Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 10851334
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these battery is great. My biggest thing is they dont shut off in cold weather like beats do. Noise cancel is good. Lots of features i havent used yet but i am impressed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Veater, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
XM4s are whatever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, after having these headphones for a while, I think they're all right. I bought them because I was going on a big trip, and on the plane, they held up pretty good and were nice to have. However, I also brought my AirPods to see the difference, and to be honest, it wasn't that much of a difference that 300 dollars is buying you. These headphones sound great, and that's pretty much all they offer: good-sounding wireless headphones. However, I can't say it's worth the $ 300 price tag. I'd say if you're looking for good quality headphones,s they're other options better for your pocket to,o and If you already own noise canceling wireless headphones like AirPods Pro 2nd gen or of the same generation, I'd say just stick with as these headphones are really that much of an incentive to buy them they're also from 2016
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great Headphones for quite work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. My son love it! it has a great quality and the price is affordable compare to other brands !
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful review, VendimB!
We are so pleased to hear that you consider the WH-1000XM4 headphones a great product and that your son is loving them!
It's fantastic that you are both impressed with the great quality and appreciate the value these headphones offer compared to other brands. We designed them to deliver industry-leading Noise Cancelling and premium sound, and it's rewarding to know you feel they are a worthwhile and affordable investment.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is fantastic. Have not tried to use the microphone yet. Does not feel like I'm wearing them even though several hours have passed. Would definitely recommend. Especially if they are on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobbyBojangles,
You made the right choice! We're thrilled that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great price great headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the top best noise canceling headphones out there with superb sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Michael!
We are absolutely thrilled to hear you consider the WH-1000XM4 headphones to be one of the top best noise canceling headphones! It is incredibly rewarding to know that the combination of our industry-leading Noise Canceling technology and the superb sound quality is delivering a premium listening experience for you.
We designed the WH-1000XM4 to offer that perfect blend of quiet and immersive audio, and your feedback is a wonderful validation of that effort.
Thank you again for your strong endorsement and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best WFH headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best WFH headset I’ve used. Only con is that the microphones pick up to much outside noise and can be heard within teams calls. The noise cancellation is amazing on planes and while listening to music. Battery life is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan5081, Thank you for sharing your thoughts and experience using your Sony WH-1000XM4. We're thrilled to hear you're satisfied with the excellent noise canceling and great battery life of the headphones. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Best Headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had them for about 2 years or 3 and the battery and audio quality are still really good. I would highly recommend them even more now that it is cheaper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisBarboza, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
SONY WH-1000XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible technology and would highly recommend. Great audio, quality, and noise cancelation. Comfortable to wear during long periods of time and the phone app facilitates personalizing certain sounds preferences. AND, able to connect to 2 different bluetooth devices!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kristine, We are happy you like most of the features and capabilities of your Sony wireless noise cancelling headphones. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for your purchase. Vincent
- Pros mentioned:Battery life, Sound quality
Sony Headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Great quality product. Very confortable on the ears and the battery life is amazing. Have them for almost a week using them every day and have not recharged them once yet. The noise cancellation is awesome. I definitely recommend this product. It is worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sports,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound and connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred,
Awesome! We're glad that you like the sound quality and connectivity of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Excellent choice in headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, I wear them every day and up to 15 hours at a time with no problems at all. They are comfortable on your ears and block out almost all sounds. I can not even hear when someone knocks on my door,. I would buy again when I need a new pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Great! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Same great headphone as its predecessor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There really is nothing else to say about this headphone. It sounds just as great as the XM3s and the NC, IMO, seems better. The option to pair with two devices at the same time is useful though I would prefer if we could do more devices (I regularly switch between multiple devices and pairing again and again is a bit annoying when I exceed the limit). Unfortunately, that is really all that is new in this headphone, IMO. The speak-to-chat feature is annoying and I ended up turning it off. Battery life is the same. There is an addition of a sensor to the left cup to pause media when the cans are taken off. I find it hard to award this headphone 5 or 4 stars since there is hardly anything new except the option to pair with two devices simultaneously and the minor ANC improvements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianC, Thank you for the feedback on your experience with your WH-1000XM4. We're very pleased to hear you like the sound quality, noise canceling feature, and multipoint connection feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome awesome headphones. Of all the headphones I have tried, this is by far the best. The sound is great, noise canceling is great and the bass, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IowaCityGuy,
Thank you for the purchase! We're glad to hear that you like the noise canceling and bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! They have awesome noise cancelation and are very comfortable. Just like any over-ear headphone, they can get hot and sweaty if wearing them outside in the sun, but perfect for inside home or office use. App also lets you fine-tune to your own sound profile
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Solid headphones!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tiktok also brought me to these. Its insane how these are genuinely noise canceling. Big fan of the battery life. They will last through all plane and car trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerard,
Very nice! We're glad to hear that you like the noise canceling and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones great sound quality and bass, would recommend to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidP, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Noise cancellation not working as well
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling was really good until recently also the audio cuts out a lot and gets disconnected
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IvyK,
Thank you for considering Sony products.
