Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had one but broke i love the audios on these headphones perfect for my 5k runs or gym workouts overall my favorite
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuanB!
We are so glad to hear you’re back to using your favorite headphones! It’s awesome to know that the WH-1000XM4 is your go-to companion for those 5K runs and gym sessions. We designed them to deliver that perfect audio experience to keep you motivated during your workouts.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Nice color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are easy to set up and use. They connect to my TV automatically when I turn them on, unlike my previous set where I had to connect through settings every time. The sound is really good. I got these on sale for $279 and they are worth it. The midnight blue sold at Best Buy make them really stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGfridge, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Super lightweight!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noice cancellation. Light weight. Soft. Comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neni,
Great! We're glad that you like the weight, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Best Value and Audio Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best over the ear headphones ive ever owned. Great sound quality and they are super comfortable. Noise cancelling is great but would be better if the transparency mode was a little better sound can be a little muffled and hard to hear compared to AirPods Max or standard Air Pods Transparency modes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nshawn43, Ecellent! We're glad that you like the sound quality, comfort, and noise canceling function of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony Headphones Noise Cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of these headphones is amazing and the app is good to find the perfect sound tailored to my ears. It works both wirelessly and wired useful for all scenarios and devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ross,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you like the sound quality and application of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Worth the upgrade for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a college student that travels a lot for school. I got the XM3’s last year and they were easily the best headphones I’ve ever had until I got my XM4’s the other day. For me it was worth the upgrade just to be able to connect to multiple devices at once. The noise cancelling seems slightly better, but it was already very impressive. I notice slightly more clarity in sound with the new ones as well. The sensor that pauses the music when you remove the headphones isn’t the best because I like to hang them around my neck instead of removing them completely so the music will resume on its own. I’ve gotten so used to pausing as I’m taking them off that it’s not really an issue to me. Placing your hand over the ear cup to activate ambient mode seems to work much faster compared to the XM3’s which was a big improvement for me. I haven’t noticed much of a difference in comfort. I got the silver XM3’s and XM4’s, and the new ones are closer to actual silver/gray with each section matching while the XM3’s have a bit of gold in the color and the color isn’t consistent. I see a lot of people recommending the XM3’s since they’re cheaper now but in my experience that will just leave you wanting more.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Best headphones for the money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Clear sounds at all tone levels. Crisp and clear bass. Well crafted for the frequent flyer traveler. Highly recommend! You will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DLC1,
Perfect! Thanks for your wonderful feedback and we are delighted to hear that you are pleased with the quality of our WH1000XM4 as well as the audio performance of it. Thanks for the recommendation and for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Best headset bought..Value for money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headsets for my daughter and she is very happy with the sound quality as well as battery life. Best headset bought so far and brings the Sony Quality with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SunitaG, lovely! We're glad your daughter is happy with her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
But buy buy.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! I have had them for 2 years now and use them for everything. I have tried higher end headphones and these win buy a. Long shot. I would get these still to this day over the xm5 and xm6. Price and sound is unbeatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC,
We're so glad to hear that the WH1000XM4 headphones have been your go-to for two years and truly stand out for their unbeatable price and sound quality—even when compared to higher-end models. Thank you for giving us 5 stars and mentioning their versatility!
Thank you for choosing Sony. We hope today is fantastic!
DiegoV.
- Pros mentioned:Bass, Sound quality
Skullcandy Crusher ANCs bow in respect to these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You already know. These are by far the best headphones for the price. I originally had the skullcandy crusher ANCs, and thought I would miss the bass. However upon revisiting them today, the clarity of the Sony's sound with great bass, far outweigh the eye rattling subwoofer bass from the ANCs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteamRawrStepOfficial,
We appreciate the 5-star rating and we're glad you like the noise canceling,clarity and bass of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Sony on the come up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far, the best noise canceling headphones on the market. The durability of the materials and the build of it really does, make you feel like these are top of the line headphones, and not like those other ones where they use cheap materials. The comfort on this thing is immaculate, and I have a big head, so that says a lot. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shabadinglabadong,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Top Notch Noise Cancelling, Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift and she absolutely loves them. Noise cancelling is top notch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tbeana,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones made such a wonderful gift and that the noise-canceling feature is impressing. It’s rewarding to know they are enhancing the listening experience and bringing enjoyment.
Best regards,
-Fred
- Pros mentioned:Sound quality
The best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these are the best ANC headphones on the market. I have owned the XM2, XM3 and now the XM4. yes they are pricey but i happen to buy mine when they were on sale. these fit perfectly around my head and ears and now they offer synching between 2 devices. if you buy these you will not be disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayJay89,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
best headphones!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.high sound quality, very good at blocking noise and extreamly comfortable to wear - especially if you have pierced ears and you don't want direct pressure on your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roncho,
Thanks for sharing your great experience with us! We're glad to hear you like the high sound quality, comfortable fit, and noise canceling features of your WH1000XM4 headphones. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves them, she is in college and wanted a good wireless headphone that wasn’t an in ear kind. She loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahmelvinC!
Thanks so much for sharing your feedback with us.
It is most rewarding to hear that your daughter is loving her new WH-1000XM4 for college!
The WH-1000XM4 is packed with smart features like "Speak-to-Chat," which automatically pauses music when she starts talking and multipoint connection, which lets her switch easily between her laptop for lectures and her phone for music.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After needing an alternative to in-ear buds that gave me issues, I moved back to over ear headphones with this set. The experience has been great so far. The sounds are rich and vibrant. Connectivity has been flawless. I have no regrets so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarkTank, Excellent! We're thrilled to hear you like rich and vibrant sound and seamless Bluetooth connectivity of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply excellent and great in terms of sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, lucifer
We're thrilled that you're loving your Sony WH1000XM4, equipped with a powerful processor that ensures premium sound quality, offering well-balanced audio with deep bass and clear mids and highs, as well as soft ear pads for long-term wear. We're glad it's hitting the mark for you. Enjoy the music! Thank you for choosing Sony! Regards, - Dominick
- Pros mentioned:Sound quality
Did you hear that?
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! I was sceptical of noise cancelling headphones, so I took a shot in the dark after a bit of comparisons online. I couldnt personally go out at test any, but I highly recommended before buying based on each persons' preferences. I have larger ears and it comfortably sits over them for extended periods of time. Sound quality is great and noise cancelation takes me to a deeper dimension of my dissociation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChipHaynee, thanks for the amazing 5-star review of the WH-1000XM4 headphones! We're thrilled you love them, especially the noise canceling feature and comfort. Your recommendation about personal preferences is spot on. Enjoy the enhanced listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort
Birthday Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones absolutely brought joy to my daughter for her birthday. She loves how comfortable they are and the charge time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DaleV,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones brought such joy to your daughter on her birthday. Knowing she appreciates the comfort and charge time makes us proud to be part of her special moments.
Best regards,
-Fred
- Pros mentioned:Sound quality
Solid pair of headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the reduced price. Audio quality is solid and the Bluetooth has been very handy while traveling. Took a little time to get used to compared to open ear. Battery life is a little less than expected with certain settings enabled.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed review, TobinD!
We are pleased to hear that you found the WH-1000XM4 headphones to be a great value at the reduced price and that you are enjoying the solid audio quality and very handy Bluetooth feature while traveling.
We understand that switching from open-ear headphones requires a slight adjustment, and we appreciate you giving yourself time to get used to the sealed fit. We also acknowledge your feedback regarding the battery life being a little less than expected when certain features (like full ANC or certain codecs) are enabled; performance can vary based on usage settings.
We are glad the XM4s are serving you well on the go!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team