Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
They are good but.. Nah they are perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Headset, yes they are Over-ear ( not like others B by…) Sound quality is a 10/10 Noise cancellation is a 9.5/10 Comfort is a 11/10 very comfortable Easy to pair 9.0/10 Yes Apple devices are easier This are the best headset i have ever use, for me comfort is a must.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hector! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Great build quality, awesome sound quality and it can be connected via bluetooth and wired 3.5mm headphone jack so lots of great connectivity options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irving, Perfect! We're very pleased to hear you like the great built quality, excellent sound, and multiple connection options (Bluetooth and wired 3.5mm connection). Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones amd noise cancelling ive had
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Greatrpg,
Thank you for choosing Sony!
We're elated to hear that you regard the WH-1000XM4 headphones as some of the best you've experienced in terms of noise cancellation. Knowing that our technology enhances your listening moments means a great deal to us. We appreciate your support and hope to continue delivering quality audio experiences that you enjoy.
Best regards,
-Fred
Worth the investment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best headphones I've ever used. I use these for long study sessions and travel/gym. They are very comfortable and the noises canceling works amazing.
I would recommend this to a friend- Pros mentioned:Sound quality
Very nice Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will give 5 stars to this product, but when you use it the only negative thing is that you don't feel them so tight on your head, besides that, they are really great and with the updated app from Sony the options for the sound coming out of the speakers OMG...Great! , I don't think they could manufacture a better product, I own Bose, Beat, those are good products, but these Headphones are way better, very happy with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nice, thank you for your great score! We are pleased to learn you're enjoying the WH1000XM4 headphones and and their outstanding sound quality! Thank you for sharing your feedback about the fit; we will certainly take it into consideration. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Sound quality
Awesome headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was in the market for new headphones (from airpods pro gen 1). It was jusy time, and I wanted something different. After reviewing the differences between these and the bose quiet comforts, I decided to try these -and I’m glad I did! I would say my favorite aspect of these is the ambient control option -especially mainly using these at the gym, it has been very convenient while talking to people without taking them off. I used to have to hold down the ear buds to turn off the noise cancellation and it got a little annoying, while these did it automatically.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Victoria,
Great! You made the right decision in getting our WH1000XM4. Surely, you'll not regret this. We are delighted to hear that you are now enjoying your gym sessions thanks to the ambient control feature of your new headphone. We're glad that you were also utilized the speak to chat feature and noise canceling capability of our XM4. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using ear buds for quite awhile but thought I’d try a good set of headphones and so far have been extremely satisfied. They’re not so heavy to cause discomfort and they are very good at isolating other sounds in the room. Being cordless really makes being mobile extra good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binky,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy does a great of offering top notch products at extremely competitive pricing. The Sony XM4 headphones sounds amazing and are very comfortable. highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArthurI, wow! We're glad you like the sound quality and comfort of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad headphones, sound quality is excellent for a non-audiophile. Noise cancellation works a charm, I can usually wear these for a couple of hours before I need to rest my ears. They sit a little tight on my head even with adjustment, but it’s not unbearable. Bluetooth is quick and easy to connect. Included case is rigid, do not over-torque the headphones when putting away in the case, I feel like it could be an easy failure point. Overall not bad. If you see them on sale I’d recommend picking them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CGBB1, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality, Weight
Good, but could use a few tweaks to be great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Then noise cancelling function on these headphones is really good. I've never really had a pair other than airpod pros. I mainly use these while I'm studying, listening to lectures or on Zoom calls. I love that you can connect to two devices at the same time via bluetooth. These headphones are much smaller and lightweight than I thought they would be. The app you need to accompany it is okay to use, but does not have a ton of functionality. There are a couple of major points that I do not like. 1st, the padding on the earcups is not very thick. Your ears may touch the inside of the headphones if they aren't on the smaller side. I have tried to replace them with aftermarket ones, but have not found the right one yet. 2nd, the talk to speak function, it will pause headphones if it indicates you speaking, is very sensitive. It reacts to a slight clearing of the throat or other sound easily. Then it will take a few seconds to reconnect to what you were engaged in. 3rd, to get the full functionality of these headphones, such as 360 Reality Audio, you have to subscribe to "premium" apps or services that utilize it. For the price, that is off-putting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivazar, we're glad you like the noise canceling feature and the multitpoint function of our industry-leading noise canceling headphones. We're sorry to hear that you have issues with your SONY unit. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function). You may find this link helpful in your issue with the sensitivity of the unit:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html?search=pauses
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We appreciate your feedback on our product. Thank you for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
Bass bass bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love taking these to the gym because the bass and overall sound quality on them is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnH,
Nice! We're glad that you are enjoying the sound and bass quality of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Great headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these for my daughter. She loves them. She just went on a flight and they were great with allowing her to jear her music over the airplane noise. They also maintain a charge long enough to last for her all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeA, You've made an excellent choice! We're pleased to hear your daughter loves the excellent sound quality, noise canceling, and long-lasting battery of her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality, Weight
Top of the line noise cancelling headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noice cancelling. These headphones are lighter than the WH-1000XM2 that are being replaced. Build quality is not as robust as the older pair, but sound is better. Great deal when on sale. Best Buy is the only store that offers the Midnight Blue color which I like the best.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Effective Noise Cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling headphones. Great features that speak to you to let you know if it’s on or off and how much battery is left. I use this to drown out my riding lawn mower noise as I mow. With the Bluetooth function I listen to my favorite tunes the whole time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewbeStreamer, Great! We're glad that you like the noise canceling function, battery life, and features. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable even for someone with a very large head. I wear a size 8-1/8 hat and this still fits well. Noise cancelling works as well as any other brand I have tried. the touch commands on the ear to control music and volume is extremely convient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason, Awesome! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Battery life
Good Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always wanted a good headphone and I tried many others…. But Sony XM4 ticked all the boxes of modern headphone . Bass, treble and battery life… nothing to complain about..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Billy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Excellent choice of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise reduction is superb! Fortunate for me the newer model M5 came out a few days after my purchase. The sound remains the same but the new features such as the larger ear pads make them that much more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OldGeek,
We're glad that you like the sound quality and noise canceling function of the headphones. We also understand where you are coming from regarding the XM5s. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Head Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an amazing system that fits perfect, the sound is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinHasCovid, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
XM4 Rocks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is better than the Beats Studio Pro we have, power button is correctly placed and volume and controls are swipe sensitive versus buttons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THD1,
That is great to hear! We're glad you're finding the superior sound quality and intuitive swipe controls of the WH-1000XM4 headphones an improvement.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
Amazing investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best investments I've made. My apartment is next to a busy road, when I'm doing hw, the noise cancellation is amazing. Sometimes I don't even use it for music, but just pure Bliss and silence. It's lightweight and comfortable, and I love the dark blue color. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fenrir,
Awesome! We are glad you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David