Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Too good to be true!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best pair of wireless headphones I've purchased in this lifetime. Bass is superb, sound is crisp and clear, noise cancellation technology is insane. I'd recommend to anyone whos looking for their next pair of wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GhadSpeed,
Awesome! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good noise canceling, terrible microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for noise canceling with good audio, this is great. But because it's Bluetooth, whenever the microphone is active, the audio quality drops significantly. Would not suggest for any use case that needs a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, user889544.
We're pleased to hear that you find the WH-1000XM4 headphones to be great for noise canceling with good audio when listening to music or other content.
We certainly understand your frustration regarding the audio quality drop when the microphone is active, such as during a call or video conference. This is a common characteristic of Bluetooth technology: when the microphone is engaged, the headset often switches to a lower-bandwidth profile (like HFP or HSP) to prioritize the simultaneous transmission of both microphone audio and speaker audio, which results in a necessary reduction in overall fidelity.
While this is an inherent limitation of the current Bluetooth standard, we truly appreciate you highlighting it as a major point of consideration for users who rely heavily on the microphone.
Thank you again for providing this honest and specific feedback and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Excellent!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! They pair well with my iPhone, my Samsung Tv, my iPad, and my Apple TV. The sound quality is excellent and the noise canceling is great! They are comfortable to wear for hours. I would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shellywell,
Amazing! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Bomb.com
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely unreal how great the audio is. The battery life alone is a game changer. If the buttons were easier to use I would absolutely appreciate it.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing a positive feedback, Geostorm! We're glad that you are impressed with the sound quality of the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Excellent headphones, bad name!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM4 is a very comfortable and a great sounding premium over the head headphone with an excellent ANC capability. Calls are very clear at both ends. The iOS app that I use to control many of the features is very easy to use as well. Recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ramaksur,
Great! We're thrilled to hear that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re great good sound, the noice canceling is awesome. They wrap around the ears very softly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable! The noise cancellation is sensational and the sound quality is very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnarosaO, we're glad you like the comfort, noise canceling feature and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony’s Xm4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is great! It fits great on my head and the noise canceling does its job. Is not the best working out and when you sweat, but overall is a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mabel, we're glad you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Perfect head set for almost every occasion
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing sound quality, i was blown away once I actually got the thing on my head, everything i was looking for in a headset, slightly pricey, but i have never regretted the purchase, just wish i had known about these sooner
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphoneboy,
You made the right choice with the Sony WH1000XM4! We're glad that you like its sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these battery is great. My biggest thing is they dont shut off in cold weather like beats do. Noise cancel is good. Lots of features i havent used yet but i am impressed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Veater, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Worth the Money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs as the specs say. Comfortable for long periods. Excellent noise canceling. I used to fly a lot and this was the best for noise canceling and functionality. Light and comfortable to wear around neck when running to next gate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechMoJo,
Amazing! We're thrilled that you are enjoying the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Awsome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best noise canceling i've used. Music quality is really great. Greats mids and highs and awsome bass. Not much but you definitely gonna notice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayM,
That's awesome! We're delighted to hear that you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Pricey but worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for back to school since I’m a college student and I need something that is noise cancellation and has long lasting battery. I use it to listen to recorded lectures as well as music when studying. I guess the only con I have is that I still can’t figure out how to connect it to both my laptop and iPhone and be able to make an easy transition from either devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fatima,
We're glad that these headphones are perfect for your college lifestyle. Your feedback about the multipoint function is greatly appreciated. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Perfect for me!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Sound quality is perfection, I use for home, car rides, and school noise cancellation muted all sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gloria,
That's great! It's nice to know that you are enjoying the comfortable design, awesome sound quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been using my headphones for months now. Besides having the best noise cancellation, it isn’t something fragile, the battery lasts at ly week for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and long lasting battery. The product is sturdy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig
- Pros mentioned:Sound quality
great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones have the best sound quality, upgrading from the jbl ones they fit better and sound better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariselaR, Congratulations on your upgrade! We're pleased to hear that you like the sound and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Zoom Calls + Good Base + Multi-device Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, perfect bass, good for Zoom calls with in-built 5-microphone system, and nice noise-cancellation. The noise cancellation can be adjusted in the app if you want to still be able to listen to ambient noise. Overall, very satisfied with the product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, Perfect! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall performance of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I not only purchase 1 but a total of 3 for me and my kids. This works great and noise canceling is so nice. Can’t hear what’s going on at all in the next room when you have them on. So be careful when your using this out in public
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Joce,
Thank you for choosing Sony!
We truly appreciate your loyalty as a Sony customer! We’re delighted to hear that you enjoyed the WH-1000XM4 headphones so much that you decided to purchase three for yourself and your children. It’s fantastic to know that the noise-canceling feature is performing as expected, allowing you to fully immerse yourself in your music without distractions.
We also value your considerate reminder about being mindful of others while using the headphones in public spaces. Remember, by utilizing the Sony Sound Connect app, you can activate Ambient Sound Control, which seamlessly blends certain external sounds, like transportation announcements, with your music.
For a step-by-step guide on how to enable this feature, be sure to check out this helpful video: https://www.youtube.com/watch?v=7vPJ97Gy6l8.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Excellent upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the twos and figured it was time to upgrade to the fours and although aesthetically there may not be much difference besides color options the sound is really great & being able to connect to two devices helps as well. Dry confrtoable and light in weight.
I would recommend this to a friend