We apologize for the trouble you're having with your WH1000XM4 headphones. To help improve the noise cancelling and connection issues, we recommend these steps:
Firmware Update to Version 3.0.1: Please install the latest software to improve performance. Instructions are here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the Headset: This clears temporary bugs without deleting pairing info. Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize (Factory Reset): If resetting doesn’t help, fully restore settings (note: this deletes all pairing info). Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
We want to get this resolved for you! If issues persist, please contact our dedicated support team for advanced help. You can find all contact options and resources at the link provided: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! The noise cancellation feature works great. Even if you don't want to listen to music, just having the noise-cancellation feature on is amazing for blocking out outside noise. The only thing is that the sound does leak if you are in a very quiet area if the volume is around 75% full volume. These work great for working out, however, if I'm doing pilates or yoga, they tend to slip. Totally recommend buying them. I bought them during the time that amazon had their prime sale, so I was able to get them cheaper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyG,
Awesome! Thank you for sharing your feedback on our Sony WH1000XM4. We are very happy that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
EXCELLENT for travelling.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these and the Bose 700. The Sony hides more noise than the Bose and I could tell during an 8 hr plane trip....yes....I wore both during the trip. The Bose are great, but these cancel more. They encapsulate your ears slightly better. HOWEVER...the Bose sound better, more crisp, better sound clarity. You can get a similar sound profile if you edit the profile in the Sony App by increasing the mids and a little on the highs. Also, I was not a fan of the touchpad sensitivity and area of activity. The Sony use the entire surface so hoodies, hair, pillows, etc activated the controls. On the Bose, the active area is infront of the headband bar which acts as a sort of barrier. At the end, Bose are my go-to because they are superior in comfort, sound and everyday cancellation. The Sony's are my travel ones....since I went past my return window :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi buckeye,
We're glad that you like these headphones for your travels. Your feedback about the touch controls is greatly appreciated. We hope you continue to enjoy the amazing features of these headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Very Nice Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been very pleased with these headphones. Music sounds very good through them, and I can also wear them to block-out ambient noise when I'm reading. I was able to connect them easily to a Roku TV (via Roku app on my phone) and to both a Sony and a Denon a/v receiver for private listening. The a/v receiver connections were excellent; the Roku, not so much (there was a noticeable audio delay), but I blame the via-app / over-WiFi to Bluetooth connection for that, not the headphones. I recently wore them while talking with my mom (who's hard of hearing) on the phone while out for a walk with the dog in a suburban but, at times, high-auto-traffic area. I could hear her very clearly and she said that she could hear me much more clearly than when I have used my traditional Bluetooth headset on the same kinds of walks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iamyourfather,
Awesome! We're glad to hear that your new headphones suits your needs and expectations! Nice to hear you are enjoying the great sound quality, noise canceling features and Bluetooth connectivity to your devices. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris