Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10736932
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Bass
Sony vs Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds quality overall is okay but not as good as Bose. They do have a bit more bass than the Bose headphones but the notes and sound quality itself isn’t as good as the boss headphones. So if you want sounds quality don’t care for base I’d go with Bose. If your a bass head and don’t care much for quality of sound then grab these. They connect well and the app works sometimes with the headphones. But I went bald to the quiet comfort 45 Bose headphones. Just better sounding in my opinion you truly can’t go wrong with Bose they make better products.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Good gym and Studying headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not gonna lie i really like using them for the gym and school. Good battery life, yet to die on me and i’ve had em for 4+ months
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexP,
We are thrilled to hear that your WH-1000XM4s have been such a reliable companion for both school and the gym over the last four months! It’s great to know the 30-hour battery life is holding up for your busy schedule; if you ever do find yourself running low, remember that just 10 minutes of charging can give you up to 5 hours of playback.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Quality headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is very comfortable. The sound quality is excellent and it has very long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jkfam,
Great! We're glad that you like the comfort, sound quality, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Best wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long battery life, very comfortable to wear. Sound quality is superb. Much better improvement over the previous model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Good to know that you like the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones for the price. When looking at the XM5 and 6 being several hundred more, the XM4 still holds now. Not being able to connect to multiple devices at once is a bit inconvenient, but it’s easy enough to pair so I’m not too bothered by it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heath,
We are pleased to hear that you find the WH-1000XM4 to be a great value! We would like to let you know that these headphones do actually support connecting to two devices at once via the Multipoint Connection feature; you can enable this by opening the Sony | Headphones Connect app, navigating to the System tab, and toggling on "Connect to 2 devices simultaneously." We are glad that the noise cancellation and sound quality are holding up well for you, and we appreciate you choosing Sony.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Comfortable and great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and sound quality is great! Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brendan,
Thank you for choosing Sony!
It’s fantastic to know that you're enjoying the WH1000XM4 headphones! We're delighted to hear that you find them comfortable and appreciate the sound quality. Thank you for recommending them!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Better than the competiton
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can't go wrong, the sound quality plus features and more importantly low wight plus comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RKULNYC,
Thank you for your kind words. You definitely made the right choice. We're glad to hear you like the XM4 when comparing other headphone brands in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Connect easily with my iPhone and the sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TheresaB,
Thank you for choosing Sony!
We're immensely pleased to hear you're enjoying your WH-1000XM4 headphones. It's great to know that the easy connection with your iPhone and the exceptional sound quality have enhanced your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Just perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, light weight, and really good noise cancelation. Amazing pair of headphones. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Supreeth,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best headphones i’ve ever owned. i love the noise cancelling. i love the sleek look. i’ve tried apple and bose but these come out on top!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArianaA, Thank you for the 5-star rating! We're glad you are impressed with the noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Quality Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these headphones for a couple of months now and use them daily. The battery life is impressive and the sound quality is great. It also has nice additional features like pausing your music for you if you start talking. Definitely a good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beth,
Many thanks for the 5-star rating! We're glad to hear your enjoyable experience with the superb sound, long battery life, and features of your WH1000XM4 headphones. Your purchase allow us to continue to do what we love and provide you with quality products. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was gift to my daughter for Christmas. She loves it and says the sound and noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axeman87,
We're so glad to hear your daughter is loving her new headphones! It’s wonderful to know the sound quality and noise canceling made for a great Christmas gift.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life
bought for college daughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter said she was going to go deaf trying to tune out students with her earbuds. She likes to study in the campus center and that is where it is loudest. She said she had the music all the way up and still couldn't hear. She is so Happy with her headphones now. She wears them around her neck all the time I guess its now part of her aesthetic. I like it better because when I call her I can actually hear what she is saying. I couldn't hear the background noise like I had in the past. I love the part when I go to speak to her when she is wearing her headphones because the moment she starts talking the music stops. Now I know for sure she is listening! Definitely a win for me for anyone who has been ignored by a game playing child. The battery life is nice as well and she normally charges when she sleeps for the next day but they don't need to be. If she forgets they are still good for the next day. She loves the sound and music is her life so definitely worth the money to see her happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErinnE.
That's very nice to hear! We're happy that your daughter loves the noise canceling and battery life of the headphones. Sony provides the best and industry leading noise canceling in the market. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Great sound and NC function
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I like to use these to drown out ambient noise while watching a movie. With the 360 sound imbedded into these phones it really immerses you into what you’re watching on screen. I actually prefer this to my sound bar. Also, the bass great but is not too punchy. The noise cancelling feature is my main selling point on these: drowns out a city bus and even on the subway. It may be a little pricey but you definitely get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, Wow! We are glad that you are enjoying the excellent noise canceling, 360 audio, deep bass, and overall features of your newest Sony noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Pricey but worth it if you care about music.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t test a different set of headphones but they sound really good, noise canceling its unreal when you have music on the only thing I notice is that they get kinda warm in your ear when they are self power, but I use them to edit videos with the cable in comes with and they don’t create any heat so they are more confortable to use. The only thing I didn’t like was the feature that silence music when you talk I think is way to sensitive but you can turn it off so after that there is no issues. Two things that I really like is the feature that you put your hand over the right headphone to listen the outside, and the other one is that you can change between 2 different Bluetooth devices and change between them very easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fonz, Wow! Thank you for sharing your detailed review of your WH1000XM4! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Good to know that you appreciate some of the newest features of the headphones such as the Quick Attention Mode and Multi-Device pairing. We value your input and appreciate your feedback as it helps us improve our future products. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Comfy sound boosting headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable to wear and noise cancelling works exceptionally. These are my favorite headphones I've ever purchased to date. The only negative i have is that they slip off head while working out in different positions other than sitting/standing up straight. Other than that, no complaints!
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Judith!
Great! We're truly happy that you are enjoying your new Sony WH1000XM4 for its good sound quality and noise canceling capabilities. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort
nice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I have had them for two years now and they are still going strong. Only issue is that the feature where the music stops playing when I take my headset off no longer works. I also wish you could connect to three devices at once since I use my laptop, tablet, and phone while working. The app also sucks but other than that the headphones themselves are nice. The XM5 model are more comfortable, if you wear glasses I would get those.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
One of the best over-ear wireless BT headsets
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously owned Bose QC 35 IIs, but I'm happy to be back in the Sony Eco-system. The ear cups are very comfortable and can be worn for hours at a time with minimal discomfort. A lot of convenient features such as the touch gestures, USB-C charging, and "hand over right earcup to talk to people" make this headset one of my favorite. The sound quality is on-par with the Bose, and I think the headband is more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evilmanta, Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Comfort, Sound quality
Excellent Headphones, Poor microphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to love these headphones, but the microphone quality isnt clear. Noise cancelling is top notch. Super comfortable. Audio is excellent. App works with ease. Auto Bluetooth switching between laptop and phone is amazing. The one negative I cant get over is the microphone quality. I have to use these for work conference calls, and the people on the other side had trouble understanding me. I'll had to return these for a pair with better mic quality. If you plan on using these as just headphones and the occasional phone call, I would definitely buy these. If you need clarity of voice for conference calls and audio blocking, maybe try something else like the Bose or Surface Headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rh612, thank you so much for the 4 Star review. We are pleased you are satisfied with the incredible noise canceling function, amazing sound quality, multipoint connection function, and comfortable fit of these headphones. We are really sorry if the microphone quality did not live up to your expectations and that it needs to be returned. This is usually not the case and the experience we wanted you to have on our premium headphones.
The issues you encounter can be fixed by performing a firmware update as it Improves Bluetooth connection stability and Improves the hands-free calling quality. You may refer to the following link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
We appreciate you, and we are hoping you will consider Sony again in your future purchase!
Sincerely,
Romeo
- Pros mentioned:Comfort, Sound quality
True sound headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and quality sound. Comfortable to wear and Excellent designs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy, Great! We're glad you are enjoying the superb audio quality of your WH-1000XM4. Good to know you appreciate the fit, design, and comfort that are noteworthy. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess