Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great over the ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need a pair of the ear headphones for long study sessions that blocked out sound. I looked around, read reviews and and tried on several pairs. It ultimately came down that I need to purchase them, take them home and try them. I decided that I would buy the Sony flagship headphone. So far they have worked out wonderful. The sound is great and the lack of outside sound is awesome too. They do not block out sound like in the year versions, but they also do not kill your ear during long term listening sessions. I am still trying to get use to the controls but that is just using them more. I do like the ability to put up the ear and bam you can hear people without taking them off. The one thing I did not like, was the fact that Best Buy was all out of the black ones... I also did not want to to wait a couple of days to get a black version or I could have gone another route... but that is a very small issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anaxel, Awesome! We're glad that you love the sound quality and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony - WH-1000XM4 Wireless Noise-Cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent!!,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Review of Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing and the sound is so impressive! I bought this for my boyfriend as an anniversary gift and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daniela!
Thanks so much for your feedback. We are thrilled to hear that the WH-1000XM4 is making such a great impression. We're glad your boyfriend is enjoying them!
We're genuinely thankful you decided on Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Great value 4.5 star
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving this a 4 only because the app is a little buggy. Has dual pairing options but the switches are not consistent. Headphones themselves are really well built and still top tier considering this is a dated model.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your detailed and insightful 4-star review, ReidS!
We are very pleased to hear that you find the WH-1000XM4 headphones to be "really well built" and that the quality remains "top tier" even as a long-standing model. It's rewarding to know you appreciate the quality and performance that defines our 1000X series.
We also appreciate your honest feedback regarding the app and the consistency of the dual pairing switches. We continuously strive to improve the user experience, and insights on the app performance and feature consistency, like dual pairing, are incredibly valuable as we develop firmware updates and future models.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Good buy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded very well and the fact that it was comfortable is a plus. Most headphones hurts my head or ears, and this one do not. Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahD, That's great! We're delighted to hear you like the superb sound and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my sister for christmas and she loved it!!! It's really comfortable and the sound quality is amazing. It's perfect for everyday use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Samira,
Thank you for purchasing our WH1000XM and for the 5 star rating! Surely your sister will love this one and we're glad that she's satisfied with the amazing sound quality and comfortability of her new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality, Weight
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Lightweight, great bass and overall sound. App is very user friendly. Very pleased with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunY, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sound, the noise canceling is really good. Best headphones I ever bought!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling, comfort, and sound quality! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Excellent Sound and Confortables
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I have a hard time with over ear headphones because they make my ears hurt if I use them for extended periods of time. These sony headphones provide enough space to my ears and I can use it during hours with no issues. I would really recommend these headphones.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great quality headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is so awesome. The sound on these is my favorite thing ever. I love them I have no issues with them, been using them for the last year!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mellopez00, Thank you for sharing your positive experience with your WH1000XM4! We're thrilled to hear you love the excellent battery life and great sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Bass, Sound quality
WH-100XM4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! You can hear a lot of the detail. The balance between the vocals and bass is perfect. The Noise cancellation on the headphones is great. It doesn’t cancel out every single thing but other than that it is good. The app it comes with as well is leagues above the others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, good to know that you're enjoying the amazing features of the headphones like the sound quality and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Great product.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its super confy to wear and use it for hours. Noise cancellation is great. Manage two connected devices really well. Good quiality of materials and finishes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi brisbie007,
Great! We're glad that you are enjoying your new Sony WH1000MX4. We're happy that you appreciate the noise canceling capability, comfortability, quality of the materials and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Total package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation and works well with the associated app. The fit is comfortable around the ears. The range is impressive. I can wander pretty far with them throughout the house and parts of the yard. Sound is fantastic. Very pleased with this purchase. Recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salissa, Thank you for this amazing and detailed review of your WH-1000XM4. We're glad you are pleased with the top-notch noise cancelling, sound quality, comfortability, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We really appreciate your recommendation. Thanks for choosing Sony! -Jess
Sony comfort and great noise cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is super comfortable and the noise cancellation makes quick work of outside distractions.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and connection is amazing and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesR, Thank you for the positive review! We're delighted to hear you like the amazing sound quality, excellent connectivity, and light and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Best headphones ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. They are so comfortable and the battery lasts ages.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiogoZ, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and that you find them extremely comfortable for long wear without causing any discomfort or sweating. Thank you for leaving us such a wonderful review! Enjoy! -Jess
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality and comfortable. I will buy again for my children
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammyfF, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Stellar headphones for noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I needed a pair of noise cancelling headphones and these didn't disappoint. There are 3 noise cancelling settings, and I've found the off setting still drowns out enough noise. The max setting it boots with each time is wayyy too strong for my taste and it's a weird sensation having no noise at all thanks to the noise cancelling tech. Anyone who needs zero noise will definitely appreciate that though! The headphones themselves feel premium, and the case is wonderful! Very easy to take on trips. Audio itself is just good, but given all the features and quality of the headphones, that is fine with me in this case. I would recommend these to anyone looking for over-ear noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you like the design and noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Hope this improves your experience.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The World Will Cease to Exist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great depending on what you are listening to. I plugged it into my radio and at first the sound kept cutting off and on but once I was settled in my chair, it was great. When I plug it into my MP3 player and start exercising, there is occasional static. But there is nothing happening to make me want to return them. Once I get into the music, I don't notice any imperfections. They will make you forget the world exist around you. The noise cancellation is awesome! I purchased these so I could listen to music as my family watched TV. I was in my chair waiting for my sister to cook breakfast. I kept looking at my watch because it was taking so long. Finally I went into the kitchen and my food was on the table. I asked my sister why she didn't call me and she angerly stated she called me four times and I ignored her. I had to explain I had my "Noise Canceling" headphones on so I literally couldn't hear her. :o) It was AWESOME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caddie63,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Battery life, Comfort
Awesome wireless headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset. I wear it all day to tune out my coworkers. They are comfy to wear for extended use and the battery lasts a couple days. My zoom attendees say they can hear me clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kvacanti,
Amazing! We're glad that you are enjoying the noise canceling function, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph