Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Yeah...Oh yeah...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of cans since 1972. Those were great wired headphones from Koss. Well, these are very different to say the least. And they are excellent. I'm no audiophile, no question. But love my jams regardless. Light, comfortable, easy to use. Sound is rich, full and clean. The Active Noise Cancellation comes in handy when daughters, granddaughters and dogs come over. I'm keeping them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldRocker, Thank you for upgrading to your new WH1000XM4 Wireless Noise-Canceling Headphones! We're glad to hear you're enjoying the great sound quality, comfortable fit, ease of use, and industry-leading noise cancelation of your new headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality, Weight
Listening
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality Great sound long battery life light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, Thank you for the amazing review! We're glad you like the great sound quality, long-lasting battery, and lightweight design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I’ve ever had. The comfort and sound quality are unmatched and the ability to pause noise canceling with just holding your hand up to the earphone is very convenient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyT, Amazing! We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Would buy again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of the headphones. The quality of the noise control/canceling is fantastic!
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphones I've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several different pairs of headphones from several different manufacturers, and these are by far my favorite. My last set was actually a pair of Sony wh- xb900n's, which I liked but wasn't blown away by. These blow them away. I like the fit of the XB's a bit more, but these aren't uncomfortable at all. The sound paired with the noise-reduction makes buying these a no-brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddyC,
We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Still going strong two years later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my teenage niece and she uses and takes them everywhere. Headphones are still good, durable, sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StephanieT,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM4 headphones have become a reliable companion for your niece, offering great sound and durability for everyday use. It's wonderful to know our product is helping enhance her experiences wherever she goes.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work very well, I love them! Noise cancelling is also pretty good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PintuG!
Thanks for taking the time to leave a review. It is fantastic to know that you love your WH-1000XM4!
We appreciate you sharing how well they are working for you, especially when it comes to blocking out the world around you.
The WH-1000XM4 includes Speak-to-Chat, which automatically pauses your music when you start a conversation, and Multipoint connection, allowing you to pair with two Bluetooth devices at once for easy switching.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are amazing! The headphones are designed to be both comfortable and stylish. The sound quality is impeccable. The only con I would like to point out is that sometimes the headphones will automatically connect to other devices they have been paired with and will refuse to connect to my current device without holding down the bluetooth button and pairing again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hellocorky,
Thank you for an amazing review! We're glad to hear that you like the comfortable fit, stylish design and great sound quality of the WH1000XM4. We're sorry to hear that you are having issues with Bluetooth communication on the headphones. If you touch an NFC-compatible smartphone to the headset while the headset is connected to another Bluetooth device, the connection switches to the smartphone (One-touch connection switching). However, the connection cannot be switched when talking on a headset connected to a Bluetooth-compatible mobile phone.
When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC-compatible Bluetooth headset or Bluetooth speaker, the smartphone is disconnected from the headset and connected to the Bluetooth device.
If you need assistance, feel free to contact us by send us an email with the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was gift to my daughter for Christmas. She loves it and says the sound and noise canceling works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Axeman87,
We're so glad to hear your daughter is loving her new headphones! It’s wonderful to know the sound quality and noise canceling made for a great Christmas gift.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome! I love them! The noise cancelation is incredible and I dont have to charge them often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YesiM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Shaggy’s Sony Headphone Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones especially the noice cancellation option. A++
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RoyJ,
Perfect! Thank you for your time writing this honest review. We are truly happy that you like the awesome noise canceling feature of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Weight
Boose headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The main reason I bought it is obviously for the gym. I wanted something to be loud and clear and motivating when I’m on the treadmill, but I noticed it’s not that loud so I kinda don’t like that part of it other than that I like it’s a nice color it’s lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, KarlaV.
We are so pleased to hear that your WH-1000XM4 headphones are lightweight and that you enjoy the color. We designed them to be comfortable for active use, and it's great to know they are working well for you in that regard.
We also understand your comments about the volume. We apologize that the headphones are not as loud as you'd like, especially when you need that extra boost for your workouts. This is certainly not the motivating experience we aim to deliver. If you haven't already, we recommend checking your device's volume settings, as well as the Sony Headphones Connect app, to ensure the volume is turned all the way up.
Thank you again for your valuable feedback.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Had Since 2021!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones! Can connect to two devices if you want save some money and have quality noise canceling headphones these are the ones. If you have more in the budget I would recommend the next series WH11000XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Exceptional headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend absolutely loves these. She said she honestly cannot find anything wrong with them. Great sound and noise-canceling (she uses these in a hectic work environment), clever mute feature, easy connection to her cell or PC, comfortable. These come in several nice colors, but they did not promote this in-store. The price is a little scary, but comparable to competing brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PretendersPrecious, We are glad that you girlfriend loves the sound quality, ease of connection, comfort, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Top notch for sound, comfort and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Bought them because I was going to be flying for 10 hours and I lost one of my air pods pro. The noise cancellation is excellent. Didn’t hear the airplane engines and I was sitting by the wing. They were comfortable on my ears. Love the app you can download because it includes an equalizer you can adjust for didn’t music genres. Overall happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnbravo,
You made the right choice with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Noise Cancelling Headsets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headsets. I bought them for the noise cancelling effect, which has been working great so far. After I have been able to connect them to my older TV's and Tablet, I have this,wonderful surround sound effect. Even though I did not plan buying headsets,that pricey, it definitely was a good investment. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JanetH,
Thanks for the great review! It brings us great joy to hear that your Headphones are meeting your needs effectively! With their comfortable design, amazing Sound Quality and Noise Cancelling feature, we are glad they are a nice asset for you!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Sound quality
Makes Traveling Much Nicer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited about these headphones! I've been traveling with an older pair and while those have been very good, there's little comparison in sound quality and noise reduction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertC,
We are beyond pleased to hear how excited you are about your Sony WH1000XM4 headphones! It’s rewarding to know that the sound quality and noise reduction have made such a noticeable difference compared to your previous pair. Thank you for choosing Sony, and we hope they continue to enhance your travels!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
good sound, good comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PROS good sound (not as good as sennheiser) very comfortable (more than sennheiser) app works great great battery CONS cups are not deep (ears get warm after a while)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi akhil, we appreciate those positive remarks about the headphones. Your feedback about the design and fit is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio quality and extremely comfortable. I can wear these all day and forget that they're even on. Also love the controls and sound customization options. Definitely the best pair of consumer headphones you'll ever buy. The only complaint I have about them is that the headphones occasionally pause for no reason. Maybe, it thinks I'm talking when I'm not(it pauses automatically when you start talking) but it's slightly upsetting when that happens(which has probably been about 5 times in the month that I've had it.). Other than that, it's a solid pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techy, Awesome! We're glad that you like the audio quality and comfort of your noise canceling headphones. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power-off function (the battery saving function).
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
10/10 Exquisite Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, stylish, and audio quality is fantastic. The microphone isn't as great - when on a call you can hear the other line perfect but when you speak the caller has difficultly hearing you. Fabric around headband is delicate so take care not to drop or scratch. Overall excellent headphones and super comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raven, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the comfort, design. and sound quality of the WH1000XM4. We're sorry to hear that you have an issue with the microphone of your SONY unit. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
~Earl