which are supposed to be the best, don’t waste your money on the Bose. The Sony really is noise cancellation! Even screaming babies & loud crying kids on a plane were silenced. I will buy another Sony headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CLinSonoma, we're glad you our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Loved the headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony XM4 headphones are amazing! They're lightweight and compact, making them perfect for travel. The noise cancellation is fantastic, and I love how easy it is to control the volume and answer calls with just a simple touch on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tejaswi, Awesome! We're glad you like the lightweight and compact design, portability, fantastic noise canceling, and ease of use of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Excellent bass, yet clear vocals. I use it for rap music, but all other music sounds excellent. I am using them wired mostly, so I cannot comment on the use of the noise canceling yet. But I have tried it out, and it blocks out a lot of noise. Beautiful matte look in midnight blue. I love the case and accessories. The only issue I can point out is the top of my head hurts a bit from the headband after an hour use, but its not enough to knock a star off. The ear pads are very plush and comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kari, We are glad that you like most of the features and capabilities of your brand new Sony wireless headphones. Sorry to hear that your head hurts a bit after using the unit for an hour. You can always adjust the length of the headband according to the size of your head for a more comfortable wearing experience: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html.

      WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Its packed with super easy and useful features, such as speak to chat, touch controls, voice assistant, etc. The app is also very useful! All around, great headphones. The Noise Cancelling is INSANE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyS,

      Great! We're glad that you like the noise canceling function, Speak-to-Chat, touch controls, voice assistant feature, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best purchase of 2020

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic headphones. The earcups are very soft and comfortable. The headphones are not so tight that they hurt my head after a few hours. They are tight enough that they stay on securely when I move my head about, though. The headband's cushion is comfortable and don't flatten my hair. I've been wearing these every day for my 8-hour work from home days and can confirm that the battery life, sound quality, and comfort are top notch. Noise cancellation is excellent and even when I'm listening to quiet classical music I can't hear my family talk right next to me. Absolutely fantastic. Pairing with my iphone xr was a breeze with the matching sony headphones app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bommie,

      Great! We're thrilled that you're enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and very light, nice color, easy to use and connect. Awesome Christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaymundoM,

      We are thrilled to hear how much you love the WH-1000XM4 Headphones! It's wonderful that you find the sound awesome, the headphones light, the color nice, and the setup easy to use and connect. What a fantastic Christmas gift!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Long lasting battery life.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very comfortable compare to beats and the sound quality is great. Battery life is insane

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi flamingobakery, Thank you for your awesome review! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great over ear headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, great noise cancelling and sounds. Battery lasts forever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaylaT,

      Thank you for choosing Sony!

      It brings us great joy to hear that you love your WH1000XM4 headphones. We're glad the noise cancelling, sound quality, and battery life are all exceeding your needs. Thank you for your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Get them now!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Use them specifically on long flights and it cuts down the aircraft noise a good deal. They’re comfy and look great! Also amazing sound and you’re able to modify your sound settings. They do get hot tho!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Aries4790, Awesome! We are delighted to learn that you are pleased with the comfortable fit and stylish design of your WH-1000XM4 headphones. It's wonderful to hear that they provided exceptional sound quality and customizable settings, making your long flights enjoyable. Thank you for your recommendation and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I love these headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the functions of the headset can be a bit tricky to grasp at first, but this is an amazing headset. It’s a bargain for such comfort, noise cancelling, and connectivity options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fatsack5,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quaity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound on these headphones , love how there is added settings to choose from depending on what mood of the song you feeling in how you can adjust the sound , and Leather on ear feel premium so its easy on the ears for a long period , overall great experiance , and would buy again if needed another pair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, we're glad you love the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit. Easy to connect with my phone/laptop

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MairaA, Awesome! We're glad you appreciate the great sound quality, comfortable fit, and easy Bluetooth pairing of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great cans!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome headphones. The blue ones are beauties too. Comfortable, easy to use, great sound and the noise canceling is soooo sweet. I just took a flight and now I gotta buy a pair for my wife. You can listen at low volume during a flight and not miss a thing. I almost went with the Bose QC II but I’m really glad I didn’t. Everyone says they’re more comfortable, but I’ve got a pretty big melon and I can rock these for 4-5hours while studying no problem. Just get them. Only con is they drop the Bluetooth every now and then. Whatever, takes 10 seconds to reconnect and get back on my way and it’s not often enough to really bother me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My XM400.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Behaves just as I want it to be. When I talk the music stops and then it starts again! Amazing! The comfort is so amazing - doesn’t hurt my ear even though I have been using it for over 3 hours. I am very impressed by the look - simple and elegant.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AyushP, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good! Watched some influencers use these headphones, and not only are they great for aesthetic purposes, but sound performance wise their outstanding!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user228589, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Best bass and comfortable

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best bass of all the comparable headphones on the market. Very comfortable to wear and good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pasdormi, Good to hear that you like the battery life, comfort, and audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    beautiful design and premium sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking headphones. Online they look more pinkish, and I really didn't want that. But in person its a much more premium stone grey collor with nice gold accents. It looks less feminine in person than it does online. Probably the best noise cancelling. I can't hear a thing and the multidevice connect is nice because i can have both of my pcs connected to the headphones at the same time. Sony's app is really helpful too as you can have every device there so you can quickly jump to all of them when you need to. The battey life though is the best, especially since i am always forgetting to charge up my stuff i don't have to worry with these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate,

      Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for frequent flyers

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Id be the first one to say that these headphones are expensive. However they are worth the money for the sound quality and sound deadening alone. I have to travel a lot for work and these have been added as a must have when packing. When turned on you can barely hear the hum of the engine of the plane. Screaming baby, no problem with these headsets. Sitting next to a constant burper or someone that clears their throats; no worries the headphones got you. Ultimately these headphones are worth every cent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SHAEC,

      Thank you for choosing Sony!

      We’re delighted to learn that your WH-1000XM4 headphones have become a vital part of your travel experience! It’s fantastic to see how their exceptional sound quality and top-notch noise cancellation are enhancing your work trips. Thank you for sharing your thoughts on the pricing of the headphones.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality great look and really stylish is just great headphones love them

    I would recommend this to a friend