Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise suppression is amazing, sound quality is perfect. Easy to pack.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KonnerR,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH-1000XM4 headphones. It’s great to know the noise suppression and sound quality are making a positive impact, and that their portability adds to your convenience. Your feedback truly encourages us to continue delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
AWESOME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice, excellent sound quality, comfortable, noice cancelling. I got them at a good price a total of $300.94 including tax. Nothing to complain about, just really happy with the experience and fast delivery time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lola, thank you for the 5-star rating! We are so glad to hear that you are happy with the overall performance of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony’s Xm4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is great! It fits great on my head and the noise canceling does its job. Is not the best working out and when you sweat, but overall is a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mabel, we're glad you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been using my headphones for months now. Besides having the best noise cancellation, it isn’t something fragile, the battery lasts at ly week for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicole, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Bass, Sound quality
Awsome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best noise canceling i've used. Music quality is really great. Greats mids and highs and awsome bass. Not much but you definitely gonna notice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayM,
That's awesome! We're delighted to hear that you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great quality!!! Superb sound.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality!!! Cannot be beat. Wow. Just wow.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristinaF,
We couldn't be happier to hear that the Sony WH1000XM4’s sound quality has impressed you so much. Your enthusiasm means a lot to us—thank you for sharing your experience!
We really appreciate you choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
great ANC headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first ANC headphone purchase and ive really enjoyed using them. the associated Sony Headphones App really helps with customizing the settings and ive enjoyed using the headphones. they are very lightweight and using them for long periods of times has been easy. definitely recommend!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony ...XM4 were easy to pair with my iphone. Sound quality is great, and I like the Sony app, so I can even adjust sound through their equalizer that's on the app to target specific notes for different types of music. Well made and comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WIDave, Excellent! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Comfort, Sound quality
Great GYM and daily headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly use these in the gym. The sound is amazing and it makes me feel like im in my own little bubble with the supberb ANC. Keeps me focused. I wear these 2-3 hours at a time with no comfortability issues or ears overheating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gymjunkie, Excellent! Good to know you like the amazing sound quality, industry-leading noise cancelation, and comfortable fit of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
7/10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancellation. And when you take the headset off it pauses the music. If only the sound was louder . Me personally I want to sound like I have in AirPods . But these are great for people that don’t care about the loudness
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krussh, we're glad you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and comfortable as well!!Awsome headphone!!Fully recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laury007, Thank you for the 5-star rating! We're thrilled to hear you like the amazing sound and comfortable fit of your Sony WH1000XM4. Your recommendation means a lot to us! Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Excellent but pricey
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these have been my daily drivers for work and just general use. Great battery life, excellent sound quality, and on long flights with kids it did it's job swimmingly. I will say the only reason it doesn't get 5 stars is that Sony or BBY keep fluctuating the price and I'd purchased them full price making it weird to recommend. Def a must buy if on a solid sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor,
We're glad that these headphones are perfect for your lifestyle. We also appreciate your review about the price. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Quality headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sound of the headphone and also affodable to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timilsina,
We are honored to hear how much you love the quality and sound of the Sony WH-1000XM4 headphones, and we're especially glad you found them affordable to buy! We work hard to combine premium, industry-leading noise cancellation and superior audio performance with great value.
Thank you for choosing Sony!
Regards,
Dominick
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2025 at less than half the price of the then current model XM6. I'm willing to pay for the best if I can afford it, but value matters even more to me. I didn't notice any difference between the two in minimal testing, so saving about $200 was the right choice for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeiszGuy,
We are pleased to hear that you found such excellent value in the WH-1000XM4! While newer models like the WH-1000XM6 introduce specialized features such as an upgraded 10-band EQ, improved transparency mode, and the ability to listen while charging, the XM4 remains a fan favorite for its comfortable folding design and industry-leading noise cancellation. We agree that the "value-to-performance" ratio of the XM4 is hard to beat, and we're glad they are providing the premium experience you were looking for at a price that works for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had these for 31 days and listened to/wore them for just over 220hrs. Worth the money if you listen alot or want it to be quiet. Occasionally the touch surface swipe is misread but I wonder if the headphones just aren't always on straight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arden,
We're glad that you are enjoying the noise canceling function of the headphones. Your feedback about the touch sensor is greatly appreciated. Make sure that you are operating this function properly. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Best noise cancelling headphones ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever owned. I used this headphones to travel a lot. They are very comfy and nicely built. I truly got to test their noise cancelling during last Pride. Pride is super loud and I got to use the headphones to walk inside the parade taking photos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xasan32, That's great! We're glad to hear that you appreciate the features, design, and function of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery lifeCons mentioned:Price
Great Noise Canceling Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling with levels you can set Nice with many preset and 3 manually set equalizer settings Comfortable ear cups and head band Ear cups are foldable Decent battery life Comes with a protective carrying case The price is very steep
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kudos,
Thank you for the purchase! We're glad to hear that you like the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Weight
Exceptional!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, excellent! I has the earlier model, which I plan to return due to Bluetooth issues. I must say the current model is lighter and has no such Bluetooth related issues. I favor deep bass headphones, and SONY is perfect for such. Plus, I love the color midnight blue.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Definitely recommend
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have bought. Love the sound it is very clear. Very light and comfy fit for my big ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evyazh, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Excellent upgrade! Best noise cancelling headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are well worth the price. They are by far the best sounding noise-cancelling headphones out there. I've tried offerings from Bose, Sennheiser and a few others. The sound on the Sony are by far the most realistic, with a well balance between bass, treble and mids.
I would recommend this to a friend