Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is great Actually are noise canceling. Great buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lgtv70in,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM4 headphones and their effective noise-canceling feature. It’s rewarding to know they’ve made a positive impact on your experience. Thank you for sharing your concise and positive feedback—it motivates us to continue delivering high-quality audio products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headsets are absolutely sleek and stunning in design and the noise cancellation when I’m at the gym makes me feel like I’m the only one there. Amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mark, we're glad you are enjoying our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great over-ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy listening to music with these but it's true that after a while your head starts to hurt a little because of the band and the ear cushions get kind of hot but overall these are great headphones with active noise cancelling literally you can't hear anything outside and I love it when going on the bus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brisa,
It's amazing to know they excel in music quality and noise cancellation, which is perfect for bus rides. Your feedback on comfort, mentioning the headband pressure and warmth from ear cushions is greatly appreciated. We do have good information on how to properly wear the headband headphones for optimal comfort. For your convenience, you can refer to the helpful link below:
https://www.sony.com/electronics/support/articles/00282845
Regards,
Jess
- Pros mentioned:Battery life, Comfort
I Love It
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's comfy and doesn't hurt my ears after wearing it for a while. The battery life is really good. Easy to connect to any device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarM,
Great! We're glad that you are enjoying the comfort, battery life, and connectivity of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great pair of Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound quality. Packaging and Noise cancelling was top notch. Battery life is pretty decent after one charge. Great headphones and I prepurchased when it first came out, and don't regret it although price went down on it lately. Great Item none the less.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terry
Thank you for the positive feedback and we are glad you like the sound quality, noise-canceling and battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Excellent Product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, noise cancelation is amazing. Doesn't even feel like you're wearing headphones. Definitely worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AVS1219,
Nice! Thank you for your awesome feedback and we are truly happy that you are pleased with the amazing noise canceling capability and quality of our WH1000XM4. Enjoy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The World Will Cease to Exist
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great depending on what you are listening to. I plugged it into my radio and at first the sound kept cutting off and on but once I was settled in my chair, it was great. When I plug it into my MP3 player and start exercising, there is occasional static. But there is nothing happening to make me want to return them. Once I get into the music, I don't notice any imperfections. They will make you forget the world exist around you. The noise cancellation is awesome! I purchased these so I could listen to music as my family watched TV. I was in my chair waiting for my sister to cook breakfast. I kept looking at my watch because it was taking so long. Finally I went into the kitchen and my food was on the table. I asked my sister why she didn't call me and she angerly stated she called me four times and I ignored her. I had to explain I had my "Noise Canceling" headphones on so I literally couldn't hear her. :o) It was AWESOME!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caddie63,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth® headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Perfect headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have the best sound quality out of every one headphones out there, great battery life too. Ease of use with the gestures. No headphones come even close to these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VincentL, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Noise reduction.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for study days when you need to block out everything around you and focus. And the ear pieces are really comfortable when having these on for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jennifer,
Perfect! We're thrilled that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
True noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying on all the noise canceling wireless headphones Best Buy had on display, I have bought my 4th pair of these Sony headphones. They are just a higher quality than others, including some of their own products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Brad,
Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Great headphones - highly recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, top quality you’d expect from Sony. Active noise cancelling is great for studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jomo,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM4 delivers the great sound and top quality you expect from Sony. It's especially rewarding to know that the active noise cancelling feature is helping you create a focused environment for studying. Your positive experience is truly appreciated.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite comfortable. Have not yet tried them on an airplane, but should be nice and quiet. Sound is very good. Can do a number of things; I have yet to learn them all, but they appear to be quite logical. Worthwhile purchase for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, Great! We're glad that you like the comfort and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
EXCELLENT headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my daughter after she started eyeing mine. I'm a bit of a headphone hoarder and have way too many pairs given that I only have 2 ears. The sound on these rivals the AirPods Max, for a much lower price (about half at the time of this review). The noise cancelation is amazing, the sound quality stunning, and the best part - they fold up, unlike their expensive competition. If I'm going on a trip and space is at a premium, I'm choosing these over the AirPods Max. For me, I can't really even tell a difference in sound. I wanted to buy the xm5 for myself, but honestly I can't justify it as mine still work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLA2018,
Fantastic! You've made a great choice! We are very happy to know your satisfaction with the amazing noise canceling feature, superb sound quality, stylish design, and reasonable price of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Excellent noise cancelling and comfort.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, peferct sound and noise cancelling. It is very comfortable as it does not press the ears and as much as some competitors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatheusCF,
Awesome! It's nice to hear that you are impressed how great our WH1000XM4 compared to other brands. We're glad that you like the sound quality, noise canceling capability and comfortability of our XM4. Enjoy and thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very great for working out, and cancelling noise. I use these everywhere I go!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your enthusiastic review, CjRo!
We are delighted to hear that your WH-1000XM4 headphones are proving to be so versatile, accompanying you everywhere you go! It's fantastic to know they are great for working out and that the industry-leading noise canceling is helping you focus, no matter the location.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
xm4 > xm5 : For the price and comfort, xm4 win.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had both the xm5 and xm4, and yes, the xm5 sounded slightly better. But not $200 better. The xm4 are also more comfortable for big heads like me, along with big ears. You can get these on a great deal (usually $250), which I am extremely happy with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, Great! We're really glad to hear you're happy and satisfied with the exceptional comfort, amazing sound quality, and overall performance of our WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Great Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound on those. Super comfortable and great quality. Truly lives up to the Sony name.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonT, Awesome! We are glad to hear that you are enjoying the sound quality and comfort of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Lawn care, headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased these because I had wore the old ones out. I use them in my lawn care business so they do take a rough ride a lot. Happy with the sound quality of my new set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnJohnson,
Thank you for your fantastic review of the WH-1000XM4 headphones!
We're thrilled to hear that you're a returning customer and that your previous pair stood up to the demanding conditions of your lawn care business. It's great to know that the new set is also meeting your expectations for sound quality, even with the rough ride they take.
We're delighted that the WH-1000XM4s continue to be your reliable choice for exceptional audio, no matter the environment!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Sony WF-1000XMF4
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and quality of the headphones, super nice and comfy! Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liliana, That's great! We're very happy to hear you love the sound quality and excellent fit of your Sony WH1000XM4. Your recommendation means a lot to us! Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Perfect for me!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Sound quality is perfection, I use for home, car rides, and school noise cancellation muted all sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gloria,
That's great! It's nice to know that you are enjoying the comfortable design, awesome sound quality and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco