Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought as a gift and he loves them. He said the sound is great and they drown out all noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bonnie!
Thanks so much for taking the time to share your feedback on the WH-1000XM4 headphones.
It is great to hear they were such a hit as a gift! We're delighted to know the sound quality is being enjoyed and that the industry-leading noise cancellation is effectively blocking out unwanted noise.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony WH-1000XM4 Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work with running diesel engines on a daily basis, anyone with a tractor can tell you how loud those things can get. Brought my headphones with me to work to see if I could use them in place of my Peltor workman earmuffs, turns out XM4’s have better noise canceling. There are a few annoying features. The app is very Sony, so half the features don’t work and the other half only work some of the time. The touchscreen on the outside of the right muff was cool when I first got them, now it’s just annoying, often increasing/decreasing volume when I want to skip a song. Speak-to-chat is also just a ridiculous feature, can’t use it in public, constantly activates when I’m laying in bed, turns itself back on randomly. It’s classic Sony, awesome tech, miserable software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GovindP,
While we are very thrilled to hear that you are enjoying the noise canceling capability of our Sony WH1000XM4, we regret to hear that you are having some issues with some of the features of the headphone. This is not usually the case with our XM4. Please allow us to troubleshoot these issues and turn this to a better one. Kindly check these links to fix the issues.
The touch sensor control panel does not respond correctly:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Speak-to-Chat function randomly activates on the WH-1000XM4 and WH-1000XM5 headphones:
https://www.sony.com/electronics/support/articles/00285913?utm_source=glean
I hope this helps.
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these!! Bought for noise canceling and I am very satisfied!! Great sound and holds charge for long period of time!! 100 % satisfied with these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ccrn, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Love these headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the original XM1 (I think that is what they were called) and I returned them because I did not find them comfortable and for the price ($350) was not worth keeping. Flash forward a few years and I am a believer! Very comfortable, even for hours on end, sound is great and can now switch between 2 devices. I highly recommend this and since they are (were) on a Black Friday deal @ $298 it is a great deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FRinLI, Thank you for giving the product a perfect rating! We're very happy to hear you appreciate the comfortable design, great sound quality and the ability to switch between 2 devices using the multipoint function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Previous seemed better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 4 stars cause the headband isn't as tight as the previous model. Also, the passive noise reduction is not as good as previous model. I can hear more mid-frequencies coming through the headphones on this model. When I implement the auto-ambient control function I have to tap on the headphones to get the highest amount of noise cancelation from it. Despite what all the online frequency graphs are showing, this version is not as good at canceling higher mid frequencies than the previous version. Could have something to do with the hole for the sensor on the left ear. Don't really need that. I plugged it up, and disabled all the useless onheadphone-controls and keep it wired only. Wish they'd make a wired version, minimal controls, and Wired-only, with superior noise canceling for all frequencies especially ghetto-bass you hear from those stupid lowriders. or Jacked up funky mobiles with loud boom boxes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh,
We appreciate your in-depth review of the headphones. It's unfortunate that you are not having a complete experience because of the design and noise canceling function.
Make sure to adjust the headband of the headphones to achieve the best fit and comfort.
For optimum performance, make sure that the software version is updated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Hope this helps.
Your feedback about wired headphones with the same Noise Canceling features is greatly appreciated. Thanks again for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are great! The active noise cancelation is top notch. They are really comfortable too. I can wear them for 8 hours at a time without any problem. And the built in equalizer is awesome. I like my music with a lot of base and this allows you to customize that. And the headphones don't disappoint when it comes to sound quality. They give good, deep bass, and nice, clear vocals.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, thanks for sharing your review. We're glad that you are loving the noise canceling feature, equalizer, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Good option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, deep bass, and comfy fit—great for music!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, VidalL,
We are glad to hear that you are enjoying your Sony WH1000XM4 Wireless Headphones! These headphones are designed for comfort with soft ear pads and a lightweight structure, enabling extended use without discomfort, and they also offer rich, dynamic sound with deep bass and clear highs. Thank you for choosing Sony!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my husband with a new Sony TV. He is a little hard of hearing and has to put the TV up loud. He is also bothered by background noise. I wasn't sure he would like them or use them. HE LOVES them! Hardly takes them off! They are comfortable, block the background noise and he can hear the TV with no trouble. He can easily turn off the noise cancelling to have a conversation. Set up was easy,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moondane,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality, Weight
Perfect for every situation.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spectacular headphones - would recommend every single time. Clear sound, works great when walking, running, laying down. I use mine a lot for travel and it’s great for phone conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JorgeA,
Thank youf for sharing your experience with our XM4 and we are delighted to hear that you are enjoying the clear sound quality. Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Good sound quality & Noise cancelation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to pair with good sound, battery life & better bass than previous sony xm3. New feature is ability to "auto hear" when mic detects someone talking to you, but I didn't care for that option personally. Must use touch controls to change volume, track, answer. Some people will not like that, but the device looks better without buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GoodANuff, Awesome upgrade! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Awesome, but too big
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these as well as comfort is 10/10, so great. However, I tend to have a big head, seriously, and these are still too loose even on the tightest setting. So I cannot wear them out and about to to do much movement which hugely takes away from why I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AminaC, We're glad that you like the sound quality. We'll take note of your feedback. We value the opinions of customers and is always striving to make Sony better. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Sound even on PC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headset! I use it for just about everything. I bought it for work from home. I wear them for hours a day and they are very light and extremely comfortable! The sound is also pretty great for closed back headphones. I ended up buying the FiiO BTA30 as well to connect them to my PC and get true LDAC. I highly suggest picking up both if you want the best quality audio from your PC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smashinmelonz, Glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Balanced sound, not too heavy with base, but enough to get a good punch. I listen to metal and jazz and way too many Teams meetings. These are great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MikeW,
That's nice! Thank you for your feedback and we are delighted to hear that you are appreciate the sound quality and battery life of our XM4. Whatever genre you are listening with, it will be awesome with the WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for headphones and sounds awesome. Go get one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dreo,
Thank you for your fantastic 5-star review of the Sony WH-1000XM4! We are really happy to hear you found them at a great price and think the sound is awesome. We appreciate you recommending them!
Thank you for choosing Sony and enjoy your music!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
better than apple airpod max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these and the apple airpods max. Price wasnt really a factor from me. I just need something confortable that will cancel noise effectively. These are much more confortable for long coding sessions compared to the apple product. And half the price! They get a bit warm, but all closed back headphones do. Not much that can be done there. love the portability and carry case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Great! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality, Weight
Listening
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality Great sound long battery life light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, Thank you for the amazing review! We're glad you like the great sound quality, long-lasting battery, and lightweight design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Awesome for everything, except phone calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I am happy with the sound quality, comfort, and the improvement from XM3 like dual device connection, improved app, etc. The only issue i have is that the mic for phone calls still makes my phone sound muted or robotic, not as much as XM3 but still quite noticeable difference compared to Bose 700 I'm keeping it and will dial in to my conference calls on my phone as PC's bluetooth driver sucks big time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 3vr3Sal, we're glad that you like the sound quality, comfort, and the improvements we made on the headphones. Make sure to update the software to the latest version for optimum performance. We appreciate your feedback about the mic quality. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Bass, Comfort
Great Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great bass. Was worried at first because the noise cancellation made me feel like I needed to pop my ears but that went away after about 4 hours of use. No problems now. Ordered online and was behind counter for me the next morning. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones, Jonah! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Love Them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant say enough positive things about theses. Great sound and super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Comfort, Sound quality
I recommend these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a long flight out of the state and these headphones were very comfortable throughout the whole flight. Along with comfort the noise-canceling is grade A. I recommend these headphones to anyone needing a good mix of tech quality meeting comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julien, Awesome! We are so glad to hear that you are happy with the comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for your recommendation and for choosing Sony! -Carl