Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Amazing and Worth when on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Headphones have very outstanding Noise Cancelling and the bass isn’t there unless u use the headphones app. Once u use the app and define your EQ the bass is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghandi, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Mer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound love the way they fit sound is anaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise suppression is amazing, sound quality is perfect. Easy to pack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KonnerR,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH-1000XM4 headphones. It’s great to know the noise suppression and sound quality are making a positive impact, and that their portability adds to your convenience. Your feedback truly encourages us to continue delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great noise canceling
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works as advertised, specially the excellent noise canceling and battery life. I listen to it over 24 hours without worrying about recharging it. The sound is well balanced, the engineering of it didn’t add Lows or Highs like other popular brands such as the Beats does. I like Sony most because of the battery life and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Canuto, Fantastic! It's really nice to hear you are enjoying all the features especially the exceptional noise canceling and great battery life of the WH-1000XM4. Good to know you appreciate the overall sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Battery life
The ɓest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nose cancelation and the battery life on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDiaz!
Thank you so much for sharing your feedback with us. We are immensely pleased to hear you appreciate the noise cancellation and battery life of the WH-1000XM4.
These headphones are designed with advanced features like industry-leading noise cancellation technology and up to 30 hours of battery life to keep you immersed in your music for longer.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a new Sony TV so naturally hadto get some new headphones. These are much better than my old ones. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mocsam,
Thanks for sharing your experience with us.
We're delighted to hear you're enjoying your new WH-1000XM4 headphones and that you're noticing the significant upgrade from your old ones—that's thanks to their outstanding sound quality and top-tier noise cancellation!
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Sweet Ride, Mellow Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listening to music with my new Sony- WH1000XM4 is more enjoyable. The notes from different instruments flows sweetly, so mellow. No in-flight entertainment on my flight but with my Sony headphone, the movie sounded like it was seen on a big screen theater. The plane's engine's noise unnoticeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImeldaS, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Quality and service shines!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH1000XM4 headphones are top-notch in quality, delivering impressive sound and comfort. Pairing with that the outstanding service from Best Buy. Highly recommend for anyone seeking great audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeD, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Best headphones for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Clear sounds at all tone levels. Crisp and clear bass. Well crafted for the frequent flyer traveler. Highly recommend! You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DLC1,
Perfect! Thanks for your wonderful feedback and we are delighted to hear that you are pleased with the quality of our WH1000XM4 as well as the audio performance of it. Thanks for the recommendation and for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Overall good buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound. Very comfortable. Long battery life. Good build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Good to know that you like the sound quality, comfort, battery life, and build quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Really Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, I can't believe how great these are. I've had a couple of sets of noise canceling headphones in the past, all were on ear and I never really cared for them, these are so comfortable I could wear them 24 hours a day. The noise canceling is fabulous and they look great. Going to Paris soon and can't wait to use them on that flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barnesrph,
Thank you for the 5-star rating! We added more cushioning to the headband and ear padding. We also changed the outside dimensions of the headphones slightly so they sit more comfortably over your head. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Roku soundbar & LG TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound quality. They hook up easily to my Roku soundbar and LG tv. My complaint is that they do not easily switch from tv to phone if I get a call while watching. Very disappointing feature but I basically use them for my tv so it isn’t a dealbreaker.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Awesome! We're thrilled to hear you like the ease of installation and excellent sound quality of your Sony WH1000XM4. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Nice quality headphones to spoil yourself with
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to spoil myself and get a better quality set of headphones for my new tablet and so far I'm pleasantly surprised. They set up very easily with the Sony headphones app and provide excellent surrounding noise cancellation. The battery life seems good as well. The case is nice and charging seems relatively quick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi krain20, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Theyre not that great but theyre not the worst...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are not great. Theyre not adjustable so if you have a small head theyll never stay put. Mine dont. Ive also noticed that the volume doesnt get very loud. Its almost like the headphones come programmed to be a certain volume and that is the loudest they can go. I neat returned them for this reason. They comfortable as far as the ear part and i do think the noise cancellation feature is pretty cool. I bought me a pair and my husband a pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lavisha,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you were already looking to return the headphones. The headband of the headphones can be adjusted to suit your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). For the best volume experience, turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again.
Your feedback is greatly appreciated. This will certainly help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality, Weight
you get what you deserve
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable. noise cancelation works. Light weight. Durable. nuff said
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OneAnnoyedWorker, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent noise cancelation, lightweight and durable design of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great present for my birthday. Got around Christmas on a good sale and after lots of research i got these for me and the boise for my daughter. She loves her but I like mine better. Also comfortable to wear and if my husband’s snoring gets to bad i put them on and it’s quiet even without the music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bearlowes, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Worth the price, still wait for a sale.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this is a premium set of headphones. And it definitely delivers. Noise cancelling is great, comfort is great, and sound is amazing. Very convenient having multiple devices on Bluetooth. The cost is high, so you may want to hold out for a sale, but they’re a good pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lagz, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality
Best headset bought..Value for money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headsets for my daughter and she is very happy with the sound quality as well as battery life. Best headset bought so far and brings the Sony Quality with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SunitaG, lovely! We're glad your daughter is happy with her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever listened to. I was a bit hesitant to pay the price tag these come with. So I bought a less expensive brand, I was dissatisfied and returned them for the Sony WH-1000XM4. I am so glad I did! The old saying "you get what you pay for" is certainly relevant here!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, You've made a great choice! We're very happy to hear you're enjoying your new WH-1000XM4 Wireless Noise-Canceling Headphones and you feel that the price is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
best headphones!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.high sound quality, very good at blocking noise and extreamly comfortable to wear - especially if you have pierced ears and you don't want direct pressure on your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roncho,
Thanks for sharing your great experience with us! We're glad to hear you like the high sound quality, comfortable fit, and noise canceling features of your WH1000XM4 headphones. Thank you for choosing Sony! - Kris