Customer Ratings & Reviews

Hi DiegoH,

That's great to hear! We're happy that you like the sound quality, batter life and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi AlanaT, nice! We're glad you love your new headphones! Thanks for choosing Sony! ~Earl

Hi Yjoy,

We are truly heartened to learn that your son loves the Sony WH1000XM4 and that you found them impressively comfortable as well. Thank you for sharing your experience with us!

We really appreciate you choosing Sony!

Regards,
Dominick

Hi MK211, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl

Hi MDReview, Thank you for sharing your feedback on the headphones. We are sorry to hear about the issues you experienced. It seems like you faced several challenges with the setup and connectivity, particularly with the need to download apps and the difficulty in connecting to Windows Bluetooth. Additionally, the music quality did not meet your expectations when used with Apple products and a Windows computer and the unit had to be returned.

On the positive side, it's great to hear that you found the battery life and noise cancellation to be excellent, and that the headphones were comfortable to wear for extended periods. The feature of announcing battery life and power status also seems to have been a useful addition for you.

For future reference, if you encounter similar issues with other Sony products, you might find helpful information and support on the Sony Community forums. For example, there are discussions about Bluetooth headphone connection problems and troubleshooting steps for the Sony Headphones Connect app. You can visit the Sony Community or send us an email at socialsupport@am.sony.com for more details and support.

Regards,
Carl

Thank you for your review, JohnO! We're delighted to hear that after trying numerous headphones, you've determined the WH-1000XM4 offers the best sound quality right out of the box.

Our goal in designing these headphones was to provide a premium audio experience with an exceptional balance of bass and treble, so it's fantastic to know you're enjoying their performance.

However, we are genuinely sorry to hear about the discomfort you've experienced with the ear cushions. We completely understand that comfort is a critical factor, especially for those extended listening sessions where one might want to immerse themselves in their favorite music or podcasts for hours on end. We sincerely apologize for any inconvenience this discomfort may have caused you, as our intention is to ensure a pleasant and enjoyable listening experience for all users.

Your willingness to recommend these headphones to others means a great deal to us, and we are grateful for your support and confidence in our product.

Once again, thank you for choosing Sony and for sharing your valuable feedback with us! We hope you continue to enjoy your WH-1000XM4 and that they enhance your listening experiences in the future.

Best regards,
Gus
Sony Social Media Team

Hi edju,

We're glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

~Ralph

Hi Yugonefishing,

We appreciate the 5-star rating and we're glad you like the battery performance and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

Regards,
David

Hi bizzeeme,

Awesome! We're glad you like the fit and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

Regards,
David

Hi, DarrylM,

Thanks for the review and the 5-stars rating! It is amazing to hear how much you are enjoying your Sony headphones! With the amazing sound quality, durable battery life, and top technology Noise Cancelling feature, we are sure you'll love them even more as the time goes by!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi jcstriker, Great! We are so glad to hear that you are happy with the comfort, battery life and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl

Hello Novelwriter,

Thanks for the wonderful! We're thrilled to learn the WH-1000XM4 headphones made such a strong first impression. It's fantastic to know they're providing both exceptional sound and the comfort you need for long flights.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi Seegar20, we appreciate your 5-star review of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

~Ralph

Hi Greatcase123, Great! We are so glad to hear that you are happy with the noise cancelling, comfrot and sound quality of your new WH1000XM4! If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl

Hi SamuelB, we're glad you are enjoying the sound quality, comfort and noise canceling feature of our product! Thanks for choosing Sony. ~Earl

Hi, ijustwant400dollars,

Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you are enjoying your Sony Headphones! With up to 30-hour battery life, you are not going to worry about charging them so often, and the most important thing, they come in a variety of colors, and blue is one of those!

Thanks for choosing Sony, have an excellent day!
-DiegoV

Hi OctavioV,

Thank you for the 5-star review! We're so happy to hear that you're enjoying the excellent noise cancellation, sound, and battery life of your WH-1000XM4 headphones. A key feature that makes their noise cancellation so effective is the HD Noise Cancelling Processor QN1, which works in real-time to analyze and process noise signals over 700 times per second. This allows the headphones to block out a wider range of high and mid-frequency sounds, giving you a truly immersive and distraction-free listening experience.

Thanks for choosing Sony, have a great day!
DiegoV

Hi MACADELIC, we're glad you like the sound quality, noise canceling feature and battery of our product. Thanks for choosing Sony! ~Earl

Hi Benjamin, Thanks for the 5- star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig