Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise canceling that I have ever had. They are comfortable to wear for extended time and sound great. The app to control them could use some improvement. My Beats Studio 3 headphones work more seamlessly with iPhone but aren’t as comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bill, we're glad that you're enjoying the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the app is greatly appreciated. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute best over the ear headphones ever! They are super comfortable and stylish. I can workout without them falling! I love!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SamO,
Perfect! It'snice to hear that you are pleased with the design and comfortability of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
REVIEW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 wIRELESS nOISE cANCELLING HAVE Very good quality. i WILL RECOMEND THIS ITEM.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierL!
Thanks so much for sharing your feedback on the WH-1000XM4 headphones. It is fantastic to know that you're finding the quality to be excellent and that you'd recommend them!
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
No brainer upgrade from XM2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noticeable improvement in the noise cancelling over the XM2 model. Also like the quicker charging AND the fact that they feel the same but are nearly an ounce lighter than the XM2. Definitely worth the upgrade. Probably wouldn't upgrade from the XM3 though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaveMiLB,
Awesome! We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones. They are very comfortable and overall they sound great. Theres not a day that goes by that i don't use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BerthaH,
Wow, that's great! We are truly happy as well hearing your satisfaction about the overall sound quality and comfortability of our WH1000XM4. It's nice to know that you are always using your awesome headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
What I needed for school in a busy household.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling are a must in my household of gamers. Even if I am not listening to a lecture, the noise cancelling headset amazed me when I did not hear my boys playing and laughing together. also the headphones are comfortable on and around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BacktoSchoolMom, That's great! Good to know that this is what you're looking for in a Wireless noise-canceling headphones. And, we're glad to hear you like the comfortable fit and noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best wireless NC headphones 2020
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is crazy good and they sound good for what they are, not up to the level of Sony's audiophile grade headphones but they still sound pretty clean and are enjoyable to listen to. They're pretty comfortable aswell and have a good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeatonHowe,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Very good headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Truly I loved these headphone. I purchased them when they came out in 2020 after watching a slew of reviews and digging deep into causal audiophile subreddits. This year I had to replace them as they stopped working :( but they were so near and dear to me for almost 6 years. I decided to upgrade to the xm6’s. Used them al most every single day all through college and at my first big girl job too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinkies!
Thanks so much for sharing such a personal story and for sticking with us for all these years.
It is truly wonderful to know that your WH-1000XM4 was such a reliable companion from your college days all the way into your career! We are honored that they were part of so many big milestones for you, and we’re excited for you to start this next chapter with the WH-1000XM6.
We really appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Bass, Sound quality
XM4's are great! (If cash isn't an issue)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely incredible headset! Separates instruments well, can handle some bass, great and full sound, very good noise canceling. Noise canceling is best when playing a little higher than 50% volume, and truly helps you disconnect a little bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best audio devices I’ve ever owned, noise cancellation is clearly noticeable, audio is crisp and the transparency feature is cool. 10/10 product.
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Best Headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had them for about 2 years or 3 and the battery and audio quality are still really good. I would highly recommend them even more now that it is cheaper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisBarboza, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones for its price!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re awesome! Noise canceling and doesn’t hurt my head after wearing it for awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaL, Fantastic! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and very comfortable fit design of your WH1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo
- Pros mentioned:Battery lifeCons mentioned:Price
Great Noise Canceling Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling with levels you can set Nice with many preset and 3 manually set equalizer settings Comfortable ear cups and head band Ear cups are foldable Decent battery life Comes with a protective carrying case The price is very steep
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kudos,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Happy with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever you spend this much on headphones you always prepare yourself for disappointment. That was not the case with these. Great sound and extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Millertime,
You made the right choice! We're thrilled that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Solid headphones!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tiktok also brought me to these. Its insane how these are genuinely noise canceling. Big fan of the battery life. They will last through all plane and car trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerard,
Very nice! We're glad to hear that you like the noise canceling and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Essential for work from home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty easy to become distracted when you work from home and have others making noise around you. The XM4s were worth every penny solely for the excellent noise canceling. TV on in the other room? No worries. Someone's talking on the phone? No problem. They won't block every noise, but if your music is on, odds are that's all you'll hear. As for the sound quality, these will sound phenomenal to anyone who isn't an audiophile. No issues there. I haven't found much use for all the extra features the headphones have - why do I need Google Assistant if my phone is always with me anyway? The autodetection of movement/activty is also more of an annoyance, I've found it much better to use the physical button to switch ANC on or off. Perhaps it would be better if you were on the move often. All around, excellent headphones and worth the investment if you work from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rock739,
We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the Adaptive Sound Control function and Google Assistant is greatly appreciated. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Great headphones!!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some excellent headphones, these are absolutely amazing and super comfortable with amazing battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wesley,
Thank you for the continued trust you have put in our brand! Your patronage and satisfaction are what drives us to keep doing what we love and provide you with quality products. Good to hear you are enjoying the comfortable fit, long battery life, and overall performance of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Great Bass! Runs a little hot on the ears, but over all really great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gian,
Thank you for your feedback! We are happy to hear you are enjoying the sound and bass. To help with the warmth during long listening sessions, we recommend taking brief breaks to let your ears breathe.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome awesome headphones. Of all the headphones I have tried, this is by far the best. The sound is great, noise canceling is great and the bass, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IowaCityGuy,
Thank you for the purchase! We're glad to hear that you like the noise canceling and bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Can't be beat for value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quality! Still hold up after all these years. Great budget headphones in 2025 going into 2026
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason!
Thanks for the great feedback on the WH-1000XM4!
We are immensely pleased to hear that they are still providing you with such a high-quality experience and that you consider them a great value going into 2026.
Thank you for selecting Sony!
Warm regards,
Estefany